Hotel Overview

2019 Resort Added Values
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast the morning after arrival (reservations required), and room upgrade (based on availability).

This adults-only (18+) paradise is a favorite of Apple Vacationers! Located on the beachfront in Riviera Maya, this beautiful resort has recently undergone an extensive renovation. Surrounded by a vast panorama of enchanting tropical landscape, you'll find it difficult to remain unmoved by its stunning natural beauty.

Only 10 minutes away from Playa Del Carmen, this all-inclusive resort is the embodiment of exotic serenity. Large, comfortable rooms housed within two-story villas peer across the gardens or sea, and the soft white sands of a sheltered beachfront provide the ideal backdrop for lazy days of peaceful respite. Explore the crystal blue waters through the glare of a snorkeler's mask, or sharpen your skills on one of two tennis courts.

The Ocean Maya Royale resort offers a wide range of facilities and services for a fun-filled stay! Enjoy playing in the beautiful Caribbean on a kayak or play an invigorating game of beach volleyball. The friendly entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy scuba diving, the world-class diving center on-site offers diving lessons and different diving and snorkeling excursions, for an additional charge.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Last Renovation: 2010
Accessible rooms: 4
Floors: 2
Total rooms: 320

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Ocean Maya Royale is an Adults-Only hotel. Children 17 and younger are not allowed at this property.
Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory No guests under 23 years of age are allowed unless there is at least one adult over 30 years old in the same room. Student or spring breaker groups or fit's with 16 to 23 year olds are not allowed even when accompanied by adults over 30 years old.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 9146 reviews
  • 4.0 star tripadvisor rating
    Happy Anniversary

    My wife & I spent our Anniversary at the Ocean Maya Royale (OMR) for a week & I must say it was a wonderful time. The resort isn’t over the top, but the accommodations were every nice & clean. The staff was SO FRIENDLY & made sure we felt special. I want to specially acknowledge Ilsa (Wait Staff) who really pampered every time we went to dine. Bernier, Osiris & Adrien (H10 Staff) were SUPER friendly & were helpful. The resort was perfectly located, it allowed us to walk up & down the beach & seeing many other properties, OMR was among the best we saw, especially for the price. Prior to arrival, many people talked about the drinks being watered down. I felt they were good to go & you could always ask for double shots. For those who want to experience the local alcoholic beverage (Xtrabentun) was a pleasant drink other than Tequila or Mezcal. There were Coatis, Iguanas & a verity of local animals roaming around, made the experience interesting if you are into nature. We definitely plan to return to OMR sometime in the future.

    Nov 14, 2019
  • 4.0 star tripadvisor rating
    2 weeks break

    We booked our 2 week break via Tui.we have not been on an all inclusive holiday before and so we really did not have huge expectations,just very excited. We choose this hotel as its adult only and smaller than most. The hotel,grounds and rooms were all spotless. The staff were mainly very good. Our room was fantastic,large,bright,clean and very well equipped..large bed,safe,umberella,complimentary mini Bar and hairdryer.The shower was great,spacious and powerful.Our room was on the second floor with a good size balcony.The room was close to the pools/beach and very quite. We tried all restaurants..food quality very good,although we were surprised that the Mexican food was very mild and the Italian restaurant portion size was extremly small.we have never seen so much food and so many choices,but i did find it difficult due to food allergies. The beach was lovely but limited brollies so the need to grab a sunbed early..which can be a bit wearing.We loved the wildlife amd the coffee shop especially tbe smoothies. The party pool was fine..but the music was at times very loud and repetitive.The facilites on offer after check out were brilliant. I enjoyed the evening shows and i thought the hotel tryed very hard with the day of the dead celerbrations and markets stalls. We enjoyed our holiday and would go back to this hotel. .

    Nov 11, 2019
  • 5.0 star tripadvisor rating
    Nice Resort with great people.

    The resort was really nice and we did the Privilage but found that it wasn't really necessary overall unless you had specific need for the extras. You also don't get to choose where your room is as you are in the building right next to the Lobby with a non working elevator. Personally I would of preferred a view of the ocean so next time we will just go standard. The animation team were great people and went out of their way to ensure that your time at the activities pool was fun, so salute to Arturo, Rodrigo, Naomi and Selza. They also did the evening shows and their people skills and talent was great to watch. The food overall was very good and although La Dolce Vita and the Blue Moon have basically the same menu, we did try both. Our main dining was done at La Hacienda Buffet and there was always something to eat, especially the breads. El Charro for afternoon nachos and Mike's for morning cappuccino were good. All of the serving staff always went out of their way to ensure you had whatever you needed. We met so many great fellow tourist from all over the world and it made everyday an adventure on who you'd meet and where they were from. The only downside was that smoking was permitted outside the buildings on the property and around the pool. We found this a bit much as all you would see on the pathways and beside chairs would be cigarette butts. A designated smoking area for both the lobby area and the pool area might alleviate this issue.

    Nov 10, 2019
  • 3.0 star tripadvisor rating
    Beautiful but neutral

    The place is beautiful and the staff are truly amazing. It is a great place to unwind and relax. A few points I would like to share is you cannot take food out of the buffet dining room. You will be stopped at the door. There is room service until 11pm.There is a person that walks up and down the beach selling pot and cigars discreetly. Your representative will only try to sell you pkgs where they get a cut. For instance I was told the resort did not have a dive centre on place and tried to sell me others. There is one right down at the water. All packages are about $100US each. You will feel pressured to buy into H10 resorts. You will get rewarded for your time but there is a lot of push with the carefully orchestrated meeting. We did have a pair of shoes taken from our back ground level porch and medication taken that was not locked up in the safe on two separate occassions. All bars are closed by 2am. There is a free city tour but you get dropped off a jewelry place for an hour first where you are followed and pushed into buying jewlery. You will see a selection of wild life walking around the resort. The pools are right by the beach which is nice and are open until 8pm at night. The bartenders are very friendly. It is not a big resort. It is a beautiful place but I found Playa del Carmen expensive and would not go back.

    Nov 09, 2019
  • 2.0 star tripadvisor rating
    Not worth the Privilege

    After 2 weeks of staying in city hotels across Mexico we booked Privilge here to unwind and be spoiled. What a disappointing experience. We checked in at 11pm so the concierge service had ended, fine - but the next morning when we sought out the concierge we were given even less information than the night manager had; no tour of the place, no explanations, just an attempt to sell their new resorts in Mexico and Jamaica ("it will only take 90 minutes" !!!) When we arrived the key cards wouldnt work, nor would the master key card. 30 minutes later it was fixed to get us in the room but didn't work the next morning. The Privilge desk were a little uninterested and no apology was given. The room smelled of damp and is in dire need of an upgrade; clean enough, but tired. You also have to be up with the larks to reserve a spot on the tiny privilege section of the beach, or the pool for that matter, so we found d ourselves literally kicking about with no where to park for the day. You could stay on your balcony, but beyond the limited minibar theres no service there. Overall, very disappointing, not worth the money, and we wouldn't return or certainly recommend paying privilege.

    Nov 07, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319