Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

Let the fun begin at the Occidental Costa Cancún, a beautiful resort built in Mediterranean-style, strategically located in the heart of Cancun's famous hotel zone. Just a 20-minute drive from the Cancun airport and a short distance from shopping, golf, and Cancun's legendary nightlife, the all-inclusive Occidental Costa Cancún resort stands out for its quality and value. 

Featuring 358 well-appointed rooms and junior suites, decorated in peaceful, modern Mediterranean style, the Occidental Costa Cancún provides you with everything you need to fully enjoy Cancun's sun and sea on your vacation. With four unique restaurants, several bars and a lounge, you can enjoy unlimited snacks and drinks 24-hours a day. 

Lounge by the oversized swimming pool, work up a sweat at the fully equipped fitness center, and stop by the aquatic activities center to test your skill at watersports, or drop the kids at the supervised kids' club and have a massage at the spa.

When the sun sets, join in the fun at one of the many theme parties at the hotel or head out to Cancun's famous nightlife, just steps away.


Cancun - Beach
Cancun, Mexico (CUN) : 14 miles

Property Information

Year Built: 1993
Last Renovation: 2016
Accessible rooms: 4
Floors: 7
Total rooms: 358


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 8943 reviews
  • 4.0 star tripadvisor rating
    Great Stay

    Occidental is a great hotel. The staff is very kind and friendly! The day and night entertainment is so much fun. I genuinely like this place and would come back for another on a budget trip you really do get your moneys worth.

    Nov 12, 2019
  • 1.0 star tripadvisor rating
    Run. Don't walk

    I checked in to the Occidental Costa Cancun about 2 hours ago and it has been one huge debacle after the next. I paid for an Ocean Front suite and the room overlooks the pool from where currently at 156am local time, I can still hear drunk college kids in my 4th floor room. I spoke with reception, reminding them with proof of my reservation that I booked an Ocean Front and they told me that because the ocean is within eye sight this is considered an Ocean Front view. Strike One. Because we arrived so late we were anxious to grab a drink and get some snacks. However, that's pretty difficult to do when the only elevator you can find is broken-it remained on the first floor and we could not get downstairs. After 25 minutes I called the front desk and they told me that they would send someone up to check the elevator. In the interim, the bar closed. When we did get downstairs we found tomatoes and crushed coffee cups strewn around the lobby. We found our way to the snack bar where the trays were all empty. Came back to the room to find that our WiFi also did not work, and that room service was $5/plate (at what is supposed to be an all inclusive). Been here for 2 hours and it is already two hours too many. Plan on trying to get a room elsewhere first thing in the morning.

    Nov 11, 2019
  • 3.0 star tripadvisor rating
    Nice Resort

    We only stayed here for one night. Our room was tiny, but clean & the a/c worked great. The grounds & pool are pretty. Small beach area. Water isn't very clear. The food was very average. Service was very good. One night was fine, glad that was all we stayed.

    Nov 09, 2019
  • 5.0 star tripadvisor rating
    Awesome 3 days!

    Service was excellent, what makes me want to go back to a hotel it's always the service and Occidental Costa Cancun did not dissapoint, the staff at the buffet restaurant knew our likes and even room number by the second day, I loved that! the food was delicious specially at Mexico Lindo restaurant our Dinner was memorable thanks to Antonio Urbano, Ada Balan made us feel so at home, my mom loved her! Can't wait to go back! Viva México! 😊

    Nov 09, 2019
  • 3.0 star tripadvisor rating
    Improvement needed with communication

    Hidden charges only when you get there they appear . No mony is givengiven back in US $ only their money. If your flight is cancelled and you inform the hotel you lost your payment and the day. Bestspa

    Nov 08, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319