Hotel Overview

Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 14 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, a Kids Club, Baby Club, and game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Esmeralda guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2011
Last Renovation: 2011
Total rooms: 512

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 10947 reviews
  • 2.0 star tripadvisor rating
    Management has a lack of empathy and could care less that they almost seriously hurt a guest

    Lack of professionalism and care from management after their cart transporting baggage and guest crashed into a van. They couldn't have cared less... If you absolutely want to stay on the adult side, you must pay a lot more, do not use the roulette rooms as they will send you to the second tier side.

    Nov 14, 2019
  • 5.0 star tripadvisor rating
    The market restaurant.

    The servers Miguel Tapia, Miguel and Valerio are wonderful. So pleasant and a great asset to the restaurant. Ask for them when visiting!!! They are so funny and enjoyable. The food is awesome and you weren’t go hungry.

    Nov 13, 2019
  • 5.0 star tripadvisor rating
    An Amazing Family Vacation

    What an amazing vacation. We couldn't recommend this resort enough. We traveled as a family of five and stayed in a one bedroom master suite swim up and a one bedroom suite with family concierge. Our butler, Alberto Palacios, was very eager to help at every moment. Most nights he would have balloons and a bubble bath for the kids, organized a treasure hunt and had champagne brought to us for our anniversary. Having young kids it was so nice to have the option of room service whenever we needed it. The resort itself was spotless and every staff member was incredibly friendly. One thing that stood out to us compared to other resorts was that while tipping was accepted, (which we did) we didn't get the feeling that you needed to tip to get good service as it came either way. Such an amazing vacation and we can't wait to return.

    Nov 13, 2019
  • 5.0 star tripadvisor rating
    Frannie's 40th #disfruta40sputa Event

    i chose this resort as i have been here a couple of times prior to deciding on the venue to celebrate my 40th. they did not disappoint! the group events process was seamless - many thanks to ana moncada (for all the help since day one!) and the entire group events crew: dulce, areli, nahiely. their attention to detail is amazing and they followed all of our instructions to the tee. the entire process was smooth - from check-in to group dinner reservations, etc. - and they were so keen on making sure my guests and i were enjoying our stay at the resort. everyone was in good spirits and had a great time during our 3-night stay (i personally was there for almost a week but most everyone was there for at least 3 nights). the staff was amazing - they cater to your every need and make sure that you don't lift a finger. their culture is to guarantee that each guest is fully immersed in the laid-back lifestyle to forget their daily worries behind. in any case, i do want to give a special shout-out to the staff who assisted us in every step of the way: check-in/group coordinator: ana moncada frannie's 40th event at the gazebo: ana, carmelino, guillermo, david yhi spa: alberto (the best!) red lounge: carlos and capitan gamalial south bar: nancy sunset bar/pool bar: israel, mariano, leila, ruben, inocencio, adolfo, leila pool activities: angelo coco beach bar: manuel to the wonderful staff of paradisus la perla, many many thanks for making our stay such a great experience! we can't wait to come back!

    Nov 13, 2019
  • 5.0 star tripadvisor rating
    An amazing vacation at an amazing resort

    During the week in November we had an opportunity to stay at the Paradisus La Esmeralda. We stayed in the junior Family Concierge room. We had the pleasure to be served by an amazing butler "Cesar Zubire" who helped with all our needs to booking some amazing dinner resevations within the resort, providing daily activities / entertainments schedules, to entertaining our kids with some amazing personalized activities. Cesar was very professional in his work and always serviced us with a smile. I would definitely recommend him as a butler to anyone visiting this resort. Overall I was really impressed with all the staff at the resort. Everyone was so friendly and welcoming. The resort always looked in prestige shape. Our family really enjoyed the vacation there as there were numerous of activites we could do.

    Nov 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319