Enjoy a beachfront pool with two bars, two Jacuzzi-style plunge pools, and an exclusive beach area with waiter service. Six restaurants, a pool bar, and lounge will keep you full and hydrated throughout the day. For an extra dose of pampering, visit the jungle-inspired spa (fee), full of relaxing facials, massages, body treatments, and more.
24-hour room service, complimentary WiFi, and access to all of the amenities at Palmaia Riviera Maya make this a truly remarkable vacation you don't want to miss out on!
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Spring Break Policies- Spring breakers are not allowed. Minimum check-in age is 21.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 16891 reviews
Sandos Playacar is all about service and people
I stayed in the Select Club Adults area for 14 days this May. This was my first time staying at Sandos Playacar Beach Resort and I traveled on my own. The food was good and the wine was better than I expected for an All Inclusive. The beach was relaxing, dreamy and the reason I chose this resort. However, what really makes this place is the people and the service! I looked at many of the reviews in Tripadvisor before choosing and I need to tell you that the people who are complaining about this resort need to have a reality check! Sandos Playacar gives really good value for the price you pay. I was treated really well by many of the Sandos staff and I want to acknowledge them here. I want to give them special recognition: Thank You Viri at the reception desk for helping me to get settled in my room. A special thank you to Rebecca, Annel, Nelly, Vera, Lucy, Karime, Katra, Daylin, Arlett, Edaena, Petdro, Felipe and Johnny. Finally a very special thank you to my friend Dailia at the Festival Restaurant whose smile every morning made my omelette so much more special. Sandos Playacar I will definitely be back!
I've been here in this hotel, for 1 day and so far it has been a great experience. In the night dancing at the sport bar with Linda one of the entertainers here, she is the best, be ready to have a dance battle with her, but also a great dance partner
The fantasy show was spectacular !!! The director of the show is Manuel and he really introduces everything well ,you know what’s going on and it’s very entertaining I give it 5 stars! Overall very exciting!!
Our fourth stay at this beautiful resort!
June 6-13 First mother daughter trip to celebrate High School Graduation! We booked the adults only as our last two visits were booked like this and we loved it. I had emailed to request an ocean view. The adults section has flipped sides since our last stay. I wasn’t sure what to expect. We arrived at 2:00 and our room was ready which was great. The rooms are much smaller then the other section. We had a balcony with an obstructive view of the pool and with tips toes I could see the ocean a bit. Not what I had hoped for. I emailed and expressed my feelings and honestly they were willing to love us the next day but my daughter didn’t seem to care about the view so we stayed. My honest feeling is I wish the adults only had stayed where it was. This pool had no chair service the entire week of our stay. The pool is much smaller and the water was so hot due to the heat. We had no adult only breakfast area the whole week. Day one told it was the evening French location. Never open for breakfast. No lunch poolside grill. No special drinks. No David lol who we loved last year! So here’s the thing, why would you have a swim up bar in a kids section? And have the adults only have to eat at main buffet with a bunch of cranky kids in the morning. Especially since there is an amazing new pool water park with an eating area!! Please put the adults in the back where they really want to be away from the kids. It was so nice last year the way it was. We decided to hang out at the spa pool all week! The water In The pool was refreshing and no kids allowed. While we couldn’t drink there we choose this over the hot pool and lack of what we didn’t receive versus last visit. I absolutely love this place. It feels like home when we arrive. This visit had some hiccups but all concerns were addressed and fixed immediately thanks to Warren !! Thank you Warren!! We love the food. We love the Mexican restaurant. We love and ate at the Italian twice thanks to Margarita!! Amazing woman and service. She remembered us and what I had to drink!! Love her and you better take good care of her!! French was good. Asian was ok not my first choice but my daughter wanted to eat there. Buffet great! Service ok but it’s a buffet. Love not having to make reservations. We had room service once and it was quick and yummy! The chipotle place was great for a change!!! They have added many more golf carts to get people around although we never minded the walks. The beach was clean during our stay. Thank goodness. Lots of beautiful weddings so fun to watch. Winther was great at the desk!! The drinks were perfect In The select bar from the tall gentlemen I’m sorry I can’t remember his name. He was our guy last year as well. There are so many choices to choose from but this is just our place. So many things to do or nothing to do at all. All ages are welcome and we just love our Sandos Playacar!! Please tip these people!! They work very had to make sure our vacations are memorable ones! Thanks for the champagne and tequila!
Entertainment team was very nice! Rodrigo and Armando made activities super fun!! All the shows were very good! The superman one was my favorite!! The buffet had AMAZING food as well! The beach was gorgeous!!