Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

Experience all the action of Cancun at a great value at the recently renovated Occidental Tucancún hotel! As part of their revamp project, this hotel features a renovated lobby and lobby bar, four remodeled restaurants, updated guestrooms and more. The new fitness center includes Life Fitness equipment and the updated club for children activities. 

Featuring a bigger and better than ever beach area with palm palapas overlooking the Caribbean, this resort resides in a central location of Cancun's world-famous hotel zone. Only 25 minutes from the Cancun International Airport and five minutes on foot from the shopping center La Isla, Occidental Tucancún  is the perfect spot for active families looking for an entertaining, affordable vacation or couples looking for a hotel close to the legendary nightlife that Cancun has to offer. 

Check into one of over 300 well-appointed rooms, decorated with a Mexican touch and featuring incredible views of the turquoise waters of the Mexican Caribbean and the Nichupte Lagoon.

You will always be satisfied with the variety of cuisine in the four themed restaurants. During the day, swim up to the pool bar for unlimited domestic drinks. You can lounge by one of three fantastic swimming pools, join in the daily program of fun activities or try your hand at watersports. It's all included! This laid-back hotel offers an unparalleled all-inclusive value in the heart of Cancun.


Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1989
Last Renovation: 2015
Accessible rooms: 4
Floors: 8
Total rooms: 339


Hotel Details

Onsite Dining

Show More


Show More


Show More

Hotel Advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $24.18 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Current Renovations: Description: Important Notes:
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 8272 reviews
  • 1.0 star tripadvisor rating
    Never Again

    I would suggest nobody stay at this hotel, they charge $12 a day for internet, the hotel caught on fire and none of the fire alarms worked. They did not knock on anybody's door to warn them, they sent you back to a smoke filled stinky room. They did not offer any kind of assistance. Do not book any trips from the company inside the hotel they are rude, and do not tell you everything you need to buy upfront. They also left 3 women in Playa del Carmen because they were 15 min late to the bus. They lied about the incident to protect themselves.

    Nov 14, 2019
  • 5.0 star tripadvisor rating

    1st time staying in an all inclusive in CANCUN and i dont think i can go back any other way. We got the Premium Level room and it was the best decision ever! We were LITERALLY treated like Royalty !! The Premium Level rooms offered a separate check in, a lounge with open bar unlimited drinks, we got to make dinner reservations at all the la carte restaurants anytime of day , free room service and PREMIUM liquor at the bars. EVERY MORNING DALIDA made us feel like we were special guests by saving our tables in the buffet restaurant and treating us like FAMILY!! mi amigo de por vida!! Give DALIDA a raise seriously that woman works so hard! The WHOLE STAFF was excellent to us .. treated SOOO GOOD. ASIDE FROM MI AMIGA DALIDA, Nancy, Diana, Iulalia, & Guillermo from Restauruant Claraboya made our stay EXTREMELY EXCELLENT!! I cannot wait to come back!

    Nov 14, 2019
  • 5.0 star tripadvisor rating
    Great hotel for family fun!

    I’m giving 5 stars because everyone there was so friendly and made the stay enjoyable. It rained a lot while we were there but still was able to have a great time. Marco Mayo was the best host for the rainy day games and we had a blast with him and jair at the dance class and pool games!! Antonio mex was by far the greatest bar tender I’ve ever had I looked for him each time I needed a drink. Super family oriented hotel so if you’re on a family vacation it’s perfect

    Nov 13, 2019
  • 5.0 star tripadvisor rating
    Love cancun

    My first visit to the beautiful place . Staff very nice. Good food. Nice installations and the view beautiful.. marcos at the pool was very helpful and nice. Everything was good except for theaccident it happens on the 6th floor but thanks got everyone was good and safe.. thank you! I will be back one day

    Nov 13, 2019
  • 5.0 star tripadvisor rating

    We will definitely be back. Excellent service, especially from Luis Marquez, the server at the pool bar. He was always very attentive!!!The cleaning crew was excellent as well. They kept our room stocked up.

    Nov 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319