Hotel Overview

2019 Resort Added Values!
Extra Value: Includes up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions apply).
Honeymoon: Receive the Sweet Love Honeymoon Package complimentary when booking the minimum required room category for a minimum of 7 nights.

Occidental Papagayo is an all-inclusive, adults-only (18+) resort in Guanacaste, ideal for those seeking rest and relaxation. The resort is situated on a hillside offering spectacular views of the sea. You'll unwind in unmatched seclusion, surrounded by the wild, natural beauty characteristic of Costa Rica's northern Pacific coast.

For a fun-filled afternoon, enjoy a variety of events in the daily activities program, or lounge by the two pools. Try non-motorized watersports, including snorkeling and kayaking, and work out in the fitness room. The evenings are full of surprises, with shows, live music, bars, and a disco to spice-up your night.

The four restaurants at the Occidental Papagayo offer-up the best cuisine from Costa Rica and around the world.

For the ultimate in luxury and service, upgrade to the Royal Club, which offers exclusive amenities, private areas, and concierge service.

Property Information

Year Built: 1995
Last Renovation: 2007
Accessible rooms: 2
All rooms non-smoking: 169
Floors: 1
Total rooms: 169


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory *Important Information for Our Guest* As of April 2012, the destination of Costa Rica has gone non-smoking in all public buildings and areas. All hotel rooms are also non-smoking.
Advisory *Important Note* Costa Rica will impose some restrictions for Holy Week. Alcohol is not permitted to be sold or consumed. This ban on alcohol starts the Thursday prior to Easter and runs through Easter Sunday. A few hotels purchase special permits to serve alcohol, but generally it is not available. In addition, most restaurants, shops, and bars will be closed for the same time period. Restaurants in the hotels will be operating. The City Tour will not be operating.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 4807 reviews
  • 3.0 star tripadvisor rating
    Would recommend another place

    Everything looks great. Once you are checked in, things start to decline. The location of the room on the base floor of building was scary and dark during the daytime. No elevator and very little assistance with luggage to the room and absolutely none when checking out. 1st day no hot water in shower. Everyday after the shower would not drain and somehow flooded the entire room. The bathroom, through the bedroom, to the back patio had water after a shower. Everyday after I would have to turn shower on and off to keep from flooding. Maintenance only plunged drain and housekeeping swept water from room. No apologies, no room change, and hard to get daily towels. Mosquitos and biting bugs in the room were horrible. Take not only bug repellant but bug spray to kill. I bought a bug repellant plug-in during trip to Coco Beach for the room that helped me to survive. Deet was not enough. The grounds were beautiful but be careful there are skunks. Short walk to private beach and short ride to Coco Beach for shopping. The food was good and service at the buffet was nice. Coffee was excellent. First time to Costa Rica. My only issues during the trip were all related to this resort.

    Nov 12, 2019
  • 5.0 star tripadvisor rating
    AWESOME VACATION! 11/2-11/9 👍👍👍👍

    This is not the place to go to party all night (but we weren't looking for that) it was the PERFECT place to go relax & take in the beauty of Costa Rica you can do as much or as little as you want. The hotel & grounds were well kept they were always cleaning & improving on things like a new wifi antenna going up to improve on complaints about wifi reception but that was not an issue I was on vacation & not looking to be on my cell phone all day. The rooms, pool everything was clean & neat. Everything is spread out & there is some walking which is nice because you don't feel crowded & who can't use a little exercise after eating all the great food & desserts they do have transportation if you do not want to walk. There was Some small problems with communication but what foreign country is there no problems if you do not speak the language?? the staff was very accommodating and did everything possible to correct any problems no matter how small they even made a special meal one night @ the Buffett when there was nothing my partner really liked and they always made you feel welcome and always had a smile when greeting you. The food was excellent at the buffet plenty of choices and both al a carte restaurants were very good, The Italian food was as good as anyplace I have been in Boston's Italian North End neighborhood. I would definitely recommend this place to anyone looking to get away for a stress free vacation.

    Nov 11, 2019
  • 5.0 star tripadvisor rating

    The staff was amazing , people are so friendly and helpful. The rooms were always Clean, good food on the buffet And restaurants(donuts are to die for), lots of activities to do from relaxing to adventure, plenty of opportunities to see the wildlife that is around the resort to. We stayed for a week and absolutely loved every minute of it.

    Nov 10, 2019
  • 2.0 star tripadvisor rating
    Hotel is sub-par at best

    The resort grounds were beautiful and well kept; however, everything was quite spread out so for those with mobility issues, it may be a challenge getting around or having to depend on their hotel transport vehicles to move around. WiFi connection was absolutely terrible and only available in select areas. Not free, unless you book with sunwing. The food was good, though selection was scarce. There were only a choice of two restaurants to choose from, but they were only available on alternating days. In addition, you could only dine a la carte every three days meaning, a guest would likely only dine in each restaurant once in a full week’s stay so you are left eating at buffet most nights. On the day we were returning home, we were supposed to be informed by the hotel our shuttle pick up was rescheduled and delayed 4 hours, but the hotel did not communicate this with us so we were checked out of our room and left in the front waiting area for that entire time. They did not have great reception staff at all. Both check in and out were a bit of a nightmare.

    Nov 09, 2019
  • 4.0 star tripadvisor rating
    40th bday

    The Occidental is in the hills and the beach is walking distance. Lots of stairs but well worth it. The rooms are nice we stayed in one of the premier rooms. It was a spectacular view! The beach was lovely. We did a combo tour with Hugo on the beach. It was 30$ cheaper a person vs booking at the front desk! Same company I guess bc they where the actual company on the beach they could discount.There is one main buffet, two restaurants that required reservations and a snack bar. Two pools one with a swim up bar and close to the beach. This resort is amazingly beautiful and low key. Some resorts pack a big entertainment factor this didn't. Think low key guitar player in the veranda vs Michael Jackson impersonator. Overall beautiful and just what me and my husband needed. Wfi awful and only available in room or right by the lobby desks.

    Nov 08, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319