Resort Details

Dining
OnSite Dining
  • Various Bars

    o NEST Enjoy a refreshing organic beverage during the day and come back at night for an alluring cocktail to end the day the right way.

    o MAMA & JUANA This bar is the epicenter of the social scene, where guests enjoy delicious cocktails al fresco

    o RUM & JULIET, An iconic pool bar centered around the intriguing mixes of rum and sugar

    o NUBE Offering a fresh and artistic take on cocktails and libations for guests to enjoy a welcoming experience.

  • Various Restaurants
    o ORIGEN International buffet 
    o KARNICA A modern steakhouse 
    o TORI Asian cuisine, complete with sushi bar, teppanyaki and robatayaki table for a full sensorial dining experience
    o MANGÚ A refreshing take on Caribbean cuisine, 
    o CANNOPI The perfect place for a family get-together to enjoy fresh grilled items and kid-friendly foods, right by thewaterpark
    o MACHU Upscale signature ceviches, tiraditos, pokes and tartars, paired with specialty wines and cocktails
    o ALULA One of the most exclusive beach clubs in the Caribbean. Offering a seasonal menu for lunch and dinner
    o RUBI ROCKS Sports bar featuring multi-sport events, offering all the essentials, traditional bites, draft beers, and games.
On-Site Amenities
  • 24-hour front desk
  • Children programs
  • Elevators
  • Exercise gym
  • Restaurant†
  • Spa†

† Fees may apply

On-Site Recreation
  • Children's program †
    Every day they learn something new. Curious as they are, our little guests will have a very special space prepared just for them. The Kids Club will surprise your children’s minds and creativity to keep their inquisitiveness alert. In addition, you will find a zone to share activities with your little ones, whether is a dance class, a yoga class or mindfulness session, this is a time to bond.
  • Fitness center on-site
    For those who make fitness an integral part of life, even when on vacation. The Circle Studio has everything you need to put your discipline and willpower to the test. With world-class equipment and a well-rounded programs, guests will be able to continue challenging their wellness goals
  • Pool
  • Spa †
    The goal at the MAIA Signature Spa by Natura Bissé is to restore your natural serenity and relaxation levels, typically diminished by overwhelming daily routines and chronic stress, by applying revitalizing treatments to your body and soul. The perfect way to re-engage with your inner self is to feel and look your best. In order to accomplish the gift of wellbeing, we sought after a world-renowned spa brand to offer to our guests. Natura Bissé, was born in 1979, and entered the professional cosmetics market with products that targeted various skin needs.
  • Water activities †
    Nonstop splashing and gliding through water slides is just what Blast! is all about. The best place in the resort for kids, fun and plenty of smiles - you totally don’t want to miss this.

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2793 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Had a blast

    Our Origen server, Marilyn was perfecto!! She made every morning upbeat and fun!! The resort is gorgeous, just needs a few more adult parties!

    Jun 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Our stay at Paradisus Grand Cana

    Our stay was great! The amenities at the Paradisus Grand Cana are amazing. We had a swim up room, and didn’t regret it. The main pool was very nice too! The staff were always friendly and happy to help with anything. Andres at the Origen restaurant always welcomed us so warmly, he treated us as family and made sure we were taken care of! Thank you, Andres!

    Jun 15, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Paradisus Grand Cana

    Lovely hotel, staff are great. Pool staff not helpful. Bellboys don't acknowledge you and leave you standing around, which doesn't make you feel good. Rooms are beautiful and clean.

    Jun 14, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Terrible and money wasted

    ⸻ Disappointing Stay at Paradisus Grand Cana – June 2025 We stayed at Paradisus Grand Cana in Punta Cana in June 2025 as a family of four (2 adults and 2 kids), and unfortunately, the experience did not meet our expectations. Check-In & Room: The check-in process was long and frustrating. Our room was clean,with two double beds that barely fit our family. To make matters worse, the bathroom sink was clogged. We called for assistance, but no one ever showed up—my wife ended up unclogging it herself. The air conditioning was ineffective, making the room uncomfortably hot at night. Service & Staff: Most of the staff were friendly, but very few spoke English, which made communication difficult. We had constant issues with the restaurant reservation system. Despite trying to book dinners right after check-in for our entire stay, we were always told restaurants were fully booked. Yet when we showed up without a reservation, there were clearly open tables. Dining Experience: The specialty restaurants were mostly empty but had extremely slow service. On three occasions, we waited over 2–3 hours for food before leaving without eating—our kids were starving. It felt like the resort was trying to push guests into the buffet, which served the same limited menu every day. One day, we waited over 3 hours at the kids’ pool snack bar (only 2 other families were there), and ended up eating just an ice cream cone for lunch due to lack of service. Facilities & Layout: The main pool is 4.5 feet deep throughout, which isn’t ideal for younger kids. Unlike other all-inclusive resorts, there are no gradual depth options. The kids’ pool is a 10-minute walk or a shuttle ride away, which isn’t very convenient. The beach is even farther—about a 15-minute shuttle ride—and once there, we were constantly approached by vendors trying to sell tours and other services. Cleanliness & Hygiene: On the morning of our departure, we went to breakfast and saw a small roach running around on the pastry counter. I pointed it out to the staff member, who tried to catch it—but no apology or action was taken. Sales Pressure & Customer Service: Throughout our stay, we were pressured to attend a timeshare-style sales pitch disguised as a “tour” of the hotel. It was a complete waste of our vacation time. When we voiced our complaints to guest services, nothing was done—no compensation, no apology, no follow-up. Final Thoughts: This hotel did not deliver the level of service or quality we expected from a resort of this caliber. Between poor dining experiences, maintenance issues, and lackluster customer service, I cannot recommend Paradisus Grand Cana. We will not be returning.

    Jun 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family of Four: We had a great time!

    My review is based around our family of 4 (husband, wife and 2 girls ages: 2 and 9) staying in a Family Concierge Swim Up Master Suite and I’ll break the review down into the following categories: Property, Food, Room and Service. Property: The property as a whole is beautiful and very clean. The kids club was great. Both girls enjoyed spending time there. They have different activities daily based on age group and all the staff was friendly and inviting. The water park was also great. There are multiple pools with different slides and water toys also for different ages. The beach is about a half mile down the path from the hotel, but there is always a shuttle available quickly if you want a ride. The beach was clean and there were always seats available on both the Family Concierge side and the open side along with a bar to get drinks. All beaches in the DR are public, so don’t be surprised to be approached by vendors, but it’s not unsafe. The overall condition of the property was very good with maintenance being done constantly, but discretely as to not bother the guests. Food: This is really seems to be the hot topic about this resort. Let me say that if you expect to dine at Michelin Star restaurants every night, you will be disappointed, but if you’re reasonable and understand that this is an all-inclusive resort I think you’ll be just fine with the food. We ate at the buffet every morning for breakfast and lunch. There are other options available for a la carte restaurants, but our 2 year old isn’t the most patient toddler and it just worked better for us. That being said, they have the same staples of food for breakfast each day (fruit, meat, cheese, eggs, bread, etc.) but we all found stuff that we liked everyday. Lunch was similar with a lot of the same staples there daily with minor changes daily. Overall, it’s a pretty typical buffet. Sufficient, but nothing to wow you. Certainly not as terrible as some people have said. Again, I think expectations play a big role in people’s comments. For dinner each night we went to the a la carte restaurants except for our first night because we just went to the buffet since we got in around 4:30. Our Family Concierge Rep, Andy booked our reservations each night. We ate at Machu, Karnica twice and Tori. All were very good. Machu is their Peruvian restaurant with ceviche and similar dishes. It was really good. Karnica is the steakhouse and was also very good. Tori is the hibachi restaurant and that was a good experience as well. Overall, we all thought the food was pretty good. Just have realistic expectations. Room: We stayed in the Family Concierge Swim Up Master Suite and absolutely loved it! It was great having a pool, hot tub, lounge chairs and a Bali bed on our back porch. The room was plenty big enough for the 4 of us. The girls slept on a queen pullout and we had a king bed in the bedroom. The bathroom space was large and there was plenty of space to store all of our luggage and stuff. We were in building 4 with our room facing the outside of the property which I liked, because it seemed to be a little more secluded. That’s a personal preference, so if you like more activity, then facing the center of the property would be better for you. My only complaint about the room is the AC. It just seemed inconsistent and I believe it’s controlled by the property and without ceiling fans, it seemed warm in the room at times. Service: In my opinion, the Family Concierge was absolutely worth the extra money. Andy was our personal Concierge rep and he was amazing! He made all of our dinner reservations and was able to get us reservations early as we requested because of our two year old and not wanting to have to eat late with her. We came back to the room from dinner on multiple nights and found little gifts (beach toys, coloring books and crayons, t-shirts, hats and bags) that Andy had left with notes for the girls to make them feel extra special. They absolutely loved it!!! Andy would also message me with the daily activity itinerary and check in from time to time just to make sure everything was going well. He also helped me book an excursion off site in addition to the one included in our package. Overall, Andy made the entire experience better and I would 100% recommend him to anyone staying at the property. The service at all the restaurants was decent as well. Some servers are obviously better than others, but I wouldn’t say we had any bad experience. Overall: We had an amazing time! The property fit what we were looking for in a family vacation resort. If you are looking to take a family vacation that is laid back and allows you to enjoy some really nice amenities, this place is a great option. It’s not really a party property, so if you’re looking for a more lively option, maybe look elsewhere. I definitely think the Family Concierge is the way to go if you stay here.

    Jun 13, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 21
  • General Policies:

    Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed:
    • Dogs of all sizes and ages are welcome to stay. 
    • Our rooms are ready to accommodate up to two pets, who can move around the hotel freely except for the following areas: spa, indoor pools, fitness areas, and buffet and show-cooking areas. 
    • In the designated communal areas and outdoor spaces of the hotel dogs must always be on a leash. 
    • Dogs will enjoy services from the moment they set paw in reception, where we will welcome them with a bowl of fresh water and a surprise welcome gift. 
    • Natural dog food is available upon request through Room Service. 
    • Access a local digital guide highlighting nearby pet-friendly services and attractions.

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.