The all-inclusive package includes 24-hour food and beverage with access to three restaurants (one buffet and two specialty), snack restaurant, three bars and non-motorized water sports. Several private hideaways ensure tranquility and relaxation, while entertainment can be found in the resort's infinity pool with swim up bar, mini-club with children's pool, numerous watersports and an activities cabin. Enjoy exchange privileges with Plaza Pelicanos Club.
Only a short walk from the resort is the town center. The Old Town echoes the cultural trends of a marvelous fishing village, with cobblestone streets scuttling past whitewashed houses with tiled rooftops. Many of these homes have been converted to shops, galleries and restaurants, presenting guests with an even greater range of things to do. Isla Rio Cuale, a narrow island of Vallarta, features a cultural center, a shopping strip, museum and fine dining.
LocationPuerto Vallarta - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 3026 reviews
The resort its self is amazing the staff are super friendly helpful and hospitality is awesome they make you feel important. The activity's are great the buildings and the rooms need a little tlc some cracks on the ceiling wall and some of the cabinets can be updated overall a great place
Wanted to love this place, but...
Let me start by stating I have never written a bad review for a vacation stay, but I am at the end of my rope trying to resolve a billing issue that occured 2 months ago. The stay was fantastic and I really wanted to recommend the Grand Pelicanos to friends & family, even making a return trip again. Upon check in at the hotel I was unable to bring the credit card that was used to make the online reservation- which was paid in full. I was asked by the front desk to pay in full with another credit card and my initial payment would be credited and this would NOT be a problem. It is now 65 days and counting, countless phone calls and I now have to dispute the charges with my credit card company to resolve this issue. I have spent hours on the phone to be told I would receive an email and see a credit on my account. Come on it is not that hard to refund a credit card, but the worst part is the constant lying that I will receive an email within 24 hours showing that a refund has been issued. I now will never return or recommend this place. Please be aware of this as it is beyond frustrating, not to mention the amount of time it has taken me to resolve something that is an easy fix. Whatever happened to the days of good customer service? I guess they don't care about return visits or recommendations!
Our stay here was the last 4 days of our 11 day trip to Puerto Vallarta. We moved here after a stay at Sunset Plaza (amazing). Upon check in the front desk people were not the usual friendly staff you find. We were just handed keys and towel cards. Then we went to the lady to help us with our stay, she knew we had moved over, so we didn't get the whole spiel. That was nice. I inquired about all inclusive and was told I had to do that at front desk. There was no mention upon check in. We were then taken to our room. It was on the 2nd floor and noisy. It felt as if the people in the pool were looking straight in our room. We called down to the desk and asked to be moved. It took 3 people to figure that out. We were moved 2 floors up. This started our trip out not so great. I am an owner with the Plaza Vacation club, and would of expected a little more. The next morning my husband noticed that his headgear from his c-pap had bled a little color on the pillow case. He has worn this for over 10 years and we have never experienced this before. All I could think of was that the chemicals they used to clean the linens reacted when he was sweating that night. He is a big sweater... Later that day we returned to our room and found that the maid had taken the pillow case of and left it folded on the dresser. While getting ready later we decided to turn on the TV, which we had watched the night before and it did not come on... I suggested it might be unplugged, sure enough. Very strange because we found the bolster pillow from the bed behind it. This left us with a very uneasy feeling. What had the maid been up to? Later that evening the phone rang and I was confronted by a manager telling me the maid had said we had left a dirty blanket. I said no. He kept going on about a blanket. I told him it was a pillow case, and it had been caused by my husband's medical device. He said we would have to pay for it. A cheap quality white pillowcase that I'm sure it would wash out. He became quite agitated with our conversation and said never mind and hung up. Day 2 of our stay and only getting worse. At this point we were very uneasy and decided to leave the do not disturb on our door the rest of the time. This was my 3rd stay at Pelicanos and you do need to know that there is a strong smell in the rooms. I'm not sure if its because it's old and damp or if its what they use to clean. I did feel it was a strong ammonia smell. The place is clean and well kept. We did not find much of the staff friendly with the exception of the bell boys. It was our 3rd day at the pool before we were asked if we needed anything. Most of the food is pretty good, but if you want a really good meal and wonderful service eat at the dinner only restaurant that you have to make a reservation at. Again I'm an owner with the Plaza group at Sunset and this hotel is a perk. We managed to make the best out of our last few days. Since the stay was not what we hoped for, so we used our time to explore a bunch of the restaurants and services near bye. We ate at Mama Rita's pizza a couple of times and a couple other places out front. There are a lot of amenities located just outside including $20 massages. The place I go to I have been visiting for the last several year and really enjoy. It's been 4 days since I have returned. I decided to wait on my review to see if I still felt as negative. I do.. I probably will never stay at Plaza Pelicanos again.
Authentic decor, I loved sitting the open air foyer. Good restaurant staff made you feel special. Very friendly staff, they all could speak English which was good for us. It is right on the beach, although it has a great pool with an interesting the design to it.
Very clean amenities and very friendly staff. Everyone wanted to make sure we enjoyed our vacation at the Plaza Pelicanos and made us want to go back! The frontage on the beach is amazing, very wide spread view looking right off the shore into the bay which looks even better from the rooftop bar!