Let the fun begin at the Occidental Costa Cancún, a beautiful resort built in Mediterranean-style, strategically located in the heart of Cancun's famous hotel zone. Just a 20-minute drive from the Cancun airport and a short distance from shopping, golf, and Cancun's legendary nightlife, the all-inclusive Occidental Costa Cancún resort stands out for its quality and value.
Featuring 358 well-appointed rooms and junior suites, decorated in peaceful, modern Mediterranean style, the Occidental Costa Cancún provides you with everything you need to fully enjoy Cancun's sun and sea on your vacation. With four unique restaurants, several bars and a lounge, you can enjoy unlimited snacks and drinks 24-hours a day.
Lounge by the oversized swimming pool, work up a sweat at the fully equipped fitness center, and stop by the aquatic activities center to test your skill at watersports, or drop the kids at the supervised kids' club and have a massage at the spa.
When the sun sets, join in the fun at one of the many theme parties at the hotel or head out to Cancun's famous nightlife, just steps away.
LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8943 reviews
Occidental is a great hotel. The staff is very kind and friendly! The day and night entertainment is so much fun. I genuinely like this place and would come back for another on a budget trip you really do get your moneys worth.
Run. Don't walk
I checked in to the Occidental Costa Cancun about 2 hours ago and it has been one huge debacle after the next. I paid for an Ocean Front suite and the room overlooks the pool from where currently at 156am local time, I can still hear drunk college kids in my 4th floor room. I spoke with reception, reminding them with proof of my reservation that I booked an Ocean Front and they told me that because the ocean is within eye sight this is considered an Ocean Front view. Strike One. Because we arrived so late we were anxious to grab a drink and get some snacks. However, that's pretty difficult to do when the only elevator you can find is broken-it remained on the first floor and we could not get downstairs. After 25 minutes I called the front desk and they told me that they would send someone up to check the elevator. In the interim, the bar closed. When we did get downstairs we found tomatoes and crushed coffee cups strewn around the lobby. We found our way to the snack bar where the trays were all empty. Came back to the room to find that our WiFi also did not work, and that room service was $5/plate (at what is supposed to be an all inclusive). Been here for 2 hours and it is already two hours too many. Plan on trying to get a room elsewhere first thing in the morning.
We only stayed here for one night. Our room was tiny, but clean & the a/c worked great. The grounds & pool are pretty. Small beach area. Water isn't very clear. The food was very average. Service was very good. One night was fine, glad that was all we stayed.
Awesome 3 days!
Service was excellent, what makes me want to go back to a hotel it's always the service and Occidental Costa Cancun did not dissapoint, the staff at the buffet restaurant knew our likes and even room number by the second day, I loved that! the food was delicious specially at Mexico Lindo restaurant our Dinner was memorable thanks to Antonio Urbano, Ada Balan made us feel so at home, my mom loved her! Can't wait to go back! Viva México! 😊
Improvement needed with communication
Hidden charges only when you get there they appear . No mony is givengiven back in US $ only their money. If your flight is cancelled and you inform the hotel you lost your payment and the day. Bestspa