Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

Experience all the action of Cancun at a great value at the recently renovated Occidental Tucancœn hotel! As part of their revamp project, this hotel features a renovated lobby and lobby bar, four remodeled restaurants, updated guestrooms and more. The new fitness center includes Life Fitness equipment and the updated club for children activities.

Featuring a bigger and better than ever beach area with palm palapas overlooking the Caribbean, this resort resides in a central location of Cancun's world-famous hotel zone. Only 25 minutes from the Cancun International Airport and five minutes on foot from the shopping center La Isla, Occidental Tucancœn is the perfect spot for active families looking for an entertaining, affordable vacation or couples looking for a hotel close to the legendary nightlife that Cancun has to offer.

Check into one of over 300 well-appointed rooms, decorated with a Mexican touch and featuring incredible views of the turquoise waters of the Mexican Caribbean and the Nichupte Lagoon.

You will always be satisfied with the variety of cuisine in the four themed restaurants. During the day, swim up to the pool bar for unlimited domestic drinks. You can lounge by one of three fantastic swimming pools, join in the daily program of fun activities or try your hand at watersports. It's all included! This laid-back hotel offers an unparalleled all-inclusive value in the heart of Cancun.


Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1989
Last Renovation: 2015
Accessible rooms: 4
Floors: 8
Total rooms: 339


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $24.18 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Current Renovations: Description: Important Notes:
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 7847 reviews
  • 3.0 star tripadvisor rating

    We loved the ocean view room. People are very nice and helpful. Too bad that the swimming pool closes at 8 pm. I think 10 pm would be better. One of the elevator was not working and there are only two!

    Aug 13, 2019
  • 5.0 star tripadvisor rating
    Always great service!

    We have come to this hotel several times now and always enjoy our stay at Occidental Tucancun. The beach is always beautiful and well taken care of. They offer great service, beautiful rooms and amenities. We love the pool and beach services offered and have become friends with the staff since they all have such warm hearts. One individual from the staff that always goes above and beyond to serve us with a bright smile on his face is Luis Alcudia. We will even make sure we are seated in an area he is helping with so we get to chat with him and receive such excellent service. Make sure you look for Luis when coming here by the pool as he is always a big help!

    Aug 13, 2019
  • 4.0 star tripadvisor rating
    My stay at Occidental Tucancun was GREAT!

    The location of this hotel is great. The staff makes you feel welcome. It has a great service. Overall the food was good. I have a picky eater and he was always able to find something to eat. The snack bar is available all day, so if you get hungry you will always have something to munch on until the restaurants are open. The Ocean View from my room was a plus for me.

    Aug 13, 2019
  • 3.0 star tripadvisor rating
    Birthday vacation

    Excellent location, opposite shopping mall. Due to time of the year lots of seaweeds but was being constantly cleaned. Warm and friendly staff who ensured all our needs were met. Rooms and bathrooms very clean but a bit dated

    Aug 11, 2019
  • 4.0 star tripadvisor rating

    Location: I rate the location a 5. It’s directly behind the mall and on the beach. Perfect views. Around 11pm (i believe)there were fireworks from somewhere that we could see from our room. The dollar bus(about 18 pesos) is easy to catch a very close to the hotel. The bus runs all night. Beware some of the drivers speak no English. Food: the food was bland for the most part. But add salt and pepper and it’s edible. Breakfast they make omelettes to order which was nice. They have boxed cereals as well. They had different “themes” for dinner each night. The Italian restaurant makes the pasta dishes to order. I ate fish, fries, broccoli, rice, chicken, fajitas. The fruit was good. The best food were the fajitas from the Mexican restaurant which u have to make reservations. Drinks: not top shelf liquor. The best mixed drink were regular margaritas. If you want to take full advantages of your “unlimited” drinks just ask for shots. They can’t start serving drinks until noon - so no mimosas for breakfast. WiFi: they give you 30 mins of free WiFi. But you have to pay for it if you want to have it after that. But i wouldn’t suggest buying it bc I did for one day and it never worked and no one knew how to help me. I’d suggest using your hotspot (if applicable) Rooms: our room was on the 3rd floor. Partial view of some water but mostly the back of the mall and the basketball/tennis court. The balcony was a wrap around balcony so that was nice. They also have a drying rack on the balcony. I believe the lights are on a timer bc as we sat outside one night they automatically shut off. So, not wanting to sit in complete darkness we went back in the room. The tv has some English channels. The mini fridge in the room was restocked everyday with water, soda(Pepsi), Coronas, and nuts/chocolate. Bathroom was decent the shower was a nice size. Entertainment: they have some entertainment at night nothing much. Nothing that involves the hotel guests which i wish they had. Everything is a fee. If you lose your bracelet it’s $100, if you lose the room key they charge $50 or $100, and if you lose your towel card (looks like a key card u give to get a towel and when u return the towel u get the card back) it’s $25.

    Aug 10, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519