Hotel Overview

2019 Exceptional Values
Honeymoon: Fruit plate, bottle of sparkling wine, nightly turndown service, room with king bed (based on availability), and souvenir photo.

Find all the natural beauty and deluxe amenities you've come to expect from Princess Hotels & Resorts, reimagined in a stylish adults-only concept. Situated in the heart of the Riviera Maya upon crystal clear Caribbean waters, the Platinum Yucatan Princess offers a luxurious getaway in sophisticated surroundings.

Experience culinary delights with an international buffet and four a la carte restaurants - no reservations required! Choose between Italian, Tex Mex, International, and Oriental. You'll never go hungry with a snack bar by the pools, and a grill on the beach. Enjoy premium beverages at eight bars, including two swim-up bars.

This all-inclusive resort offers a wide array of activities to keep you entertained during your stay. Enjoy organized daily activities and non-motorized watersports, and explore the natural surroundings on a walking trail. Stay active with six tennis courts, one multi-purpose court, and a fully-equipped fitness center. See more with access to the facilities and services of the Grand Sunset Princess next door.

Find more information about Princess Hotels & Resorts.

Learn more about Riviera Maya.

Location

Riviera Maya - Beach
Cancun International Airport : 37 miles

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Students & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 1:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 6785 reviews
  • 4.0 star tripadvisor rating
    Destination Wedding Fiesta

    Just for background context: I was the maid of honor. My husband and I stayed in a Junior Suite Swimout room. The junior suite swim-out rooms are all connected to one big pool - that main activity pool. This is great if you want to be near the pool bar, the foam party, the pool exercise and entertainment, etc. It was really fun and convenient for the wedding fun and festivities. If you want more of a relaxing quiet pool, the honeymoon and platinum swimout rooms were more private and quiet (the one platinum swimout and honeymoon swimout were the same room, connected to the same pool - if you're looking for cost savings). I'd recommend getting a swim-out room, as the seating is normally limited otherwise. The facilities are super clean, air conditioning worked in every vicinity we were in. Food and drink was what you would expect at an all-inclusive resort. At the pool you could order room service (if your room was attached) which was super nice. We found ourself wishing for like a poolside restaurant or something easier and quicker than room service. They had one in walking distance with sandwiches and fruit. Big Con: Picture attached (this was taken around 11:30am). The beach was tiny and smelled TERRIBLE because of the seaweed issue. Thankfully, the wedding couple was able to have the beach ceremony closer to the other resort where the beach was bigger and a bit cleaner. The only other thing I heard people complain about was nothing was ever served super cold, our rooms didn’t get truely cold, and our fridges weren’t too cold. Other than those two things, all went well! Wedding information: Brenda was amazing, extremely accommodating and friendly. The bride even got so sick on wedding day she was unable to take pictures - the photographer was thankfully available for her to retake pictures another day and was extremely concerned with her well-being as opposed to his own time. We are extremely grateful.

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    A great visit!

    My holiday at Platinum Yucatan Princess All Suites & Spa Resort was beyond excellent. Every staff members I met were very polite and attentive. I stayed in a swim out unit in Building #1, it was GREAT (It had an enough distance to the main pool so my room was quiet and cozy but also very easy to get to the main pool and main pool bar.) The resort itself is located in Riviera Maya, so it was a bit closer to get to excursion places than Cancun hotel zone if that matters to anyone. I would like to take a chance to give a big shout out to Francisco at Concierge, Elizabeth at Buffet, all restaurant staff (ESPECIALLY Lilian Heradia the manager, Mari, Jazmin and Aurora at Restaurante La Bruschetta!). I ended up visiting La Bruschetta for 3 times during my 7 days there for their die-for carbonara pasta and seafood risotto! All staff there was very kind and attentive, but also humourous and bright! They gave us a special chocolate and chocolate lettering to show their appreciation of us to love them. WILL revisit there for sure. Koodos to everyone who works there, amazing job!

    May 30, 2019
  • 5.0 star tripadvisor rating
    Great holiday!

    Our 2nd visit to Mexico and our 1st visit to Platinum Yucatan Princess. This is a lovely resort with well maintained and pretty gardens, plenty of pools to choose from and the friendliest staff! We stayed in a deluxe junior suite in building 2. The room was clean, bright and had everything we needed. The air con was very good and quiet. We had a large balcony with furniture, which wasn’t the comfiest but was good to have. Having being used to a super king bed at home we were delighted with the size and quality of the bed in the room and the bathroom was great. There is a mini fridge which is replenished daily with water, soft drinks + beer and we had complimentary bottles of vodka, rum and tequila in our room. The main pool area has plenty of sun beds and although some days were busier than others we didn’t struggle to get space. A big shout out to the pool entertainers Angie, Omar, Fernando, Susy, Mario, Edith (sorry if I forgot some names!) you were all great and we really enjoyed your pool games and foam party! Our pool waitress Deysi was fantastic and kept us hydrated with plenty of our favourite cocktails! There are lots of other quite pool areas which we used too. The beach are has been suffering recently with a seaweed issue however this is in no way the fault of the hotel and their staff work throughout the day with machinery and by hand to keep on top of this. In the 14 days we were there they managed to transform the beach area at the resort and the sister resort so we managed to spend some time there and in the sea. We enjoyed the food at the resort. The buffet restaurant is one of the best we’ve been to, it’s modern with plenty of seating and good food choices. I recommend the make your own pasta section, the food and chef were great! Our usual waiters Ruben and Gullerno were lovely and very attentive. The Italian La Bruschetta was our favourite restaurant with some fantastic food and they even surprised my husband with a cake for his birthday! Thank you to all the staff! We would definitely recommend this resort and would be happy to return.

    May 30, 2019
  • 5.0 star tripadvisor rating
    Best girls trip ever

    Was there for a second time w my friend and we had a blast!!!! Foam party wassss awesome, the people working there were nice as always. Thanks to Isidro, Fernando, Felix, Omar, Susy Q, Mario from the entertainment team and Habner the best bartender ever to have make our trip so memorable. Bryan the server at the buffet was awesome. Aroma and Tao was my favorite restaurants there ❤️ ❤️❤️❤️

    May 29, 2019
  • 5.0 star tripadvisor rating
    Platinum Yucatan Princess is a fantastic resort and Front Desk Manager, Hector, is great.

    Fantastic resort. Hector, the Front Desk Manager, greeted us upon arrival and made sure we were well taken care of. In the last 10 years we have been to 7 different resorts and the Platinum Yucatan Princess is our favorite. This is our second time here and we plan on returning next year.

    May 28, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819