Hotel Overview

Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 14 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, a Kids Club, Baby Club, and game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Esmeralda guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories. Find more information about Melia Resorts.

Learn more about Cancun.


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2011
Last Renovation: 2011
Total rooms: 512


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:  A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:  Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 10208 reviews
  • 5.0 star tripadvisor rating
    Wonderful Family Reunion

    We just returned from our stay at the Paradisus Playa del Carmen La Esmeralda for a family reunion with over 25 family members and friends. We have stayed at a number of hotels in Mexico but this one by far has been the nicest in terms of accommodations and staff. The rooms have a modern esthetic with comfortable beds, spacious bathroom with a huge sunken tub and separate shower. Our rooms actually maintained 18.5° Celsius (65 °F). The staff is very friendly and make a point of greeting you and asking if they can assist. One particular standout is Rocio Juarez, the Esmeralda Guest Services Manager. What started off as a happy annual family reunion got off to a bumpy start as I inadvertently booked the same hotel but at a sister property. That’s when we were saved by Rocio. After staying on terminal hold and getting nowhere with our booking agency, Rocio was able to intervene and get our bookings moved to the Esmeralda. Throughout the entire ordeal, Rocio was professional and attentive. She was so courteous and sought to ensure that we were well taken care of (we were offered drinks and lunch) even before we were officially guests of the Esmeralda. Throughout our stay, Rocio continued to assist with dinner reservations and confirmation of excursions. Rocio is amazing and a huge asset to the Melia family of hotels. Rocio really salvaged what would have been a missed opportunity to be with family and friends. Thank you so much, Rocio!

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    Excellent Family Vacation

    Our six day family concierge vacation was incredible. This was our fourth time in Cancun but the first time for our daughters (12 & 14). The staff was incredibly attentive, accommodating and took an interest in making certain that our stay was enjoyable for my husband and myself and especially our daughters. There were not really any other teenagers for our girls to play with so the activities staff made sure to show up at every opportunity to facilitate and ensure their fun. (For example, volleyball....Christopher, Gerard, Joshua, and Harbey made sure to attend every volleyball session to ensure that their would be enough people to make teams for them to play. They also made an effort to make the water park fun for them by timing them as they went down the slides.) Our family concierge butler, Ivan Huerta was also great. He handled all of our needs from dinner reservations to fun antics in the room such as scavenger hunt, aromatherapy and balloon animals and story for our girls. My husband and daughter became ill from too much sun and dehydration. Ivan showed true concern and offered several options to help relieve the discomfort. I cannot say enough good things about the wait/ restaurant staff (Angel#1, Angel#2, Marcos, Miguel, Celeste). Everyone was more than willing to accommodate my food allergies...not only accommodate but ensure that I had a wonderful meal. Chef Singh from Vento even came out and talked to me about my allergy and prepared a special dish for me. The food at all of the restaurants that we visited (The Market Grill, Bana x 2, Vento, Mole and Naos) was incredible. The beach staff was very attentive. Teresa, David and Miguel made sure that we stayed hydrated and that our bali beds were made! Miguel even took our personal volleyball somewhere to let some air out for us. Vacation Club sales folks tried 3 times to gently persuade our attendance at a 1 hour breakfast presentation but we declined because we know those don't work for our family. No big deal. Internet within the resort proper was good. The water park is ideal for toddlers and elementary kids (yes, our middle schoolers had fun too). The entire resort was very clean. They even squeegeed the grounds and tables after a rain. The buffet is very good and has many selections for differing tastes. Try the restaurants for dinner if you are able. Three Recomendations: 1. They need to invest a small amount in some teen entertainment. a video game room is not enough. 2. Fresh water shower at the beach. The foot rinse is not enough, especially while the seaweed is bad. 3.Wifi range to the beach area.

    Jun 02, 2019
  • 4.0 star tripadvisor rating
    Friends and Family Trip

    We went south several children between 1 to 11 years old. The kids club is great. The staff are very friendly. Johnathan was our family concierge and he was the best! Thank you Johnathan for making it so easy for us especially when traveling with little children. The kids love the bubbles bath jacuzzi outside of their room. The food at the La Esmeralda is not as great as La Perla. So, at any chance you can, book your reservations at the La Perla (adults only—- no kids allow) and skip La Esmeralda.

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    Family Concierge at Paradisus La Esmeralda (kid-friendly side)

    I went here for 7 days, and 6 nights with my family. We got the family concierge, and our butler, Ivan Huerta, was amazing! He was very easy to get a hold of, keeping us up to date with the daily activities/events/shows that are both kid-friendly, and adults-only. He also helped us with all the reservations we needed for our nightly dinners. We had quite a bit of questions and interests, and Ivan was very knowledgeable and made sure to get us the correct information. Thank you again, Ivan! As for the resort, it was clean and well-maintained. We stayed at the La Esmeralda side which is their kid/family-friendly side. Lots of pools, which were all clean, and with more than enough sunbathing chairs and cabanas to choose from. The water park that was recently opened is definitely the highlight of this trip with the three kids that we traveled with (2 families, 3 kids combined) Every single server that helped us when we were in the restaurants, and by the pools, were very friendly and respectful (keep in mind, we were there for an entire week, and this type of service is what we got every single day) The room we had, and also what the family who we came here with had, were both clean and spacious There is a Kids Zone where they have daily activies for kids so you can have the kids stay there while the adults can enjoy the adults-only side of the resort - where they have a bigger and better gym facility, bars, spa, etc. Now, I know that you are probably thinking "I do not feel safe leaving my child, etc" and I completely get it! I did not feel comfortable with the thought of it as well, but when we got to the Kids Zone, I met with the employees there, and they were super organized with their schedule and were just professional, so no problems there! There is a private beach which is nice. We are not really beach people, but we enjoyed having drinks by the beach while the girls got their hairs braided (the hair braiding people are not part of the resort, but it's nice to have them there than having to go to Quinta Avenida just to get your hair braided) Lots of different activities to do at the beach as well - jet ski, beach volleyball, paddleboarding, etc. Now for the restaurants, they were all great! Lots of options as they have so many restaurants to choose from. We usually had breakfast/lunch at Naos since it is a buffet - lots of great selections that also includes an omelette station during breakfast hours that turns into a taco station during lunch hours Every single restaurant that we ate at were suggested to us by Ivan, and he did not disappoint at all, because they all served delicious food and drinks. Now I have to single-out this restaurant called 'Fuego' because it was easily the best dinner we had the entire trip, even though they were all great! This restaurant is at the La Perla side (adults-only) which is also accessible for guests of La Esmeralda. It is a Latin fusion restaurant with a contemporary twist..AMAZING! Part of what also made it special is the martini bar right outside Fuego (shout-out to the bartender named Edwin) that makes delicious martinis - the M Basil was my favourite! I cannot speak any more highly of this resort - everything was top notch! From the bellboy, check-in/out concierge, restaurant/poolside/beach servers, housecleaning, towel servers, bartenders, and of course, one last time, for Ivan Huerta..THANK YOU for the wonderful service we got during our stay!

    Jun 01, 2019
  • 4.0 star tripadvisor rating
    Great family holiday

    We have had a great family holiday here, leaving tomorrow. The grounds are beautiful! Staff so friendly and accommodating! The food is great, we’ve eaten at the restaurants for dinner every night, buffet for breakfast and pool service for lunch and all has been excellent! Very family friendly, the kids were super entertained by the pirate pool and water park! The rooms are spacious and comfortable although slightly dated imo. We had a swimout in main pool and loved this location! For the negatives... The major downfall of this resort is the beach, it is in one word horrible!! The rooms don’t have a coffee maker (u less you are in family concierge) which we enjoy to have first thing in am. Overall a great place!

    Jun 01, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819