Hotel Overview

Combining charming styles, a great location and an enjoyable attention to detail, this family-friendly Mexican getaway provides the perfect setting for fun in the sun. Relax with a drink at the pool’s convenient swim-up bar, stroll along the endless white-sand beach fronting the hotel and indulge in tasteful cuisine at the diverse selection of restaurants and bars.


Ixtapa/Zihuatanejo, Guerrero, Mexico - Internation : 30 miles

Property Information

Year Built: 1989
Last Renovation: 2006
Accessible rooms: 2
Floors: 14
Total rooms: 281


Hotel Details


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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 3180 reviews
  • 3.0 star tripadvisor rating
    Not so good

    The hotels sounded great on the add however upon arrival we were told that an accident happened in our room! They told ne that a cleaning person had accidentalky dropped a bottles of cloro on the floor. I was told it was going to get cleaned up. My wife if very sensitivo to strong smells so I asked if the case was that the smell was too much if I could get moved to another room. I was told that wasn't possible. I was told it wouldn't be smelly. When we go to our room, it didn't smell like clorox, I assume that the room was simply not ready. Being honest about that woukd have avoided issues. Also the room smelled like mold very badly. We requested a room change and I was told I needed to pay. It's supposed to be an all inclusive hotel and it's less than all inclusive other than the food. The amenities like bike ride, kayak, etc has an extra cost unless the reservation has been made via a timeshare. When making reservations for the bikes, the amount of miscommunication between reps was incredible. To the point that we missed the ride twice. It was just dumb. The hotel is very run down and needs maintenance. By far not the best for thw price. I will not be coming back ever. For an all inclusive hotel go somewhere truly all inclusive.

    Jul 13, 2024
  • 5.0 star tripadvisor rating
    Daniel was amazing

    Daniel was the best. Very polite and perfect customer service. It was the best experience. He was very nice and helpful. Daniel was very attentive to all our needs. I would come again because of him and would recommend the hotel to anyone. It was amazing

    May 28, 2024
  • 4.0 star tripadvisor rating
    Wonderful Vacation

    We had a one bedroom suite. the living room had lots of space. nice size flat screen on the wall. big beautiful windows with ocean views. the bedroom had big windows with sliding doors the patio in both rooms and the beds were very clean and great to sleep in. the furniture was nice a little out dated. We had room service every day to clean the room. the food was good. I enjoyed going to dinner and smelling the grills with some kind of meat cooking. tacos, chicken or beef so good. We were always greeted with a smile the people and servers were so nice. We were greeted by George who was our hostage for the entire trip 6 days he made sure everything we needed was available if they had it. Hugo thank you for making our trip special at the margarita tasting. Katrina and all our servers at breakfast and dinner thank you for a job well done. the ocean was one of the best parts of the trip. looking out at the ocean at dinner every night relaxing. We will return. LeDora & Walter Webster

    May 24, 2024
  • 3.0 star tripadvisor rating
    NOT UP TO PARK ROYAL standards

    The Embassador suite was POOR quality, not what I expected. Food was good. Bars average TOO many kids.

    Apr 23, 2024
  • 5.0 star tripadvisor rating
    First time was a charm

    This was our first stay in Ixtapa,the PRoyal was a good choice,what made it good,the people who work there are by far the main asset of the place,all willing to go above and beyond to make us feel at home,we met many returnee’s which says a lot,we enjoyed the awesome beach,the pool with many activities,the food was better than other places we’ve been to in Mexico,catering to Nationals and NOTB travellers,a 10 min. walk from the PRoyal is an area with many restaurants and shops,notables,Generals Sports Bar owned by a Canadian with hockey games on big screens every night and Franks Sports Bar,great pizza and entertainment nightly (watched the Super Bowl there in Feb.)we enjoyed it so much we will be returning in Feb.2025,just before the Super Bowl hopefully with the Bills in it.

    Apr 15, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.