Hotel Overview

2019 Resort Added Values
Family: Two kids 8 & under Stay and Eat Free (Inclusive Plan only).

Spend an unforgettable vacation in Mexico where comfort, quality, and golden sands come together. Playa Los Arcos Hotel Beach Resort & Spa is located about 11 miles south of Puerto Vallarta International Airport on beautiful Playa del Sol. Conveniently located in the "Romantic Zone" of Puerto Vallarta, its downtown location lends easy access to the Malecon and its endless shops, boutiques, restaurants, and nightclubs.

Above and beyond the expectations of an ordinary hotel, this charming and authentic resort remains tastefully decorated, reflecting style, hospitality, and the unique flavor of the Mexican haciendas of the 19th century. Tastefully-appointed rooms and suites all offer a balcony or terrace. This charming and authentic resort features beach volleyball, aqua aerobics, and a beach club with a bar and restaurant.

Mi Pueblito Restaurant features fantastic Mexican and international cuisine. Savor your meal on a terrace at the edge of the ocean with an endearing view of the bay known for stunning and romantic sunsets. Enjoy themed nights with dinner and a show three days a week, including live music and enthralling regional dance. An optional inclusive plan is available.


Puerto Vallarta - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Ordaz (PVR) : 5 miles
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Ordaz (PVR) : 5 miles

Property Information

Year Built: 1979
Last Renovation: 2008
Floors: 4
Total rooms: 171


Hotel Details

Onsite Dining

Show More


Show More


Show More

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy 
Hotel will accept individual student bookings all year.
Hotel will not accept group bookings, which it considers more than 10 rooms booked.
There is a $40 per room refundable deposit required at time of check in.
Guests must sign agreement/list of rules at check in.
One parent is required for every 20 students.
At least one person per room must satisfy the minimum age requirement for check in.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Minimum check in age is 18 year round.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 3939 reviews
  • 5.0 star tripadvisor rating
    Location is fantastic

    fantastic location in Zona Romantica the staff are great very accommodating.Richard the bartender is fantastic very friendly and out going,also lady that serves on the beach is totally awesome and she remembers us from every previous year and we will see them again in January 2020.

    Aug 07, 2019
  • 3.0 star tripadvisor rating
    Rooms before paid upgrade were just awful

    We decided to try a non AI this year so I could try as many restaurants and bars as possible. Although we were there in February 2019, the first 2 rooms we were given still bother me enough to write a review 6 months later! The location was awesome but these rooms left much to be desired. The first one had a moldy smell and was at the top of the stairs in a dark corner and didn't even have a window to see outside. The only clear window was by the door and the view was of a smoking area and the stairs within the resort When I showed our friends (one of whom recommended the hotel), they said they wouldn't have believed it was THAT bad if they didn't see it. Had we stayed longer than one night in that room, we would have had to step over the toilet to get into the shower. To the front desk first thing in the morning to get us out of this room! The next morning they showed me a second room up a floor and in the other corner. It wasn't quite as small and dark but after a quick glance, decided to take it. Once we moved in however, the moldy smell was back but subsided with the open door while we were there. The next day, my husband started to get a headache that grew worse each day and only let up when we left the room. So back to the front desk with a picture of what a Standard Superior Room is supposed to look like and this wasn't it! I didn't have a chance to show them the picture on my phone as they finally offered the room we were paying for. We had an excursion that day and couldn't move at 11:00 so decided to take their offer of an upgrade for $15 US/day for later in the day. WOW! I've never received so much for $15/day! The sheer size of this room was phenomenal with 2 double beds AND a queen bed. With a huge bathroom that had double sinks and double shower heads (although one just dripped when turned on) it was equally as awesome as the huge balcony and our view of the street below was great for people watching at all times of the day! Although our issue was rectified with extra money, I still can't help but be a little bitter with what they booked us into when the rooms they advertise on their website are NOTHING like what they gave us TWICE! No complaints about any of the staff although we didn't see them much as were were out most of the time with our friends. A HUGE shoutout to Jesus at Kaiser Maximilian's restaurant where we celebrated our anniversary early due to leaving the day before the actual date. The cleaning staff were so friendly and accommodating as well.

    Aug 01, 2019
  • 5.0 star tripadvisor rating
    Great Hotel for families!

    This hotel is perfect for families, great staff, great pool and great location. We would like to say thank you so much to ANTONIA. She was the lady that cleaned our room. She was amazing with our family, kind and always had a smile each day. We were given a beautiful room with a ocean view right on the beach. All the rooms face the pool so you can watch your older children from the balcony. We will make this hotel the one we stay st when in Puerta Vallarta !

    Jul 27, 2019
  • 5.0 star tripadvisor rating
    Great hotel in an excellent location!!!

    We loved this hotel! The staff were very friendly and helpful. They brought me a coffee maker to my room when we first arrived so I could have my coffee wherever I wanted. YES this hotel has free secured parking around the corner and up the hill from the hotel. We were concerned because we rented a car for the week and didn’t want a hassle trying to find a place to park each day and trip. It is valet so we tipped each time we picked the car up and brought it back. They will ride with you if you feel more comfortable parking the car yourself. I did that my first couple days. The view from the balcony was just what my lady was expecting! “Like the pictures “ LOL The room wasn’t elegant but it was clean and comfortable with plenty of room for two. The pool was nice and active. We spent one full day at the hotel and enjoyed the all inclusive option. $35 a person for the day. You get a bracelet and are able to only include it for a day or two if you want. That was nice since we had excursions and trips planned almost everyday and didn’t want to have to pay for the all inclusive option on days we would barley be there. The hotels location was the best part! You can walk to anywhere in The Romantic district and Old town. We had 1 hour massages in their spa. They were AMAZING!! Would definitely recommend the spa as well. The only downer was the restaurant by the beach. The service was superb but the food was not that great. We tried them for breakfast and Dinner and well as the all inclusive day and were never impressed with the food. With so many restaurants so close it was never an issue. Just surprising since everything else was done so well. We would definitely stay here again! See Connie for your excursions. Shes awesome! Take a right when exiting the hotel and she is two blocks up on the left. She delivered on everything she said about each excursion that we booked and nothing about timeshares. Her prices couldn’t be beat unless you listened to timeshare pitches. Rhythms of the Night show is a must do with the open bar option!

    Jul 22, 2019
  • 5.0 star tripadvisor rating

    Awesome services. Fabian at the from door was a great help for me since it was my first time in the area. as far as location it was very easy to go around and do all the visit and tours without worrying about the distance or services. the location is great. food was also very awesome. it is a family oriented hotel. it is always clean.

    Jul 22, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519