Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating18463 reviews
Amazing Minus Boujie “Royal Level” Time Share Push
We enjoyed our stay. The food was amazing. Mexican food options with real hot sauce along with the other typical all-inclusive Italian, Asian, Steak, and Buffet options. The drinks were also great. They could make whatever I asked for and were very nice. The room was great. My husband loved the cold AC. Our water was warm not hot in the afternoon-evenings. Our room was always cleaned, toiletries replenished, and fridge filled with drinks. The beach was less than we expected. I thought we’d be able to walk along the beach/rocks, but that was not an option. You pretty much can hang at the beach with families and kids or go to the adult area which had a pretty view but what looked like a rather stagnant ocean water pool. The shows were great. They involve the audience and performances were progressional. The animals were fun!! We loved the Macaws in the lobby, Monkeys swinging from trees and climbing the buildings, the iguanas sunbathing, and swimming with the fish. The staff was great. The only thing we didn’t like and will also be keeping us from returning is the constant and annoying push for wasting your time going on a tour for the “Royal Level” time share. It was ridiculous. If you just make it clear you aren’t interested and walk off you’ll be ok, but you’ll have to do it several times a day with various staff members.
My husband and I, along with my daughter, her husband, and their two daughters, stayed at the Occidental at Xcaret early December 2019. It's truly a beautiful property teaming with wildlife, including monkeys! My daughter and family loved their room. They had a one-bedroom apartment. We were all in the First Club area. When we got to our room, we found it had two full-sized beds, which was unacceptable to my husband and I. We complained but was told there was nothing they could do to get us a king bed as we had requested in our reservation. We spent two nights in that room until they could get us a room with a king bed. The rooms are clean and very nice, but the king bed in our second room was very firm and uncomfortable. We loved the balcony, though, and loved when the monkeys would come by. The food, whether buffet or a specialty restaurant, was just average. We found we liked the buffet by the lagoon the most. We never spent a day down by the lagoon, though, as you had to get up early to get a lounge chair. They were typically full. There was plenty of space on the beach area to put more lounge chairs, and since they were full every day, I don't know why the resort doesn't have more of them. We did like the adults only area, where there was always lounge chairs available, and right adjacent there is a great snorkeling area. Since we had our granddaughters, we couldn't always hang out in the adult area, so we spent most of our time by the pools, which are nice, but there are more lounge chairs in the shade than in the sun. Don't expect to lay around the beach or pools and be served, though. There are very few cocktail servers, and they do not offer food unless you actually walk into a restaurant to eat. The resort itself is truly beautiful, and there are even Mayan ruins right on site. Xcaret park is right next door, and it's great to be able to get on a boat at our resort and float right up to Xcaret. All in all, with the resort's location and beauty and the economical price we paid for a week there, it was worth it, and I would recommend it to others.
Stayed 2 weeks
Need more signs to different locations. Very large walking areas . They do have trolley pick up . Lagoon is gorgeous and a little cool with fish swimming beside you. They do not bite! Bring some bread ,they will follow you. They need wooden arrows pointing to beach. So many people got lost looking at their map.Drinks are plentiful and there is entertainment every night. One thing I did not care for is they invite you to talk about your stay. Really trying to sell you timeshare. Mind you , their rate is good here and you need to negotiate. Everyone had a different deal.It rained the first 5 days but always dryed up for part of day. We had an umbrella each night. Yes I would go again. Need to tip to get awesome service.
We enjoyed our trip to Occidental immensely. The proximity to Xcaret was wonderful, simply a short walking distance. We loved going back and forth as we pleased during the length of our stay. The staff was very friendly and helpful in all areas, from cleaning to restaurants, to activities. The photographer's were wonderful and we really enjoyed the chance to have photos taken in such a beautiful setting! Love, Love, Love this hotel and hope to return soon!
Stay in the jungle with animals, pools, amazing food and staff
This is my all time favourite resort I've been to! Not for the luxury, or swimming or lounging, but for the location, inside the jungle and beside Xcaret. Xcaret is a wonderful place. The culture of the Mayan people is fascinating, I loved being surrounded by it. Walking to and from dinners, restaurants, the pools, and the beach, seeing Mayan ruins, and jungle animals everywhere was over the top amazing! I will definitely come again. Swimming was good in the inlet, great for kids or hanging out with a drink. I wish we were able to swim off the cliffs. They should allow that, and make a safe space for it! I like adventure, and would have enjoyed swimming more in the ocean. They need more beach chairs on the beach. Over all, this is our favourite resort ever! Love it!
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319