Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
An additional $200 in resort discounts per stay, a bottle of rum or tequila or wine in-room, an exclusive cocktail party with the GM once per week, and a room closest to the beach (based on availability; only available in select room categories).
2019 Resort Added Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

Located adjacent to the spectacular eco-archaeological Xcaret Park in the heart of Riviera Maya, the all-inclusive Occidental at Xcaret Destination offers an exciting vacation experience for singles, couples, and families. This all-inclusive resort is perfect for adventurers, eco-tourists, or travelers in search of the tranquility of the Caribbean Sea. 

Its authentic Mediterranean style and magical tropical locale make Occidental at Xcaret Destination much more than a perfect vacation destination. The resort's unique characteristics, such as the expansive subterranean river which forms canals throughout the pathways, allow the property to thrive in harmony within the exotic setting of Mayan ruins, tropical forests, and wildlife. 

Occidental at Xcaret Destination features 11 specialty and buffet restaurants offering a wide variety of dining experiences for all tastes and palates, with no reservations required. The hotel also has ten bars where guests can enjoy cocktails and tropical beverages. 

Occidental at Xcaret Destination offers an array of sports and activities, including archery, mini golf, tennis, volleyball, and more to make your stay an unforgettable experience.


Quintana Roo
Cancun International Airport (CUN) : 30 miles

Property Information

Year Built: 2002
Last Renovation: 2016
Accessible rooms: 8
Floors: 3
Total rooms: 765


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 18266 reviews
  • 4.0 star tripadvisor rating
    Good vacation

    Great service at the hotel.I realy liked the service that Maura at the le buffet main buffet gave us she did a great job with making sure we were happy with the omelletes we liked and even made sure to ask here boss to provide GUITACLOCHE great meal for quesadillas we asked for it and the next day it was there. Also the chef at sea food restaurante was very nice we asked for a special seafood plate and he provided that. Great chef JAVIER. Hope to come back soon.

    Nov 12, 2019
  • 3.0 star tripadvisor rating
    Beautiful resort that could be amazing!

    We stayed here for 10 nights with our 11 year old son. The hotel is beautiful and the location is stunning. Having Xcaret next door is a huge bonus and buying an unlimited pass was worth every penny. We were told the resort was about 75% full during our visit but in all honesty it felt very quiet, which I believe is due to the size of the grounds and the numerous pools. We were originally booked with Thomas Cook but since rebooked with Tui after TC's failure. Tui did a good package but left us a little on our own with no sign of a rep in the hotel and no updates during our visit. That said, the hotel staff were very helpful and answered all our questions as best as they could or found the answer for us. We stayed in block 21, the staff there were very helpful and extremely friendly at all times. We were mainly assisted by Valantina who was very friendly and polite. The accommodation was very good, although the louvered bathroom doors don't leave any room for privacy and volume from the room next door's TV was obvious. Housekeeping was excellent and really no complaints. Mini bar was well stocked but only alcohol in there was beer which my wife doesn't drink so really reduced in room drink options. The pools are nice, but would benefit from more depth as they are all 1.2m max. Loads of sunbeds and free pool towels are good. The site could do with more toilets and the only real walk up pool bar backs on to the toilets which are all under the same open roof. This I think is a big problem as I picked up a severe stomach bug on my 3rd day which has only just passed (10 days later and back in the UK) - note the aforementioned problems with the louvered toilet doors when you are in there most nights for many hours. That said there is an on site doctor you can pay $$$ to see, but be prepared to spend a few days in a local hospital on a drip should you go that way (we didn't). The food in the restaurants/buffet is all a variation of the same, it is good but perhaps not up to the quality of other Barcelo hotels we have stayed at. There is a nice sports bar, but sadly no kids allowed in there so evening options are a bit limited. Entertainment is average but as expected for these locations. The beach restaurant is beautiful and would make a perfect location for an evening meal and bedtime drinks. Sadly it shuts at night so that's not an option. The main restaurants all seem to open and shut at similar times so options are slightly limited where you can go and what you can eat at various points of the day. That said it isn't really too much of a problem. Overall a good experience (except for the stomach issues) that could have been made better with some smarter management and construction choices. The biggest problem for me was the big push for investment in their time share program, to be honest we attended but it was 2.5 hours that we would have preferred to have back. Off the back of the problems and the sales meeting (but not the staff or the potential) I have given the review and average, but with a handful small changes it would be excellent without doubt!

    Nov 11, 2019
  • 5.0 star tripadvisor rating
    Occidental At Xcaret

    Occidental was amazing, keep in mind that ur at a rai forest so it rains but not for long! Favorite drinks are mango tango, pina colada, and banana mama, also the chocolate martini tasted like brownies!

    Nov 11, 2019
  • 3.0 star tripadvisor rating

    Go for the swimming, drinks, and service. They loved making sure we had anything we needed. Bars everywhere and fully stocked with almost anything. The pools were amazing, never full, and comfortable. The ocean access swimming was a little crowded, but great if you get there early. Leave for better food and entertainment. The only "local" food was at the buffet, and it was bland. The entertainment was pretty much just on the weekends, and it was never really advertised what was going on, but we didn't really ask either. As for the restaurants, they were pretty average. If you like salmon, then you will be happy.

    Nov 11, 2019
  • 3.0 star tripadvisor rating
    Resort is lovely but buffet is terrible

    The environment is great and relaxing but the buffet food is HORRIBLE! The restaurant food is quite good but they are only open for dinner so as long as you don't eat for breakfast and lunch then you'll be fine. The beach was great and the resort was kept very clean. Evening entertainment was a bit cheesy but still fun to watch. Everyone was very nice. Be aware that you do have to pay fit the internet ($45/week).that caught us off guard. It was nice because it was right by Xcaret so we could go play and then come back and rest or eat.

    Nov 11, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319