Resort Details
- Jamaican GrillExperience real Jamaican Jerk Chicken and grilled favourites only steps from the beach.
- La LocandaA la carte Italian restaurant.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - Lounges & Bars- Lobby Bar- Beach Bar- Sports Bar- Disco Bar- Swim Up Bar- Lazy River Bar- Snack Bar- Piano Bar- Bowling Bar- Pool Bar
- Martha's MarketBuffet restaurant featuring international cuisine with show cooking.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - Mike´s CoffeeSpecializing in tea, coffee and pastries, as well as a wide selection of smoothies and milkshakes, ideal for cooling down when the weather gets hot.
- PrivilegeA la carte restaurant located in the Privilege Lounge.
Exclusively for guests who have signed up for Privilege, Exclusive Rooms and Services.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - Red SnapperA la carte restaurant located on the beach with a warm, tropical atmosphere and Caribbean flavours cooked up by our chef.
- Route 66A la carte restaurant specializing in American BBQ food.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - SakuraRestaurant with Teppanyaki grill.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - Sugar CaneA la carte restaurant specialising in Jamaican and Caribbean cuisine.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves.
- ThaliA la carte Indian restaurant.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves.
- Beauty shop/salon†
- Children's play area
- Disco
- Exercise gym†
- Game room†
- Internet services
- Jacuzzi
- Laundry/Valet service†
- Massage services†
- Meeting rooms†
- Beauty shop/salon†
- Children's play area
- Disco
- Exercise gym†
- Game room†
- Internet services
- Jacuzzi
- Laundry/Valet service†
- Massage services†
- Meeting rooms†
- Pool
- Room service - limited hours
- Safe deposit box
- Sauna†
- Spa†
- Water sports†
- Whirlpool†
- Wireless internet connection in public areas
† Fees may apply
- Children's program †-Daisy Children’s Centre
- Diving †
- General †-Lazy river with a gentle current-Water park-Bowling alley-4 conference rooms with natural light-Blue Entertainment – Daily Activities and-Nightly Entertainment- Daisy Waterpark
- Playground †
- Pool2 swimming pools and Giant Whirlpools
- Shopping †
- Teen programs †Teen's Club
- Tennis court †2 tennis courts, multi-sports court
- Motorized Water Sports †
- Non-Motorized Water Sports †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3162 reviews
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Jan 23, 2025Meh...
It was a decent hotel, but the swim up suites are such a waste of money because the pools are in the shade 90% of the day. My biggest complaint would be that the staff were so rude. When ordering drinks from the pool bars, the men working had the worst attitudes and made everyone feel like it was such a burden to take your drink order. But other than those things it was a good hotel.
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Jan 23, 2025Amazing Holiday!
We had an amazing holiday! We booked privallage and it was well worth it, sunbeds by the pool, clean beach towels everyday, waiter service at the pool ( no queuing by the bar) Butler service, Nazwa was our butler and she was brilliant, she booked all our restaurant reservations, gave us recommendations, filled up the Jacuzzi, all via a WhatsApp message and she was always so polite and friendly when we saw her. Not only that but when our flight was delayed, she was at the end of her shift and came back and got someone to sort it for us. The hotel were amazing when our flight was cancelled, sorted ours rooms out and made it less stressful when TUI were useless. Also when my mother was unwell, Nazwa went to check on her, and Mr Higgins phoned to see if she needed anything. The privilege lounge was a great bonus for breakfast, with beautiful views of the beach ( we'd always sit outside), lunch and evening meals were great there too. Every restaurant we ate at the hotel the food was amazing we didn't have a bad meal. Service was brilliant in all the restaurants. I know reviews criticised the wait for food, but your in Jamaica relax and enjoy. Also the criticism about the waiter service is wrong, everyone who served were so friendly, polite, asked questions, made sure are drinks were filled up (without asking) and gave recommendations. I think with the previous bad reviews, just treat people how you want to treated, be polite and tip! Entertainment around the pool was so much fun, water aerobics, quizzes, dancing and foam party ( kids and big kids loved it) the entertainment staff were so friendly, and would come over and chat to us. We loved it so much that we've booked for next new year! Cannot wait!
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Jan 22, 202550th Birthday was ruined!
I booked a 5 day vacation at this resort enticed by the rooftop suite I saw on a youtube video. The first day of check 1/20/2025 , I was guided to the room where I experienced a a filthy room. I was then taken up to my private rooftop balcony where the patio furniture cushions were thrown down, the jacuzzi tub frame was falling apart, the back rest were broken off tub and sun beaten , and the entire perimeter of the patio was filled WEEDS! I contacted the from desk and was moved. After house keeping and manager inspected the room. The second room change was cleaner in appearance however I didn't inspect the rooftop balance or bathroom in the managers. My left the room I went to shower and change for dinner. i encountered piles of prior guest hair on the bathroom floor, shower walls and floor of the shower, mini bar was EMPTY! I went up the rooftop and that balcony was also over grown with weeds , broken frame of jacuzzi tub. Manager sent the cleaning crew to deep clean the room however the jacuzzi was still not repaired!! I voiced my concerns again for now a third time!!! 3rd day I went off the premises and inadvertently hung the " make the room sign" on the Do Not Disturb" side they explain the cant enter the room although I verbally/text message gave the permission to do so. 4th days day manager sent house keeping to clean the room however the jacuzzi tub was still NOT repaired, the weeds were not removed. housekeeping came back and removed the weeds but the tub was still damaged!! I went to dinner I placed a DND on my door but someone entered and attempted to repair the tub, i notice water now leaking from the balance above into the room. I am still the leaking room and told that although a few rooms are unoccupied there have not been cleaned. I was offered a standard room which is an extreme involuntary damage for what I was expected to have!! thus far all I've been compensate with was a 25 minute massage. The second day I should have been automatically upgrade to the next level of suites. The managing stuff not equipped and do not possess the tenacity to rectify issue of this nature. I have 1 remaining night and NOW they are concerning an upgrade if it's available!?!? Don't stay at this hotel !!!!!
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Jan 20, 2025
Nowhere near five star, will not be returning
Currently staying at this hotel. It has potential but nowhere near 5 star, more like 3+. Main restaurant is haphazard, no knives to cut bread (other than table knife), nobody available to carve meat at show station and joint not replaced once it runs out, portions exceptionally small (see photo). Restaurant staff work hard but resort is not well managed. Rooms and pool good but rooms starting to look tired. Beach is a bonus. Limited areas to sit in evening unless you want to sit on park bench. Bar staff very hit and miss, do not listen ie whether or not you want ice, next to be served, tips take priority and no real customer care. We are well travelled and this resort is not five star and definitely does not have the Jamaica vibe, sadly we will not be returning.
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Jan 19, 2025
Pretty, quiet, clean and comfortable
A beautiful and quiet resort. The food was ok, best in the Italian restaurant. There were more than enough chairs around pools and beach. Small beach, but functional. Staff was very attentive. Had a tv problem and they fixed it within hours… AC works very well so you may want to ask for a blanket. The place was quiet, but that has to more to the guests. I’d go back
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.General Information:Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.Privilege Room Services remain the same at 24hrs complimentary.
Hotel Spring Break Policy:This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:A price may display when children stay free, if your vacation includes transfer to your hotel. - Pet Policy : Pets Not Allowed
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