Hotel Overview

Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 14 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, a Kids Club, Baby Club, and game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Esmeralda guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2011
Last Renovation: 2011
Total rooms: 512

{{title}}

Hotel Details

Onsite Dining

Show More

Amenities

Show More

Activities

Show More

Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:  A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:  Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 10558 reviews
  • 5.0 star tripadvisor rating
    Great stay

    Had a great stay and absolutely loved everything about the stay. Was a great experience for my family and I. Staff was more then friendly pools were always nice and clean. Every meal was delicious with great service.

    Aug 13, 2019
  • 5.0 star tripadvisor rating
    Great hotel for families with small children

    Great hotel for families with small children. Best food we've had at an all inclusive. Kids zone was excellent. Butler service (Juan) through Family Concierge was attentive and had many pleasant surprises for the children.

    Aug 13, 2019
  • 5.0 star tripadvisor rating
    Excellent Hotel for families

    Very nice, clean property with lush landscaping. Beach was nice but not able to use due to seaweed issues. Pool and water park were awesome. Kids really enjoyed pool, water park and kids club. We loved the food at Naos buffet. Very fresh and delicious. Nightly shows were great for families. Would recommend this resort to anyone looking for a great vacation with the family.

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Best hotel and service ever!!!

    Just came back from Paradisus La Esmeralda , we had a great time !! The hotel is beautiful! We had a swim up room and family concierge and was worth every penny!!! The food is amazing!! The service is A+ from everyone at the hotel . Hector Arena our butler from family concierge was great, he is so nice and attentive will recommend him to anyone !!! Can’t wait to come back !!!

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Really fun and entertaining activity staff

    Any activities with Angelo and Kevin brightened my day, their dance classes and Spanish classes always made me happy and I always had the most fun time ❤️HIIT and Zumba classes with Hugo at the Yhi Fitness Gym were crazy good, he really did an amazing and intense class and I can tell he is super passionate about doing his best for the people in his class. I just wanted to commend these guys for a great job because no matter how our day was going they all did a great job of making our day better. I highly recommend taking full advantage of any and all activities offered by the hotel if it’s coming from any of those guys because they are the BEST.

    Aug 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519