Resort Details

OnSite Dining
  • Various Bars
    - Overtime Sports Bar
    - The Premiere Bar & Lounge
    - Twist Social Bar
    - Point Break – Pool Bar
    - Fuel Coffe Co.
    - Studio Disco Bar & Lounge
    - Blue Lagoon – Lazy River Grotto Bar
    - Blue Crush Bar & Grill
    - STAR Class ™ Pool Bar (Extra Cost)
    - STAR Class ™ Bar (Extra Cost)

  • Various Restaurants
    - Socal Gourmet Empórium (Buffet)
    - East & Sushi Teppanyaki Bar (Japanese)
    - Sunset Strip Steakhouse & Grill (Steakhouse)
    - La Cocina (Mexican)
    - Gusto Italian Trattoria (Italian)
    - Sutra Indian Restaurant & Hookah Lounge (Hindu)
    - Overtime Sports Bar (Snacks)
    - Guy´s! Burger Joint (Hamburgers)
    - The Shores Beach Club & Restaurant (Seafood)
    - 6th Sense – Chef´s Table (Extra Cost)
    - Star Class™ - Bar & grill (Extra Cost)

On-Site Amenities
  • 24-hour room service†
  • Beachfront†
  • Beauty shop/salon†
  • Butler service†
  • Exercise gym
  • Laundry/Valet service†
  • Lounges/bars†
  • Pool†
  • Restaurant†
  • Shops and commercial services†
  • 24-hour room service†
  • Beachfront†
  • Beauty shop/salon†
  • Butler service†
  • Exercise gym
  • Laundry/Valet service†
  • Lounges/bars†
  • Pool†
  • Restaurant†
  • Shops and commercial services†
  • Spa†
  • Wireless internet connection in public areas†
On-Site Wedding Services
  • For more information, please contact weddings@planethollywoodhotels.com

† Fees may apply

On-Site Recreation
  • Children's program †
    Stars Kids Club (4-12)
    Stars aged four and up can enjoy supervised activities such as arts and crafts, gym time, dance parties, friendly competitions, themed events and weekly awards ceremonies.

    Labyrinth for kids
  • Fitness center on-site
    PUMPED Fitness Center
    Enjoy a first-class work out with professional instructors, daily classes and the latest cardio and strength-training equipment so you can look and feel Hollywood ready not to mention we also have tennis courts and a world class outdoor facility.

  • General †
    Signature Events
    Planet Hollywood sets the stage for fun with monthly special events and daily activities for guests of all ages! From screenings of your favorite comedy flicks and classic films in the theater to beach parties and movies under the stars, there’s something for everyone to enjoy.

    Lazy River
    Calling all stars! Grab your towel and come cool off at the pool and lazy river.

    Jurassic Splash Park
    Enter a prehistoric water world where kids can stay cool surrounded by dinosaurs. Featuring water cannons, sprinklers and life-sized dinos, your kids will feel like they’ve been transported straight into the movies!

    Shipwreck Cove
    Channel your inner Captain Jack Sparrow and set sail to Shipwreck Cove. This piratethemed splash park features kid-friendly water slides and a waterfall where your little swashbucklers will start out on a funfilled pirate adventure.

    Planet Play ($) 
    Catch some air at the trampoline zone, hit the links with the golf simulator, drain
    a buzzer beater on the basketball court or set the high score at the arcade with the first-of-its-kind Adventure Park at Planet Hollywood Cancun.

    Labyrinth
    Guests of all ages can wind through the Labyrinth and choose their own adventure as they work their way to the center of the maze. Spoiler alert: watch out for dead ends.

    PH Experiences ($)
    Designed for those who want to be dazzled by the wonders of nature and crave memorable adventures, PH Experiences is the ultimate lineup of unforgettable excursions. Explore new places with curated adventures and discover the wonders of our famous destinations.

  • Miniature golf †
    Mini-golf
    Channel your inner Happy Gilmore with our nine-hole mini-golf course! Ideal for all ages to enjoy, the course was designed exclusively for Planet Hollywood and is the perfect way to spend an afternoon of fun.

  • Spa †
    PH Spa ($)
    Transform yourself from the inside out at the PH Spa, a tranquil haven inspired by a blend of Cancun’s natural elements and Hollywood’s Golden Age. Our celebworthy treatments feature Eminence Organic Skin Care products, a renowned organic brand committed to protecting your skin and the future of our planet.

    PH Beauty Bar ($)
    Our beauty bar is perfect for guests who want to feel a little fancy when they walk the red carpet or learn about products for healthy skin - it is also a great spot for our brides, grooms and wedding parties to get ready for their big day.

  • Teen programs †
    Teens Club (Age 13-17)
  • Theatre †
    What’s a trip to Planet Hollywood without a front row seat to a good movie? With a capacity of up to 76 people, the theatre is the perfect place to bring the whole family together and catch a screening of fanfavorite movies and classic films playing throughout the day.

  • Water activities †
    FlowRider® ($)
    Hang ten on the ultimate surf machine! From kids learning how to surf to adults that have been riding for years, FlowRider® lets you rip, tear and shred endless waves.

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 7517 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    Karina was great at making sure we had everything we needed. She checked in on us every few days and made sure we were having fun. She gave us great suggestions for cocktails and the flo Rida. She also gave us great suggestions for activities to do outside the resort too. She was great service

    May 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Karina is fantastic person and is an asset to your company ❤️

    Fantastic hotel in a beautiful setting we came hire for my daughters wedding but has also been a great holiday, Karina my Mexican daughter from Planet Play has sorted us with everything we enjoyed the splatter, the trampoline area, the flow rider and has helped us very much and has been amazing. rooms are great and room service and cleaners have been great

    May 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family vacation

    This hotel is great! The pool areas are clean, the rooms are very nice and comfortable as well. The additional amenities are great, such as the gym, and Benn there has been very helpful each morning. Overall the experience has been great and perfect for a family vacation.

    May 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Planet Hollywood Resort

    The resort was amazing. Laila was a great worker and she made the experience so fun as we played water polo and many other games! It was a great atmosphere and the weather was amazing. The staff was very friendly and respectful. They made the experience even better and more enjoyable! The resort was very clean and the food was great.

    May 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Star class for a wedding

    Travelled for a wedding. Had an amazing time, wedding was amazing on the beach. Hotel and all restaurants were top class, different entertainment every night with great shows. Housekeeping service was also top notch. Room cleaned daily with some lovely little touches and a nightly turn down service and the mini bar restocked daily. Our personal assistants (James Adeniyi and Octavio) during the star class stay were amazing the whole time and looked after us intently. Would definitely stay again.

    May 18, 2025
Hotel Advisories
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $33.94 Mexican pesos per guest per night.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.