Resort Details

Dining
OnSite Dining
  • BLUE AGAVE
    Mexican cuisine, Exclusive views
    Dare to try an authentic Mexican taco. Fuse yourself with the amazing flavors of Mexico and live the experience so present in the folklore of this country. Open to all guests, located in Paradisus Playa del Carmen.

  • CAPPELLA
    Italian cuisine, Exclusive views
    Where modernity and a classic touch blend seamlessly. A trattoria that uses simple ingredients to create fine rustic cuisine. Open to all guests, located in Paradisus Playa del Carmen.

  • Fahrenheit
    Bar, Pool view
    Savor the most delicious grilled snacks at this pool bar. Prepared with natural, seasonal and local ingredients, you can accompany them with a refreshing drink. Only for adults (+18 years old).

  • FLORA
    Local cuisine, Exclusive views
    Inspired by nature and the goddess of flowers, Flora is home to a kilometer zero dining experience, where Mexican flavors are elevated using sustainable locally grown ingredients to create the most delicious dining experiences.
  • Hadar
    International cuisine, Exclusive views
    Enjoy the exceptional show cooking and a juice station with freshly squeezed fruit juice. Try our extensive and healthy breakfast buffet to recharge your batteries or an informal lunch at noon. International buffet for adults only (+18 years old).
  • LA PALAPA
    Exclusively for The Reserve Adults Only guests. Treat yourself to deliciously prepared international cuisine throughout the day under a beautiful palapa that offers spectacular views. Luxuriously adorned with rich woods and deep blues, La Palapa boasts a casual yet refined ambience.
  • LEMON FISH
    Fusion cuisine, Exclusive views
    Sexy, romantic, and chilled. Decorated in reddish and sandy-brown colors, with soft lighting to create a very special vibe. The best Latin-fusion cuisine and an amazing ceviche bar to enjoy in the private dining room or on the terrace, overlooking the lush gardens. For adults only.
  • Mole
    Mexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.
  • Naos
    International cuisine, Exclusive views
    Enjoy delicious dishes for breakfast, lunch and dinner in our international buffet with show cooking and an area for freshly squeezed fruit juices. A comfortable setting where you can enjoy all the magic that our chefs conjure up in our kitchens. Open to all guests, located in Paradisus Playa del Carmen.
  • SAL STEAK CAVE
    Steakhouse, Exclusive views
    Die-hard carnivores will love the tasty dishes prepared using the most innovative grilling techniques. Savor the best cuts of meat prepared using different traditions from all over the world, and a choice of great beverages. Restaurant with extra charge. The Reserve guests can enjoy one complimentary dinner per stay. For adults only.
  • THE LUNCH BOX
    International cuisine, Pool view
    A multicultural street food experience that will take you to Santa Monica and Venice Beach. A cuisine with a Latino and Mexican flair with smoke as the main ingredient. This restaurant serves breakfast and lunch for the whole family. Located in Paradisus Playa del Carmen.
  • TOKIMEKU
    Asian cuisine, Exclusive views
    A modern dining experience featuring Asian fusion cuisine, Teppanyaki tables and a sushi bar, all from our experienced chefs. For adults only.
  • Various Lounges/Bars
    - Red Lounge
    - M Bar 
    - Toji
    - South Avenue
    - Blue Agave
    - North Avenue
    - Swim up Bar
    - Gabi Club Bar
On-Site Amenities
  • 24-hour front desk
  • Baggage hold
  • Bell staff/porter
  • Bilingual staff
  • Business services
  • Children not allowed
  • Concierge desk
  • Doctor on call†
  • Exercise gym
  • Golf,Offsite†
  • 24-hour front desk
  • Baggage hold
  • Bell staff/porter
  • Bilingual staff
  • Business services
  • Children not allowed
  • Concierge desk
  • Doctor on call†
  • Exercise gym
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box
  • Spa†
  • Tour/sightseeing desk†
  • Wakeup service
  • Water sports†

† Fees may apply

On-Site Recreation
  • Direct access to a beach
  • Fitness center on-site †
    State-of-the-art equipment:
    -Resistance machines, including Kinesis®
    -Recumbent bikes with backrest
    -Climber, ski machine, elliptical, treadmill
    -Rowing machine
    -Weights equipment
    -Free weights
    -Multifunctional room with spinning equipment
    -Studio classes, including Pilates, yoga, spinning and aerobics
    -Wellness classes
    -Massage classes
    -Personal trainer sessions available 
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool

    There are 4 pools on-site.

    Bali beds are an additional charge ($).

  • Spa †
    Welcome to an authentic temple of rest and revitalization in the heart of Paradisus Playa del Carmen.
    YHI Spa is a full-service, indoor spa—8,509 sq. ft. (791 m2) of pure relaxation. Treat yourself to body and facial treatments created with Mexican honey, local ingredients and essential oils, and a host of services that will help bring out the very best in you.
    -Extensive menu of facial and body treatments.
    -Aromatherapy with essential oils and plant-based products.
    -22 massage cabins (14 indoor, 2 outdoor, 6 on the beach)
    -Hot-stone treatments
    -Sports and relaxation massages
    -Hair waxing
    -Beauty salon
    -Pedicure and manicure
    -Spa Boutique with wide range of stylish “athleisure” wear
Off-Site Recreation
  • Golf †
    Golf course located within a mile of property.

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16785 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    After many years, now a disappointment

    Well, after coming to Paradisus Playa del Carmen 6 or 7 times in the last 10 years this will unfortunately be our last visit. Every year we have come and gotten a swim up room with our two kids and my mother in law with the family concierge. A few things that have definitely changed for the worse- The pirate ship pool is one of the main attractions for young kids and really the center of the family side of the resort. My kids love it. We found out 2 days into our stay it would be closed for the next 2 weeks or so. I understand that things need to be closed for maintenance, but I think they should have communicated this to guests who had booked here during that time. We could have easily moved our dates but they didn’t bother to let anyone know. Not only that, they were doing a lot of grout work and sanding, plus painting, so we’ve been breathing that in all week. Not great. The family concierge used to be a great service that felt very personal and worth the extra money. We have not met our concierge in person once this entire week. The first day he eventually texted us on WhatsApp several hours after our arrival which was disappointing because it was too late to make dinner reservations for that night. We tried to make them up at the dinner reservation desk but they told us to contact our family concierge who was nowhere to be found. Basically all he’s done for us this week is book the rest of our dinner reservations and that’s it. Kind of a bummer. The beach is totally unusable. It’s sargassum season so I’d expect that but we came in January a few years ago and it was the same, so I guess you just can’t go to the beach here anymore. The activity crew and activities for kids seem kind of lame now. Last year they had mermaids swimming, a hamster ball for the pool, piñatas, tons of fun stuff. This year all they’ve done is lead some games out at the pool. Today they had a magic carpet thing that was cool but that’s about it. Pretty big bummer considering the pirate ship pool and beach are out of commission. Just so many upsells- trying to get you to buy coconuts, pictures, wine, alcohol. At night they have vendors set up in the halls who basically scam you. We’ve been here SO MANY times and they even made us pay extra to get the room we had originally requested and I’m pretty sure was the one we booked from the start (the name of the room on the reservation was vague so they could say it was either one). Positives: the staff are all excellent. All the servers, bartenders, cleaning staff, etc. are so lovely and helpful. The kids club is exceptional. The staff there remember my kids year after year and are so kind and my kids love going. The spa was wonderful.

    May 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Alfonso and Darlene at Nube

    Alfonso and Darlene at the Nube margarita bar are the best bartenders in the whole resort hands down without a doubt. The drinks they make are amazing and they are true masters of their craft. They are kind and super pleasant to be around. I hope you have the pleasure of experiencing the two of them.

    May 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great service and spectacular food!

    We just returned from Paradisus La Perla after enjoying a great vacation. Let me say it first. We are Black Circle members. Because of this, we have extra perks during our stay. From our check-in to our departure, the staff at the hotel did their best to ensure we had a great time. In the room, we have several gifts of very nice quality. We stay at the Reserve area and spend most of the time in the Reserve swimming pool. The drink quality was exceptional. Luzmara, Alfredo, and Jairo served us. They ensured we used the top-shelf liquor reserved only for the Circle Members. They were always smiling and ready to serve us. We did almost all our breakfast and lunch at Sante. From the first day, Olga, the hostess, welcomed us with a great smile and accomodate all our needs. David, our server at Sante, was a rockstar. He made sure that we tasted the circle members' special meals. I have never had lobster for breakfast until last week. I was celebrating my birthday, and they went to the pull with a cake to sing me Happy Birthday. Those details are great. Mario, Sante's manager, also ensured that everything was perfect for all our meals at Sante. Mario, Olga, and David are a great team at Sante! They changed the name of some of the restaurants, but the food continues to be spectacular. The variety of restaurants and cuisines provide something great for everyone. We went to Lemon Fish twice. Yes, it is that good, and Angel and Gabriel took great care of us. The steakhouse Sal was spectacular, too. One more rockstar was Pablo Valencia, the sommelier. He organized a wine test for us based on our restaurant choices. I am a wine guy, but not the rest of my party. Pablo did a great job of getting my party excited about wine. Also, we did not have to order the wine when we arrived at the restaurant. He sends the bottles to our table. The only issue with our visit was the beach. The sargasso continues to be an issue. This is not the Hotel's fault. They are doing their best to remove it. However, it is impossible. I am looking forward to returning to La Perla soon!

    May 14, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Overall was good vacation.

    The best part of this hotel some of the service staff. At the main pool area they have nice people who do their job at the best!one of them is Cesar and I guarantee you if he attends you, the service is impeccable. Plus he speaks very good English. Overall the hotel has dropped on maintenance, the rooms are not the best anymore(we had one master bedroom suite) and the kids entertainment is something they should work on. Not to mention there’s no adult entertainment at all. This was our 5th time at this hotel and compared to other times we are a bit disappointed.

    May 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Marriage Vow Renewal on the beach!

    My wife and I celebrated our 50th anniversaryand renewed oue marriage vows on the beach. All the planning was done by our great wedding event planner "Mara". Our daughters and their husbands and our grandaughter also were there to celebrate and were all part of the ceremony! We would like to recognize the great service provived by the following: Jose - Weeding Dinner Waiter Jorge and Maribe -l at the Blue Agave Leo - Spa Antonio - Sante Cayetano - North Bar Veronica - Photography Zahiye - Circle Office Leslie - Circle Office Alejandra - Circle Office Humberto and Eddie - Sal

    May 13, 2025
Hotel Advisories
  • AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 34 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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