Hotel Overview

2019 Resort Added Values
Honeymoon: Fruit plate, bottle of sparkling wine, nightly turndown service, room with king bed (based on availability), and souvenir photo.

Find all the natural beauty and deluxe amenities you've come to expect from Princess Hotels & Resorts, reimagined in a stylish adults-only concept. Situated in the heart of the Riviera Maya upon crystal clear Caribbean waters, the Platinum Yucatan Princess offers a luxurious getaway in sophisticated surroundings.

Experience culinary delights with an international buffet and four a la carte restaurants - no reservations required! Choose between Italian, Tex Mex, International, and Oriental. You'll never go hungry with a snack bar by the pools, and a grill on the beach. Enjoy premium beverages at eight bars, including two swim-up bars.

This all-inclusive resort offers a wide array of activities to keep you entertained during your stay. Enjoy organized daily activities and non-motorized watersports, and explore the natural surroundings on a walking trail. Stay active with six tennis courts, one multi-purpose court, and a fully-equipped fitness center. See more with access to the facilities and services of the Grand Sunset Princess next door.

Location

Riviera Maya - Beach
Cancun International Airport : 37 miles

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Students & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 1:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 6996 reviews
  • 5.0 star tripadvisor rating
    Beautiful hotel, lovely staff!

    Me and my partner stayed back in September and we had the most amazing holiday. The room was immaculate and exactly as seen on photos, friendly staff who were always smiling and happy to help, beautiful resort to walk around and the variety of evening restaurants was probably the highlight - fantastic food!! Whether you're there to relax peacefully or to drink by (or in) the pool listening to music, this holiday accommodates it all! A couple of helpful tips - for the gentleman make sure you have long trousers as all the evening restaurants (except the buffet) will not allow shorts, and when booking excursions do your research! A lot of the reps/stands at the hotel are very over-priced and biased to what they tell you. We still enjoyed our excursions but would definitely have been better planning them ourselves. Would like to say a massive thank you to our waiter Bryan, who served us every morning at breakfast. He was amazing, recognising us every time we were in and by the end of our holiday knew exactly what we would order and would always have it ready - a very personal touch that we really appreciated. Just to mention the seaweed, the smell does definitely hit you when you first arrive but by the next morning you're completely used to it! The seaweed on the beach looks bad and smells, but it certainly made no impact to our holiday and just a 5 minute walk up the beach there's plenty of clear areas which are lovely! Finally, my only slight disappointment would be the absence of corona or fruity ciders! The hotel did have a great selection of drinks but considering it's Mexico we were expecting there to be corona! Overall, an amazing resort with so much to keep you entertained yet with areas also perfect for relaxation (the spa is an added bonus, best massage I've had). Huge thank you to all the staff who work so hard, job well done!!

    Nov 11, 2019
  • 5.0 star tripadvisor rating
    Highly recommend!!!

    Stayed there for a week. Best vacation i’ve had. The hotel is beautifully decorated, clean and modern. The room was big, comfortable and the swimout gave us a lot of privacy. Food was excellent. The staff was extremely cordial, friendly and available. In particular Geramel in the buffet, Luis and Israel in the valet/bellboy area and Manuel the concierge. The only ick would be the beach, it was very clean but very rocky. We definitely wanna go back to The Platinum Yucatan Princess :)

    Nov 09, 2019
  • 4.0 star tripadvisor rating
    Better than I expected

    The resort is terrific. It’s not 5star but it is clean and the buildings are all nicely designed and decorated. It’s got areas that are quiet as well as areas for lots of entertainment available. Food (all of it) and restaurants were all excellent.

    Nov 07, 2019
  • 5.0 star tripadvisor rating
    Family vacation

    We stayed there before the remodeling. It was great then but looks even better now. We loved it there. We were a little far from the beach but the shuttle was always available. We were there in January found the days were too short. Very friendly staff. I have to put the travel time but we didn’t travel in 2019 had no choice.

    Nov 05, 2019
  • 5.0 star tripadvisor rating
    Perfect holiday!

    We had an amazing, relaxing time at the Princess Yucatan. The hotel wasn't at full capacity, which meant that the staff were very attentive and helpful. The restaurants and bars were very nice. Huge variety of cocktails available and bar staff were very funny and entertaining. 'Party' pool was fairly loud, however there are plenty of other places to relax in around the hotel. Only complaint would be that the rooms weren't cleaned to a high standard each day. However, fresh bathroom and beach towels available everyday. Complimentary alcohol was left in our room, and all inclusive mini bar was refreshed everyday. We also had an amazing full body couples massage at the hotel spa, for a really good price. I would definitely recommend this hotel to friends and family.

    Nov 05, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319