Hotel Overview

2019  Resort Added Values
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast the morning after arrival (reservations required), and room upgrade (based on availability).
Family: Families of five may share the minimum room category with existing bedding (two adults and up to three kids 11 & under).

Situated aside a gorgeous beach in the heart of Riviera Maya, the Ocean Riviera Paradise is a five-star resort ideal for families, friends, and couples. Noteworthy for its size, this property offers an extensive selection of services, remarkable facilities, and premium amenities such as complimentary WiFi throughout the hotel. This 24-hour all-inclusive resort is in close proximity to the best restaurants, shops, and golf courses of the renowned Playa del Carmen.

Aside from the private stretch of pristine beach, the Ocean Riviera Paradise boasts five beautiful pools, including five swim-up bars and one pool exclusively for children. During the day, guests can take advantage of a variety of daily activities such non-motorized watersports and a sports area with a tennis court. This resort also features an on-site dive center and watersports ($). Children can enjoy the supervised entertainment provided of the Daisy Club with a water park, and teens can participate in the Teen Club with sports and videogames. Guests can also enjoy the lavish spa and fitness center.

The Ocean Riviera Paradise also offers a wide range of delectable cuisine, including many a la carte restaurants. Enjoy authentic Mexican favorites served at the Margarita restaurant, a Teppanyaki grill experience at the Sakura restaurant, and classic Italian dishes served at La Locanda. For a truly romantic dining experience, be sure to visit the Bluemoon restaurant, which offers signature cuisine exclusively to guests 18 and over. After dinner, stop by the ice cream parlor for a tasty dessert. This resort also offers a lobby bar, a sports bar, and a piano bar serving refreshing cocktails. Additionally, nightly entertainment include shows and live music provided at the theater, a nightclub, and a casino.

Each of the 974 spacious accommodations offer great amenities including a furnished balcony or terrace, a fully-equipped bathroom, a daily refreshed minibar, and room service available from 11 a.m. to 11 p.m. The rooms at the Ocean Riviera Paradise are spread across four different areas of the hotel, including the Daisy area for families with children, the Privilege section offering exclusive rooms and services, Eden area located near to the beach with swim-up rooms, and the El Beso area available to guests 18 and over.

Location

Riviera Maya, Mexico
Cancun International Airport : 33 miles

Property Information

Year Built: 2016
Total rooms: 974

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory No guests under 23 years of age are allowed unless there is at least one adult over 30 years old in the same room. Student or spring breaker groups or fit's with 16 to 23 year olds are not allowed even when accompanied by adults over 30 years old.
Advisory No guests under 23 years of age are allowed unless there is at least one adult over 30 years old in the same room. Student or spring breaker groups or fit's with 16 to 23 year olds are not allowed even when accompanied by adults over 30 years old.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

During Travel Window: 2/1/18-4/30/18; 2/1/19-4/30/19; 2/1/20-4/30/20 & 2/1/2021-4/30/2021

No guests 23 and younger are allowed unless there is an Adult over 30 in the same room. This includes groups with 16 to 23 year old even if accompanied by adults over 30 years old.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel. 

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 9353 reviews
  • 5.0 star tripadvisor rating
    Vacation

    Hotel is amazing and the staff very attentive and welcoming! Julio at the front desk is wonderful and Ines is a very good sales agent! She just wont take no for an answer! Monica did a great job of asking for comments and feedback. We enjoyed our visit very much and we will be back!

    Dec 09, 2019
  • 3.0 star tripadvisor rating
    Fall Getaway Deal

    Nightly Shows were great and Chef Rafael at Sakura was the Best!! So much fun to be entertained at their Japanese Steakhouse. I loved these two items plus the food was good and many varieties. Although all inclusive, I could not get anyone to put alcohol in my drinks but one waiter at the Pez Vela. I heard others complain that they paid a lot to stay here and wanted alcohol in their drinks. I would not go back to this resort. Not a 5 star. Rooms were nice but the musty moldy smell was present. I guess they don't run dehumidifiers in Mexico. Same at every hotel I have ever stayed at. I did not like the location of this resort. Many vacant pieces of property nearby and the road into the resort was scary. Not impressive.

    Dec 09, 2019
  • 5.0 star tripadvisor rating
    Absolutely amazing!

    We had an amazing time here! This was our 2nd time visiting this resort and they definitely didn’t disappoint us!! We booked a rooftop master suite for ourselves and regular master suites for our kids! These are privileged rooms and come with butler service! (Which we didn’t realize until we checked in) our Butler Alonso was awesome and went above and beyond to make sure we had everything we wanted or needed! He made reservations for us at different restaurants for every night that we were there! He decorated my oldest daughters room with rose petals after her boyfriend proposed to her on the beach! He even decorated our friends room for her birthday! He informed us of the daily activities around the resort as well!! The view from these rooms are absolutely amazing and definitely worth the little extra cost!! I will definitely be returning to this resort!!

    Dec 08, 2019
  • 5.0 star tripadvisor rating
    This was a great getaway resort

    From the airport the resort took about 45 minutes to reach. The property was great in my opinion. Check-in took a bit of time and I ended up paying extra because they said I didn’t indicate that 2 people were coming but whatever. At the end you get approached by a timeshare representative so beware of that. But you can just say no or go to the presentation and get your free gift ( but be aware it will consume at least 2-3 hours of your time). Although the timeshare portion was a little annoying, time consuming, and I felt pressured. But other than that the facilities were amazing I stayed in a privilege suite and I felt like it was worth it. We really only swam at the beach and the privilege pool the others seemed to have a bunch of kids in them. I loved our room it was spacious the bed was big and comfortable I also loved our Jacuzzi pool inside the bathroom and on the balcony we used that and the swim up pool. Our butler Oscar was pretty cool as well he was very busy but when I saw him he always stopped what he was doing to make sure we were okay. As far as the restaurant goes we only ate at the privilege restaurant, pez Vela, and the buffet. I could tell the portion sizes were small and fancy to fit the American ideal of fine dining. But we were hungry and like options so we ended up at the buffet pretty much every day that we were there. I also like the Buffy had themed nights every night like Greek and Brazilian. It was all delicious in my opinion I didn’t hear good things about the Italian restaurant so I wasn’t interested in going. Btw everybody was genuinely nice to us and enjoyable to talk to regardless if we tipped or not. So I’m not sure what another reviewer was talking about but that wasn’t my experience, just be mindful that you get what you give. I thoroughly enjoyed my time at this resort and would definitely consider going back.

    Dec 08, 2019
  • 4.0 star tripadvisor rating
    Ocean Riviera Paradise in the Rivera Maya

    I do not recored mend this resort for the beach. If you were to walk down the beach a little it is less rocky beacuse they have sand bags. I like that they asked if you had allergies for people that my have them. I have never bean to resort that have asked that.The man named Hughel he is time share person so if you do not want a time share say no thank you and move on.This is a big resort but it is easy to find your away around the resort. It has good activities for kids and people in general. For kids they have activies around kids pool and one night I saw they had pinata for kids. For other activities they have bowling it dose get busy but I did get to do the bowling.Other activities is batting cages . These are activities are one's I have never seen at other resort witch I like.The food is verey good. The more option then I have seen at other reosrt like english muffins, Potaro wegdes and apples. Again l like that had those food I have not seen at other resort. The resort has good shows to. The people that work at this resort are verey good. Like the women working at the batting cage was good and was good as was man that meant working as part of the entertainment team name dainel aka Danny I meant on my seacond last day full day there.I really like the fome party. They also have ice cream store you can go to for free and coffie shope called Mike's cafe. My favorite person working at this resort is Angie she is part of the entertainment team. If you see her tell her Matthew from Toronto said hi.

    Dec 08, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319