Experience all the action of Cancun at a great value at the recently renovated Occidental Tucancún hotel! As part of their revamp project, this hotel features a renovated lobby and lobby bar, four remodeled restaurants, updated guestrooms and more. The new fitness center includes Life Fitness equipment and the updated club for children activities.
Featuring a bigger and better than ever beach area with palm palapas overlooking the Caribbean, this resort resides in a central location of Cancun's world-famous hotel zone. Only 25 minutes from the Cancun International Airport and five minutes on foot from the shopping center La Isla, Occidental Tucancún is the perfect spot for active families looking for an entertaining, affordable vacation or couples looking for a hotel close to the legendary nightlife that Cancun has to offer.
Check into one of over 300 well-appointed rooms, decorated with a Mexican touch and featuring incredible views of the turquoise waters of the Mexican Caribbean and the Nichupte Lagoon.
You will always be satisfied with the variety of cuisine in the four themed restaurants. During the day, swim up to the pool bar for unlimited domestic drinks. You can lounge by one of three fantastic swimming pools, join in the daily program of fun activities or try your hand at watersports. It's all included! This laid-back hotel offers an unparalleled all-inclusive value in the heart of Cancun.
LocationCancun - Beach
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8272 reviews
I would suggest nobody stay at this hotel, they charge $12 a day for internet, the hotel caught on fire and none of the fire alarms worked. They did not knock on anybody's door to warn them, they sent you back to a smoke filled stinky room. They did not offer any kind of assistance. Do not book any trips from the company inside the hotel they are rude, and do not tell you everything you need to buy upfront. They also left 3 women in Playa del Carmen because they were 15 min late to the bus. They lied about the incident to protect themselves.
THE BEST STAY IN CANCUN
1st time staying in an all inclusive in CANCUN and i dont think i can go back any other way. We got the Premium Level room and it was the best decision ever! We were LITERALLY treated like Royalty !! The Premium Level rooms offered a separate check in, a lounge with open bar unlimited drinks, we got to make dinner reservations at all the la carte restaurants anytime of day , free room service and PREMIUM liquor at the bars. EVERY MORNING DALIDA made us feel like we were special guests by saving our tables in the buffet restaurant and treating us like FAMILY!! mi amigo de por vida!! Give DALIDA a raise seriously that woman works so hard! The WHOLE STAFF was excellent to us .. treated SOOO GOOD. ASIDE FROM MI AMIGA DALIDA, Nancy, Diana, Iulalia, & Guillermo from Restauruant Claraboya made our stay EXTREMELY EXCELLENT!! I cannot wait to come back!
Great hotel for family fun!
I’m giving 5 stars because everyone there was so friendly and made the stay enjoyable. It rained a lot while we were there but still was able to have a great time. Marco Mayo was the best host for the rainy day games and we had a blast with him and jair at the dance class and pool games!! Antonio mex was by far the greatest bar tender I’ve ever had I looked for him each time I needed a drink. Super family oriented hotel so if you’re on a family vacation it’s perfect
My first visit to the beautiful place . Staff very nice. Good food. Nice installations and the view beautiful.. marcos at the pool was very helpful and nice. Everything was good except for theaccident it happens on the 6th floor but thanks got everyone was good and safe.. thank you! I will be back one day
We will definitely be back. Excellent service, especially from Luis Marquez, the server at the pool bar. He was always very attentive!!!The cleaning crew was excellent as well. They kept our room stocked up.