Resort Details
- Restauranta la carte restaurants-The Kotatsu-Rodeo-Aroma-Bruschetta and BuffetAttire:Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women)
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Shopping †
- Spa †
- Tennis court †
There are 6 tennis courts.
- Playa del Carmen
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8176 reviews
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May 20, 2025Was a nice trip!
The resort is beautiful, the service was fantastic, the food was delicious, and our room was really nice. The pools were a lot of fun during the day. The main pool has a lot of entertainment throughout the day. There was not a lot of night life at the resort but we were exhausted by the time we were done with dinner so we were not interested in doing anything after We ate anyway. We enjoyed our trip and I would ignore the bad reviews and go. This place is hard to beat for the price for sure.
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May 16, 2025good but wont return
i have been to Mexico about 10 times. Mostly Playa del Carmen and Cancun, but also Puerta Vallarta and Mexico City. So I know having working A/C is possible. The good-- this place is clean, the amenities are nice the staff is wonderful. Even the food in the theme restaurants is better than most, they even have a revolving sushi bar. BUT I WILL NEVER COME BACK OR RECCOMEND TO A FRIEND WHY? THE POOR A/C The a/c is set at 22 C degrees. That is like 72 degrees F. After complaining, they said they can send someone to lower it. They showed up within an hour and lowered it to 18! However, the overall room temp only went down to 21.5 degrees I don't know about most people, but spending every single night of one's vacation waking up in sweaty sheets is not my idea of luxury or fun. and for that i would not recommend people coming here ( oh and it is not just me, this was a conversation held by a lot of people by the pool )
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May 16, 2025
Beautiful Resort
We enjoyed 10 days in a swim out suite in Building 1 which is away from the main pool. If you want quiet this is the building to be in. We have stayed at many resorts with swim outs, and this is one of the best. The rooms are clean and spacious, and the housekeepers were prompt every day and super friendly. We went to the a la carte restaurants in the Platinum side and Grand Riviera (family side) and they are all decent, didn't go back to our room hungry. Buffet was good for breakfast (ask for Bryan's section for breakfast/lunch) however, the choices for lunch & dinner were not very good. The food at the beach grill for lunch was amazing and server Miguel Altamirano and chef Rodolfo should be credited for exceptional service. Service from the resort staff was awesome, Israel at the front service always greets everyone by name and with a smile and is always willing to assist if necessary. It was a pleasure seeing Israel when we walked by daily on our way to breakfast or lunch. Catalina who served our swim out pool for drinks was amazing. Be aware of the Codi's (Mexican raccoon) they are everywhere. Don't really bother you but will open your patio doors if not locked.
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May 16, 2025On a scale of 1-10... a solid 7
Girls Trip 2025 - this resort was well maintained, lovely grounds, clean and easy enough to navigate. Swim up rooms are the best part! The service was wonderful at all levels, Restaurants were lovely and the activities abundant! I have no complaints about the overall experience. Room for improvement (in my opinion). While the buffet was abundant, the flavor quite bland... BUT there are so many options that you can always find something more than fulfilling. The pool temp outside the swim-up rooms was way too warm - I can't imagine how hot it gets in real summer months. The beach would have been a great alternative, but honestly you can't really get in or out of the water easily. It's SO ROCKY and if you don't have swim shoes your not going in. And even with the swim socks, it's so hard to walk into and out of the water. And again, out of anyone's control but the seaweed was intense. And in the morning and early afternooon hours they are working to clean it up with loud tractors. It's a small beach area so it's just not a relaxing environment. A major disappointment if you are a beach person. Not to mention the constant sales pitch (although they were all very receptive to the "no thank you" and didn't persist). Overall, this was a fun trip and on a scale of 1-10 I give it a solid 7. I've been to other resorts and for the money, I have to say this was just shy of the level I expected. And I promise, I'm no Diva and I am almost too forgiving so this is just one person's honest feedback.
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May 15, 2025
Good stay
Royer was an absolute legend, every night went the extra mile to make sure our night went good. great overall stay, nice clean rooms, 24/7 room service and bar, absolutely huge resort. only downfall was the ocean. ocean aside will be back again
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.