Hotel Overview

Rated "Best Staff & Service - Mexico" by Apple Vacationers in 2018.

Located in a stunning little bay, Paradisus Playa del Carmen La Perla is a superior adults-only (18+) luxury resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, Royal Service, the ultimate in spa treatments, and a relaxed ambiance. Nearby is famous Playa del Carmen's 5th Avenue as well as archaeological sites such as Tulum, Chichen Itza and Coba.

Take your senses on a culinary tour through 14 remarkable restaurants serving delicious cuisine from all around the world. Enjoy fine, elegant meals by 7 Star Michelin Chef Martin Berasategui. The 16 bars serve unlimited international premium brand drinks.

Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. YHI Spa is a 19,267 sq. ft. full-service indoor spa with a beauty salon and a state-of-the-art Health Club. There are also one-on-one wellness programs designed to meet your mind and body goals.

Greening Your Life: Part of the Greening Your Life initaitive, this property has held Earth Check certification since 2014 and has received GreenLeader Platinum Hotel status from TripAdvisor. The resort also uses energy saving bulbs, has a linen reuse program, actively works to donate and reuse both food and materials, and controls carbon emissions through a carbon neutral program.

As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Perla guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2011
Last Renovation: 2011
Floors: 3
Total rooms: 394

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:  A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:  Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 11483 reviews
  • 5.0 star tripadvisor rating
    Honeymoon

    Staying at Paradisus La Perla was an amazing experience. My husband and I went for our honeymoon. It was our first time going to Playa Del Carmen, and Cancun, and I don't think we could've picked a better place to stay for our visit. As soon as we got there we were greeted with a warm welcome, and cocktails (of course) the staff were really nice, the restaurants that we had available were also amazing. The staff were very kind to show us what the resort had to offer. Our room was in the royal suite, we had our own private jacuzzi in our balcony, room cleaning would come twice a day, morning, and evening. Our bellboy however, Christian, was very kind to us. We was always there if we needed anything, or if we had any questions. He was actually one of the staff members who greeted us with a warm welcome. He took us to our room in a golf cart, just because our room was a little too far from the main lobby, he showed us our room, the pools, the bars, and which restaurant to eat for our first night. I can honestly say we had an amazing experience, and we both would not mind going back to this same resort.

    Jun 19, 2019
  • 4.0 star tripadvisor rating
    No beach, unless you like massive amounts of composting seaweed

    This is a great property as far as facilities, food, cleanliness, and if you prefer pool over beach. Their beach had MASSIVE amounts of seaweed (daily crews of 10+ people plus digger equipment clean it daily, but to no avail). You can’t even get in the water. Not to mention the stench from rotting seaweed. So basically, hotel is great, they’re trying to clean it, but I can’t see how they can win the war on seaweed - so if you want beach, choose another property.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    a true paradise when it comes to cleanliness, service, food ,and amenities

    my first time to mexico and i have to say a hotel experience of a lifetime so far for me service was attentive, courteous , and always with a smile pool very clean rooms very nice and clean washrooms you can eat off the floors restaurants , great food great presentation clean mixologist was amazing very professional and amazing drinks bell boy Alejandro definitely went above and beyond the call of duty and his help was appreciated the chefs in all restaurants did an amaxing job as well as the whole staff always cleaning the buffet areas, sweeping the floors very well done beautiful scents in the bars pleasant fragrances emitted at the entrance ways Margarita bar and the martini bar were amazing decor of the whole paradises was done with great taste and class i have been talking about the hotel and staff since i ve been back i would recommend this hotel to anyone unless the beach is one of your must haves THE BEACH IS HORRIBLE I COULD NOT EVEN TOUCH THE WATER SEA WEED MOUNDS OF IT OVER 4 FEET HIGH ALL ALONG THE SHORE AND VERY SMELLY IM VERY UPSET WITH SELL OFF VACATION FOR NOT NOTIFYING US OF THIS THE HOTEL IS WHAT MADE ME FORGET ALL TOGETHER ABOUT THE BEACH PART GREAT JOB PARADISUS I WILL BE BACK

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    amazing! spectacular! the best!

    Paradisus La Perla is Adjoined to the La Esmeralda- which is the kid friendly hotel. This definitely was a perk for us. We had our wedding at Paradisus in April and it was awesome! The hotel is clean, absolutely beautiful and everyone is kind and best of all, all inclusive. The rooms are all equipped with giant jacuzzis. The staff is friendly and efficient. Kudos to our coordinator, Jaime who helped us put our wedding together perfectly! The hotel was very accommodating to all the changes that we had daily with our guest count at the restaurants and made sure everything was stress free. We had the royal suite with the swim out private pool and it was well worth it. It was truly paradise! We all keep reminiscing about a reunion and cannot wait to go back!

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Spectacular!

    This was our first all inclusive resort. We can’t imagine a better choice. We were overwhelmed just entering the lobby on the first night. The staff were absolutely wonderful, attentive and friendly. There seemed to be a lot of workers on hand at all times. We had the one bedroom master suite, huge!! With a jacuzzi on the balcony overlooking the pool, so much space! We loved La Palapa and The Grill. Hector was our server at the grill and he was so wonderful that we requested his section when we returned. Breakfast at Hadar was a buffet of high standard and again we requested the section of Edgar and Diego. They were so attentive that by the end of the week they knew exactly what we wanted in the way of coffee tea hot water and OJ without having to ask us. The food was exceptional everywhere went and the drinks were not watered down. The quality of the wine included was very nice indeed. Hope to return ASAP!

    Jun 18, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519