Hotel Overview

2019  Resort Added Values
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast the morning after arrival (reservations required), and room upgrade (based on availability).
Family: Families of five may share the minimum room category with existing bedding (two adults and up to three kids 11 & under).

Situated aside a gorgeous beach in the heart of Riviera Maya, the Ocean Riviera Paradise is a five-star resort ideal for families, friends, and couples. Noteworthy for its size, this property offers an extensive selection of services, remarkable facilities, and premium amenities such as complimentary WiFi throughout the hotel. This 24-hour all-inclusive resort is in close proximity to the best restaurants, shops, and golf courses of the renowned Playa del Carmen.

Aside from the private stretch of pristine beach, the Ocean Riviera Paradise boasts five beautiful pools, including five swim-up bars and one pool exclusively for children. During the day, guests can take advantage of a variety of daily activities such non-motorized watersports and a sports area with a tennis court. This resort also features an on-site dive center and watersports ($). Children can enjoy the supervised entertainment provided of the Daisy Club with a water park, and teens can participate in the Teen Club with sports and videogames. Guests can also enjoy the lavish spa and fitness center.

The Ocean Riviera Paradise also offers a wide range of delectable cuisine, including many a la carte restaurants. Enjoy authentic Mexican favorites served at the Margarita restaurant, a Teppanyaki grill experience at the Sakura restaurant, and classic Italian dishes served at La Locanda. For a truly romantic dining experience, be sure to visit the Bluemoon restaurant, which offers signature cuisine exclusively to guests 18 and over. After dinner, stop by the ice cream parlor for a tasty dessert. This resort also offers a lobby bar, a sports bar, and a piano bar serving refreshing cocktails. Additionally, nightly entertainment include shows and live music provided at the theater, a nightclub, and a casino.

Each of the 974 spacious accommodations offer great amenities including a furnished balcony or terrace, a fully-equipped bathroom, a daily refreshed minibar, and room service available from 11 a.m. to 11 p.m. The rooms at the Ocean Riviera Paradise are spread across four different areas of the hotel, including the Daisy area for families with children, the Privilege section offering exclusive rooms and services, Eden area located near to the beach with swim-up rooms, and the El Beso area available to guests 18 and over.

Location

Riviera Maya, Mexico
Cancun International Airport : 33 miles

Property Information

Year Built: 2016
Total rooms: 974

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory No guests under 23 years of age are allowed unless there is at least one adult over 30 years old in the same room. Student or spring breaker groups or fit's with 16 to 23 year olds are not allowed even when accompanied by adults over 30 years old.
Advisory No guests under 23 years of age are allowed unless there is at least one adult over 30 years old in the same room. Student or spring breaker groups or fit's with 16 to 23 year olds are not allowed even when accompanied by adults over 30 years old.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

During Travel Window: 2/1/18-4/30/18; 2/1/19-4/30/19; 2/1/20-4/30/20 & 2/1/2021-4/30/2021

No guests 23 and younger are allowed unless there is an Adult over 30 in the same room. This includes groups with 16 to 23 year old even if accompanied by adults over 30 years old.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel. 

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 9170 reviews
  • 1.0 star tripadvisor rating
    NEVER COMING BACK!

    Yes, I said never... I’ll start from the beginning. Check in was seamless, and I was upgraded. So we were off to a promising start, so I thought. Moving on, the restaurant quality was a little off from my last visit in May of 2018, so it’s not like I don’t have anything to base my experience off of... buffet was “meh”, the steakhouse doesn’t seem to know the difference between medium well or well done. There is literally no gray area. You either get a raw steak(which I’m completely ok with because I like my steak rare), or a charred well done steak. My sister dealt with this issue 3 nights in a row. They just couldn’t seem to get her steak selection right. Moving on, margarita I believe was the name of the Mexican theme restaurant. My entire family got sick. I’m literally the only one that survived that dinner. The bowling alley did not allow us to bowl, because they made an agreement with a family that was already playing, and told them they could play the entire night. So I guess my family just got left out huh... ok, I said no big deal, let’s just go upstairs to the sports bar... well, i don’t know if the bartenders just didn’t wanna serve us? Or if they were “legally blind”, I actually timed it, I waited 6 minutes and 17 seconds before a bartender decided to come to my end of the bar to serve me a draft beer... mind you, he wasn’t necessarily “busy”. Lastly, of course I saved the best for last, checkout... the individual at checkout, that I will not name because I get no pleasure over someone losing their job, was horrible. I was on a family vacation, to relax like anyone else. And the individual at checkout did everything to make sure I left with a bad taste and never return. I remember telling him that I left my room key in the room, it’s just a common practice back home, but not at ocean! They want that room key! Or else! $5 if you don’t return it! The man at checkout literally made me late for my flight, he made me a new key, and made me return all the way back to my room, at eden, And come back to the lobby. if you haven’t been here, let me tell you, it’s far. I marched back to my room, and returned with the room key, such an inconvenience, and I’ll leave it at that. It was such a displeasure staying here, and I’m so glad that my H10 privilege timeshare has ended, I will not be renewing it! Moving on! Good riddance Ocean!

    Nov 17, 2019
  • 1.0 star tripadvisor rating
    EXTREMELY LACK OF GOOD COSTUMER SERVICE. MEDIOCRE SERVICE

    I have been at several five stars All inclusive Hotels. I know how a five stars resorts service is like. Maybe, and only maybe the service is better if you pay the EXTRA fee to become a Privilege guest...and if you DON'T LOOK A NATIONAL Waiters and employees are very helpful and fast if you are a foreigner or if you have american dollars. RULES APPLY ONLY TO NATIONALS and kind of bend for FOREIGNERS. I know because I'm a national living abroad and every single time I talked in spanish, service was extremely slow or waiters won't even show up, you ask over the phone for towels or blankets, and they won'tbring them to you, speak English, and you'll have them right away. At the coffee shop the lady at the counter will deny you a certain type of beverage if requires her to do more work right before closing time. Cleaning...maid never changed our coffee cups until our last night. Talk to them in English, and you'll be treated differently, like taking snacks out of the beach restaurant and bringing them to your spot by the pool, only then is ok. If you are a national and try the same...be prepared to have an argument not only with the employees, but with the restaurant manager. Be prepared to be threatened to have three hot dogs and a plate of french fries charge to your room. And be prepared to be told that you won't walk out of that restaurant with your food. Be prepared to be threatened with someone taking the food away from your hands and still be charge. They rather dump the food in the garbage. But, be a foreigner...and then you can do so, no problem! Oh! Because those foreigners walked through the other door. Oh! We didn't see them!! Rules are rules and should be applied the same to foreign guests as to national ones. If you look certain way you'll receive certain quality of service. I have always stayed at the Palace chain, I should have done the same this time. Please don't bother to write me back with the same old: "we appreciate your comments", I'm not returning to this place. I'm sure your service won't improve. I can tell by the type of personal you have working as managers. The only good experience I had was at the clothing shop

    Nov 17, 2019
  • 5.0 star tripadvisor rating
    Totally Satisfied

    My husband and I had a wonderful time together in Cacun at the Ocean Riviera Paradise. We enjoyed the food and the service was impeccable. We want to personally mention Ernesto and Sergio from the restaurant, Amaranto. They offered stellar personal service that helped us to feel welcome daily.

    Nov 17, 2019
  • 2.0 star tripadvisor rating
    UK TUI - This hotel is so disappointing

    Don’t know where to start. Day 3/11 and this is my third time in Mexico - previously tui sensatori, tui Azul the fives (hotel next door) This hotel is so poor and I never complain ever about hotels but this is a 3.5 - 4 star max. Arrival Arrive at hotel - no welcome drinks Carry your own bags to the room!? Drinks selection is you are not privilege is terrible: Anything with a brand is excluded bar absolute vodka and jd. Malibu, disarrano and Havana made it to the privilege list? Food - unfortunately the food is so poor. Daytime is all buffet, no alacarte. Sensatori / Azul, alacarte lunches, really good standard too. Kinda school dinner stuff here. Evening meals are really average and I’ll eat anything. In comparison to the Azul and sensatori - not even close. Starters have been enjoyable but the mains disappointing. Staff - today a beach party and circus was advertised. Went to the beach - party cancelled as there was a wedding despite having signs up all day for it Ok no worries we will go circus show at the theatre - no circus - cancelled also, Instead hotel is organising a show outside the lobby. We turn up to the lobby and see.. to cut it short... an English group of people (myself being English) performing press-ups competition with their partners.. aka a butlins abroad - Followed by the men losing their trousers stood in their boxers!? Wtf!? Lol supposed to be a 5 star resort. I asked reception what happened to the beach party and reception and the guy on reception literally shrugged his shoulders and said don’t know lol. Disappointed

    Nov 16, 2019
  • 5.0 star tripadvisor rating
    Beautiful Resort

    Very large resort with many pools and activities to keep you involved if you choose to be or relax if that’s what you like best!! Great food, nice beach area and very pleasant staff providing great service throughout the resort!

    Nov 16, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319