Hotel Overview

Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 14 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, a Kids Club, Baby Club, and game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Esmeralda guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2011
Last Renovation: 2011
Total rooms: 512

{{title}}

Hotel Details

Dining

Show More

Amenities

Show More

Activities

Show More

Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 11198 reviews
  • 4.0 star tripadvisor rating
    Classy hotel with only a few flaws

    We went as a large group to this resort. The first week we spent on the family side, my husband our 3 kids and my parents. When we got there late at night we were told we were put into 2 rooms with king beds. We told them this would be fine for my parents but not for us with 3 kids, they told us that if we wanted something different we would have to pay $120USD per night to upgrade. I calmly explained the unacceptability of sleeping in a king bed with three children and he agreed to talk to his manager about it. They finally agreed to put us in a different room without the extra charge, which was so gracious considering we had booked for 5 people in a room and already paid a large sum of money for it. The room we ended up staying in was quite lovely it had a separate bedroom with 2 beds and a living room, with a hot tub on the balcony. The room was very clean and the beds and pillows were very comfortable. There was a sofa bed in the living room for one of the kids and it was not comfortable at all, very hard, not a great option for a week of sleeping. Now the most important part, the food. They have one buffet to eat at for all meals of the day and the food is okay, there is a decent selection and what they have is tasty. My daughter and I are vegetarian so the selection for us was much less, which is to be expected. My main complaint about the buffet is the heating system to keep their food warm. Whenever we ate at the buffet it was lukewarm at best, the only thing you could get there that wasn't bacteria growing temperature was soup. My only other complaint was the lack of Mexican food in the evening, if you are looking for authentic Mexican the lunch buffet is the time to go. Book into the ala carte restaurants! they are really good and the food was always hot and good. If you are a vegetarian I do not suggest going to the Brazilian restaurant for supper they do have a few vegetarian options but they are not good. We really enjoyed the Mexican restaurant, the Italian, and the Tapenyaki. If you are vegetarian every restaurant has a separate menu you can ask for, although some of the stuff on the regular menu is vegetarian as well but not on the vegetarian menu...so it's good to get both. The biggest complaint of this whole week were the weddings held in the courtyard in the evening. There were 3 Indian weddings held here that went until 11 pm, which after a day in the sun, is quite late, and they were very loud! I kept thinking, while I was lying awake listening to the ruckus, how all the young families with babies and toddlers must be enjoying it. Even worse than the music blaring was when they turned it off and ended the event and the drunk and rowdy people wandered through the halls of the hotel talking very loudly and yelling for each other until 3 am. I am not sure why they decided to hold these events on the family side instead of the adult side, but it is not great planning on their part. The second week of the vacation my parents took our children home and my husband and I stayed for an additional week and had 2 other couples join us. After another Indian wedding on the family side and being up till 4 am we asked to be moved to the adult side and they were happy to switch us over. We were put into a room on the ground floor and it was even lovelier than our large room and my parent's room on the family side. It was very modern and looked newer than the other ones. This room was also very clean and the beds were very comfortable. The buffet in the morning was much of the same, although they skip the kid's section that always had french fries and pasta. The buffet here is only open for breakfast, you either need to go to the grille for lunch or back to the family side for their buffet. The grille is great for lunch, food is hot and delicious, and the desserts are yummy. There is also the market on the family side which is a burger place for lunch where you order from a menu so they come hot and fresh. The vegetarian burger is not good. We went to the sushi restaurant for supper one night and it was the only time that we ever had bad service the whole time we were there. We were a group of 6 adults and the waiter was very unhelpful with our questions about the menu or how much we should order. We wanted to keep a menu but he didn't want to let us and told us if we got it dirty we would have to pay for it. We ordered a round of food and wanted more, when we finally found him and got him to come over to our table he was reluctant to let us order more food, saying it will take too long. There are a few other options for food if you don't have children and they were good as well. It's good to try all the restaurants if you can, so you should book into them as soon as possible when you arrive so that you can get good times. The snack bars at the poolside and the waterpark were lackluster and if you want healthy or vegetarian you are out of luck, we only ate there once and then made the effort to put clothes on and go to the buffet after that. The best part of the trip for me was the yoga every morning in the wedding palapa at 8 am. The instructor Elizabeth is amazing, she does a really good job of making a class that is good for everyone from beginners to advanced and modifies it based on who shows up each day and their ability level. Elizabeth was a bright spot in my day, that I got up early for everyday except Sunday. The gym is very well appointed, they have classes there as well, I only attended one that was supposed to be pilates but was nothing like it. The bright spot I think for the rest of the adult group was the M bar and Nancy. We seemed to end up there every night, either before dinner or after, for their amazing martinis. Nancy was the lovely bartender who put up with a bunch of crazy drunk people and always had a smile on her face. The drinks at poolside in this resort were lacklustre, I don't drink but everyone else I was with did and the blender drinks were not great, they came from a machine and were mixed up in the morning with a pre-made bottled mix, not actual fruit like other resorts I have been too. The tequila is bottom of the barrel unless you are willing to pay extra for the good stuff. Beware because a few times I had asked for non-alcoholic drinks for myself and the kids and was given alcohol. The kids were given a mojito with alcohol and 2 mudslides with alcohol which they drank half of before I discovered they had alcohol in them, my kids all speak Spanish so it was not a language barrier. We only attended 2 of the shows in the evening, one was an Aladin rendition on the kid's side which was hard to sit through, the other was the cultural one with dancers and meringue band, which was quite good. The grounds were well taken care of and the hotel itself was clean and tastefully decorated, and of all the people who worked there we only ran into the one waiter who was not great, everyone else was very helpful and lovely. The whole time we were there we were never once asked to attend a presentation about timeshares or harangued to be a part of or buy into anything, which has never happened at any other resort we have been too, so this was very very nice. I will say that the fact that they have different tiers of hospitality for different people who pay more and therefore have access to better pools and restaurants is a bit degrading and classist which is so not my style. About the beach, we were a little worried reading some of the older reviews, but the beach is really lovely, and whatever problem they were having with the seaweed before seems to be completely cleared up and was just mother nature doing her thing. If you are looking for somewhere that is visually appealing and you want to be treated like kings and queens, and have the ability to pay more in order to be treated even better, this is the place. If you are going for a cultural experience that has amazing food and drinks then I might suggest somewhere else. Don't get wrong we really enjoyed our time here and it was a lovely place, but top on my list of wants in a resort is fabulous food, and this didn't check off that box for me.

    Jan 18, 2020
  • 1.0 star tripadvisor rating
    Injury/inappropriate contact at Property's spa - avoid

    Although my family had a good stay at the property itself, I urge you to avoid the on-site YHI spa. The male massage therapist was so inexperienced that he gave me whiplash when I came for a relaxation massage in November. It's been two months and I still have pain and limited range of motion in my neck, with no prior injury history, and have to receive medical treatment. He also touched me inappropriately during the massage. It took spa management a month to reimburse me for the cost of the massage: they denied what happened until I emailed their boss. I highly discourage anyone from attending to avoid injury and emotional stress.

    Jan 17, 2020
  • 5.0 star tripadvisor rating
    Great time for the family

    Overall experience was awesome... Just minor glitches with the service... Had to called every day to replenish the minibar, had to wait 10 minutes with our 2 yrs old in our arms for an high chair every time we were at the buffet but other than that no problems. I'll would recommend this hotel to family and friends for sure... Oh btw they got an amazing waterpark with heated pool that was not in the resort pictures!! Did I mentioned that they have lots of premium brand of spirits and liquor :)

    Jan 17, 2020
  • 5.0 star tripadvisor rating
    Wonderful Family Vacation

    We travelled here over the new year with our two children (7 & 9) and one set of grandparents, and had a very relaxing time. We booked the Family Concierge, and I would definitely recommend it. You will have a "butler" who can take care of any arrangements for you (e.g. restaurant or massage reservations) and keep you updated on events around the resort (e.g. shows at night). Our butler Jonathan Vergara was terrific. He kept in close touch via WhatsApp and did his best to help us when we wanted to change dinner reservations or sort out what activities were available. He was terrific with the kids, who loved him, and he really was a great help. The other great aspect of the Family Concierge was the Olio restaurant which is available only to Family Concierge for breakfast and lunch. It was relatively small and outdoors, and had terrific staff who got to know us over the week and were eager to help us with with special requests. One waiter, Demetrio, got to know us by name and greeted us cheerfully every day. On our last day, as we were preparing to leave he made a special effort to get us our food quickly and out the door so that we made our bus on time. Olio did not have had the largest buffet or menu, but the friendly atmosphere was a huge contrast to the large, loud, cafeteria-like NAOS, which was the main breakfast location, and one of the few things about the resort that I did not like. The Family Concierge pool was also a nice feature. It is relatively small, but fun for the kids and more shaded than the main pool, which could feel quite exposed during the middle of the day. With respect to restaurants, our favourite dinner was at the The Grill, which is a Brazilian restaurant with an outdoor terrace. If you are a meat eater the food was terrific, and the atmosphere was nicer than some of the others. Bana had good sushi, but the Bana Family Teppanyaki could be skipped, especially if you eat at Teppanyaki restaurants at home and have something to compare to. The contemporary Mexican restaurant Mole was also great and Olio was surprising good for dinner. As mentioned above, we did not like NAOS. The food was fine, but the atmosphere in this indoor restaurant left a lot to be desired. We had a swim up room, which we only used a little. Most of our time was spent at the pool or beach and the view into the courtyard was nothing special. In retrospect we would have preferred a high floor room with a view of the ocean to enjoy in the morning or evening when we were actually in our room. Overall, the resort is clean and well run, and the friendly and helpful staff really makes a difference.

    Jan 15, 2020
  • 4.0 star tripadvisor rating
    Vacation perfect for kids!!!!

    every year for the past 11years we have gone to the Reserve at the Paradise Palma Real, we love it it’s our home away from home- until we stepped onto the property at La Esmeralda! We are now traveling with 16month old twins and decided to give this resort a try as it has more for little kids. From the minute we walked in we were greeted by our butler Hector who went above and beyond everyday especially constantly changing our reservation times as the babies needs changed every day! At the beach, every day David went above and beyond helping with the stroller, bringing over brand new sand toys, making sure the kids were in the shade, At sunrise restaurant Albert remembered our kids everyday and his motto was always “kids first” as we sat down he brought over extra guacamole and chicken fingers which the kids loved! Gloria in photography went out of her way to change our reservation when my grandson became ill-sadly we couldn’t do pictures but she was so sweet to check in to make sure he was ok! This resort is geared towards kids because as we know kids can make or break a vacation! We loved it here and now are strapped with which resort do we love better for next year- always a good problem to have! The only draw back I would say are the animals the coatis- they do come up to you if you leave food out especially at the family concierge pool, they are not afraid of humans- I recommend staying away from the family concierge pool during lunch time! While it’s nice to have food brought to your palapa- you have “extra” company

    Jan 15, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319