Hotel Overview

2019 Exceptional Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

Let the fun begin at the Occidental Costa Cancun, a beautiful resort built in Mediterranean-style, strategically located in the heart of Cancun's famous hotel zone. Just a 20-minute drive from the Cancun airport and a short distance from shopping, golf, and Cancun's legendary nightlife, the all-inclusive Occidental Costa Cancun resort stands out for its quality and value.

Featuring 358 well-appointed rooms and junior suites, decorated in peaceful, modern Mediterranean style, the Occidental Costa Cancun provides you with everything you need to fully enjoy Cancun's sun and sea on your vacation. With four unique restaurants, several bars and a lounge, you can enjoy unlimited snacks and drinks 24-hours a day.

Lounge by the oversized swimming pool, work up a sweat at the fully equipped fitness center, and stop by the aquatic activities center to test your skill at watersports, or drop the kids at the supervised kids' club and have a massage at the spa.

When the sun sets, join in the fun at one of the many theme parties at the hotel or head out to Cancun's famous nightlife, just steps away.


Cancun - Beach
Cancun, Mexico (CUN) : 14 miles

Property Information

Year Built: 1993
Last Renovation: 2016
Accessible rooms: 4
Floors: 7
Total rooms: 358


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 8284 reviews
  • 5.0 star tripadvisor rating
    Great time

    We had a great time during our stay in Cancun. Out concierge Eliuth Cruz Arias was very attentive with us at all times. One of my friends is disabled and he helped accommodate us at all times. Aside from Expedia not giving us the rooms that we had to get which was very un pleasant, everything else was extraordinary. From food activities and accommodations. Thanks a lot to our concierge for helping us jut worrying on having fun and him on everything else.

    Jun 01, 2019
  • 1.0 star tripadvisor rating
    Terrible Hotel

    Never Again. Staff is nasty and rude. Bed sheets and pillows smells like mildew. They water down the drinks. This hotel is terrible. The only nice people there are the ones that work on the BUFFET RESTAURANT. The hotel charge the guest $10 to clean up the seaweed on the beach. That is the hotels bill to pay, especially if we are already spending a arm and a leg to stay there.

    May 30, 2019
  • 4.0 star tripadvisor rating
    Good But Not Great

    I stayed at the Occidental from 5-21-19 - 5-25-19 all of the staff I encountered were nice and friendly the drinks were good the snack bar was ok there is definitely room for improvement there the things I didn’t like were that the bell boy didn’t take your bags after when you got out of the transportation vehicle also after you check in your approached by someone asking you if you would like a tour around the grounds to see were everything is at but they don’t show you anything their just trying to get you to visit a sister resort of the Occidental as far as the restaurants I went to the Mexican and the Seafood restaurants both were good they also have an Italian restaurant but we didn’t try that one the entertainment at night was good overall I think a four star rating is fair from my prospective.

    May 29, 2019
  • 5.0 star tripadvisor rating

    This was one of the best trips I ever taken! The staff was so helpful an friendly. The food was top notch! The activities kept is as busy as we wanted. The pool an beach was a dream! I will definitely come back! Brandon was the best!

    May 29, 2019
  • 2.0 star tripadvisor rating
    Rude management

    When making our reservation we called multiple times and were told they do not speak English or hung up on, when checking in we were told Xcaret offer had to be claimed at time of reservation when they would not speak to us. We are member and get in-house credit, while checking out Julian (mgr) told us we didn't have proper form for this, We asked for a copy of the receipt when checking out and Julian told us he didn't have time ever thought there wasn't anyone else at the counter,

    May 28, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819