Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply). 

Apple Vacations Exceptional Values - valid now through 2020!

Receive an additional $200 in resort discounts per stay, in-room bottle of rum, tequila, or wine for Premium Level or Royal Level accommodations, personalized welcome letter on behalf of the GM, an exclusive cocktail party with the GM once per week, a rum or tequila tasting night once per week, and a room closest to the beach. Based on availability. 

The family-friendly Occidental Cozumel Resort is located on the beautiful island of Cozumel and overlooks the Caribbean Sea on San Francisco Beach. Cozumel International Airport sits only 15 miles away, and the resort is only a 45-minute ferry ride from Playa del Carmen. Nearby Palancar Reef is considered one of the top five diving destinations in the world. Guests staying at Occidental Cozumel resort also enjoy one of the best beaches the island has to offer. Children will have a great time, too, with fun, games, and supervised activities at the Kids' Club (ages 4-12).

At the Occidental Cozumel, the all-inclusive plan offers unlimited meals and drinks at any of the five restaurants and five bars. Guests can enjoy delicious, diverse cuisine in pleasant atmospheres meant for making memories.

Guests staying in a Superior Premium Level room can take advantage of private check-in with complimentary internet, luxurious in-room amenities, daily restocked minibar, exclusive access to the Santa Rosa Lounge with continental breakfast, snacks, and self-service bar, preferred room location, and distinctive bracelet!


Cancun International Airport (CUN) : 60 miles
Cozumel International Airport (CZM) : 15 miles

Property Information

Year Built: 2002
Last Renovation: 2016
Accessible rooms: 3
Floors: 3
Total rooms: 247


Hotel Details


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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - 
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 6683 reviews
  • 5.0 star tripadvisor rating

    We just came back from an outstanding time at this property. We were in the Royal level and would recommend it highly. The service was outstanding and the food was very good overall. Disappointed with the on-site Mexican restaurant and the seafood restaurant. Great value. We loved Occidental Cozumel so much that we plan to return in a few months for our next vacation. Caution: Do not use the Pro Dive Service located on the property, poor poor poor. Use an outside service like Scuba Life or others. Pro-Dive cancellation policies are too strict and prohibitive.

    Jan 16, 2020
  • 4.0 star tripadvisor rating
    Loved it!

    Extremely clean. Relaxing, lots of vegetation and you felt you were not in a chain hotel. Food was average. If you go hungry, that is your fault. Could use more deck chairs. I would go back again without hesitation. Felt safe. Staff was very good. Walls of the units very thin, can hear what is going on outside. Even though there are no elevators, being on the top floor I preferred, no one on top of you.

    Jan 16, 2020
  • 3.0 star tripadvisor rating
    Pros and Cons

    This review can be taken with a grain of salt; I am not a frequent Cozumel visitor so I have no baseline outside of the other all inclusive hotels I've visited in Cancun. I was most surprised by the lack of free wifi at the all inclusive price. It is a great location with a very nice beach set up. The staff was welcoming and friendly, probably the best aspect of the hotel. We were a bit disappointed in the overall facilities as there was no outdoor hot tub (indoor and you had to schedule a time to visit it) and our mini fridge was broken the duration of our stay and never addressed. I've stayed at a nicer 3 star hotel in Cancun for less money. Overall the negatives were small and we still had a good time.

    Jan 16, 2020
  • 3.0 star tripadvisor rating
    Middle of the road trip

    Overall a good experience for our first trip to Cozumel. Positives: Nice beach compared to others we had seen on the island Activity staff around the beach and pool during the day were great. They were always looking to get people involved and offered many different options (water sports/towel art/ bartending classes). Jesus did a great job of keeping the kids on the resort busy with activities also. Rooms were adequate for the price. Nothing special but our room was always cleaned and restocked when we returned each evening. Staff - The majority of the staff were very friendly and always greeted you with a hello. There were a few that were lacking those skills but most of them went out of their way to make you happy. Close to downtown. Usually we do not venture too far off the resort we stay in but we did this trip and were not disappointed. Plenty of shops/bars and places to eat downtown and just a short taxi trip to get there. Negatives: Check in process - Took about an hour to get us checked in as it seemed like everyone got there at the same time. Wouldn't be much of an issue if the lobby had some room to sit and wait but you really do just stand in a line.... Food - It was rough. Breakfast buffet was good but the same each morning. For lunch you had 1 option with wait times to get seated. Same food everyday and it was burgers/hot dogs/pizza type food. Dinner is what really got me. We ate at the buffet on night #1 as we were told we could only eat a la cart 2 nights while we were there. Pasta was bland but ok and what they called pork chops seemed like the left over ham from breakfast. We decided to eat off property for the next 2 nights (Alberto's and the No Name Bar were both excellent). Both a la cart places were ok but nothing special. WiFi - Paid for wifi during our stay so we could check in back home with the kids and keep up with business activity if needed. Service was unreliable and you can only register 2 devices per day. Just a heads up to anyone who still likes to stay connected when travelling. Overall we had a great time as we usually just enjoy our time at the pool/beach everyday and we met some great people that were also staying at the resort. We'll definitely visit Cozumel again but not sure if we would choose to stay in this location again.

    Jan 16, 2020
  • 4.0 star tripadvisor rating

    We stayed five nights at Occidental on Coz and had a great time. The resort cleanliness was nearly perfection and every staff member was extremely friendly. We were attending a wedding onsite and it appears the planners did a very nice job with the wedding party. Food was OK/good but I realize its difficult to cook for the masses. Our wedding reception dinner was outstanding however. The grounds were manicured and clean. Pools were nice but crowded. The beach was comfortable but crowded as well. Easy check in and out. We had an issue with our toilet and phone but once reported, they were fixed immediately. I highly recommend! Hope to be back! One note...take water shoes if you plan on wading into the ocean. There is lots of coral and sea shell debris in the surf. All in all a great trip.

    Jan 16, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319