Hotel Overview

Rated "Best Staff & Service - Mexico" by Apple Vacationers in 2018.

Located in a stunning little bay, Paradisus Playa del Carmen La Perla is a superior adults-only (18+) luxury resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, Royal Service, the ultimate in spa treatments, and a relaxed ambiance. Nearby is famous Playa del Carmen's 5th Avenue as well as archaeological sites such as Tulum, Chichen Itza and Coba.

Take your senses on a culinary tour through 14 remarkable restaurants serving delicious cuisine from all around the world. Enjoy fine, elegant meals by 7 Star Michelin Chef Martin Berasategui. The 16 bars serve unlimited international premium brand drinks.

Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. YHI Spa is a 19,267 sq. ft. full-service indoor spa with a beauty salon and a state-of-the-art Health Club. There are also one-on-one wellness programs designed to meet your mind and body goals.

Greening Your Life: Part of the Greening Your Life initaitive, this property has held Earth Check certification since 2014 and has received GreenLeader Platinum Hotel status from TripAdvisor. The resort also uses energy saving bulbs, has a linen reuse program, actively works to donate and reuse both food and materials, and controls carbon emissions through a carbon neutral program.

As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Perla guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2011
Last Renovation: 2011
Floors: 3
Total rooms: 394

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:  A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:  Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 11683 reviews
  • 5.0 star tripadvisor rating
    Hadar - breakfast buffet in Paradisus

    Paradisus offers an amazing selection of restaurants, Hadar was my families favorite place to have breakfast. The food is delicious and has an excellent variety. The staff was friendly and attentive. Sergio May, Sara de la Cruz and Joe provided us with excellent service. They were our go to servers.

    Aug 13, 2019
  • 5.0 star tripadvisor rating
    Had amwonderful time

    I visited the La Perla side of the resort in August and had a wonderful time. I was pleasantly surprised at how good the food was (I've had bad food experiences at all-inclusives before). The staff was extremely attentive and did everything to make sure our needs were met. Many people recommend upgrading for the Royal Service, my boyfriend and I did not and were still very well taken care of by all of the staff. The rooms were clean and you can tell the staff goes above and beyond to keep the grounds in tip top shape. I would definitely go back and maybe spring for a room with a swim-up pool next time! Those were super cool. I must add that yes, there is a problem with the sargassum seaweed, but that's totally out of the hotel's control. They have staff working nonstop to clean it up, and honestly, it's a problem affecting a large part of the Caribbean (look it up). On some days the seaweed was very minimal, and on other days there was a lot...probably has to do with the current/wind. But if you go out a little further (on a boat perhaps) the water is beautiful and blue.

    Aug 13, 2019
  • 5.0 star tripadvisor rating
    Girls Getaway

    Relaxing & Fun Girls Getaway! PROS: All food whether buffet or specialty/a la carte. Cleanliness of rooms & common areas. Friendliness & competence of staff. Drinks served with a smile. Rooms turned down every evening. Water aerobics. Excursions offered by Best Day. No mosquitos. Beautiful flora & fauna everywhere! CONS: Seaweed on the beach (no fault of Paradisus’). Extremely strong floral/spice pumped-in scent in the lobby. Smoking at pool and people not using designated ashtrays. SPECIAL MENTION: ANGELO (water aerobics & Lion King performer). MATEO (mixologist for our tequila tasting). EVA (Hadar breakfast). EDUARDO (Bana restaurant)! Can’t wait to go back to Paradise at Paradisus!

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    A very good choice

    We chose this resort for our summer trip this year mostly because of a Costco special. We went with the master swim up suite and it was perfect. It was definitely worth it to get the swim up and the royal service was great as well. The royal service pool concierge Daniel was very attentive. Our butler, Alejandro, was helpful and kept us organized. The room and resort in general was always very clean. I wish that there had been at least one pool that stayed open late. The food was good, not great but enjoyable. We enjoyed the hibachi dinner the most. Before arriving, I had read many reviews that commented on the state of the beach. All the seaweed really does suck but the beach was still useable. And they work hard to remove the majority of it. We were also able to ride jet skis without having to leave the property. If the beach was better, I would come here again and again. All other aspects of our stay though were top notch.

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Family of adults at paradisius la perla

    My husband and I along with our two adult daughters originally booked at a resort in the Dominican but with the spat of recent deaths decided to change our destination. It would have been difficult to find a better place to go than the la perla. Beautiful room excellent food and an overall amazing experience. My one adult daughter is allergic to peanuts and they handled this extremely well. From our arrival to departure. After the first day my daughter would just say her room number and they would say oh you have a peanut allergy. There was never a problem. If there is one negative thing I have to say it is that they need to keep the restaurants on the adults only on the la perla side. They should not become family in the evenings.

    Aug 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519