Shared amenities with Paradisus Playa del Carmen La Perla include 14 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, a Kids Club, Baby Club, and game room.
The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.
There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Esmeralda guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories.
LocationPlaya del Carmen - Beach
General Policies & Fine Print
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 10558 reviews
Had a great stay and absolutely loved everything about the stay. Was a great experience for my family and I. Staff was more then friendly pools were always nice and clean. Every meal was delicious with great service.
Great hotel for families with small children
Great hotel for families with small children. Best food we've had at an all inclusive. Kids zone was excellent. Butler service (Juan) through Family Concierge was attentive and had many pleasant surprises for the children.
Excellent Hotel for families
Very nice, clean property with lush landscaping. Beach was nice but not able to use due to seaweed issues. Pool and water park were awesome. Kids really enjoyed pool, water park and kids club. We loved the food at Naos buffet. Very fresh and delicious. Nightly shows were great for families. Would recommend this resort to anyone looking for a great vacation with the family.
Best hotel and service ever!!!
Just came back from Paradisus La Esmeralda , we had a great time !! The hotel is beautiful! We had a swim up room and family concierge and was worth every penny!!! The food is amazing!! The service is A+ from everyone at the hotel . Hector Arena our butler from family concierge was great, he is so nice and attentive will recommend him to anyone !!! Can’t wait to come back !!!
Really fun and entertaining activity staff
Any activities with Angelo and Kevin brightened my day, their dance classes and Spanish classes always made me happy and I always had the most fun time ❤️HIIT and Zumba classes with Hugo at the Yhi Fitness Gym were crazy good, he really did an amazing and intense class and I can tell he is super passionate about doing his best for the people in his class. I just wanted to commend these guys for a great job because no matter how our day was going they all did a great job of making our day better. I highly recommend taking full advantage of any and all activities offered by the hotel if it’s coming from any of those guys because they are the BEST.