Extra Value: Free Breakfast Buffet for Adults on EP (Date restrictions apply).
Experience the beauty and culture of Mexico on a quarter mile of caramel-colored sand. Playa Mazatlan Beach Hotel is located on a 1,200 foot long beachfront in Mazatlan, Mexico, about 14 miles northwest of the airport within a gorgeous tropical landscape along the Sea of Cortez.
Sparkling waterfalls, turquoise pools, palm-thatched palapas, spectacular sunsets, and water lily-drenched fountains bring this magnificent resort to life. Dine beneath the stars on a panoramic ocean terrace overlooking Las Tres Islas and glistening Riu Emerald Bay.
Playa Mazatlan Beach Hotel bears charming, colonial-style architecture with 400 wonderful, air-conditioned rooms, each linked to a private balcony or terrace. Enjoy four swimming pools, two Jacuzzis, four restaurants, two bars, three snack bars, and a themed dinner and show night. Complimentary WiFi is available, as well as a parking lot and a gym with an on-site personal trainer.
The five-story, palm-lined resort offers two restaurants, three swimming pools, two Jacuzzis, a tennis club, a snack bar, and live nightly entertainment. Stay connected with Free WiFi.
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 2613 reviews
Hotel playa Mazatlan
Came to Mazatlan with my sister for a week . Everyone here is always so nice and helpful. Lots of food drinks and different pools to swim in. Room Service is amazing ! Had dinner at La Terraza and Georginis. Both were very good! Thanks to Roberto , Kelly, & Jaime for making dinner even more special!
Once a upon a time this place was great...
Ok place to stay if you are walking as parking at nightime is a horrible. The hotel is an old Mazatlan legend, but way over due for some renovations. The rooms are dull, dated and the AC does not chill rooms enough. I wish they skip the high pressure up sell and other unnecesary add ons they try to sell you. Their is nicer, more modern, cleaner and user friendly properties at the same or lower rates than what HPM charges!
Avoid this Hotel
After doing the check in and the lady at the Reception desk every was fine until I check the room. Just check each photo and make your own conclusions. I paid in dollars over $500 per night, all inclusive 6 person, 3 adults and 3 kids. The room looks like 900 before Christ. The room is old and nothing comfortable, the freezer was empty and the furniture out of the time. The mattress and pillows super firm. After talking with 2 different agent they send me the area supervisor to my room. I went down the hall to my room and the supervisor couldn’t wait for me to explain her our situation. I went back to the desk and the Hotel Manager Rocio García Robles told me, that I have to call the agency to claim why they sell me that room in that condition. She wasn’t try to help us in any condition. Not professional, respectful but not professional at all. I came here because my wife was born in Durango and she trying to take her mother to a Resort Hotel. The Hotel was is over crowded and my days star today. Please avoid this Hotel or you feel like your money going to the garbage. I was reading each review of this Hotel and I don’t think that people who stay here can given them too many star. My room was Superior Family Room. My sister in law has the same room but looks completely different and I paid $ $440 usd over her. Same days.
First time here !!!
This was our first time to Mazatlan. We have been to over 35 resorts in Mexico, so this is our take on this resort. If you want a true Mexico feel this is it, 99.5% are Mexicans here with only .5% North Americans. This stated as a 4* resort, our room did have a coffee maker and a room safe that is not listed in our booking brochure with Westjet. Ala-carts. – you have to stand in line every morning to book the Italian, Brazilian, show. Only once we were able to get into the Italian [very good] They have a Mexican [ Casa Roberto’s] no booking needed, we ate there twice, thank You Jesus for the service. I did not like the booking system, I prefer that you should be able to book all for the week or a pager system with no bookings . Buffet , for Breakfast you can go to either first or second floor . We liked the second floor more personable. For supper they had a very good selection . I found all steam trays held the food very warm-GOOD !! Beach or pools. No problem getting a chair or lounger. Biggest complaint that all the chair solid plastic, way too hard to sit on all day , we prefer the softer canvas type of loungers. The ocean was great!! I could do without the beach bands all day, hotel cannot control this –public beach, vendors were not pushy. Sports Bar – Thank You for finding us the finals for NHL and NBA games. This is a perfect place to finish off the evening with tv, music, popcorn and a glass of Indio cervasa All bars served three kind of draft, Tequate lite. Indio, Dos XX Our room- beds were great with a good selection of pillows. T.V. only one English channel- CNN , not impressed. Great shower with super pressure, lots of towels. Room made up quickly every day A big shout out to “Alfonso” , he went out of his way every day to talks to us-THANK YOU , Darynka thank you for the t-shirt even though we did not win at bingo We like to travel to a different resort each time now, so we won’t be returning, Thank you for everything Playa Mazatlan Beach Hotel
Best food, best services, best location, best beach. And check out the Massage services. Two of us had MARY. As experienced massage customers, we can tell you she is wonderful!!! MARY, I will say again. The waiters, maids, service people are so well trained. Congrats to the management. We've been coming 11 years.