Hotel Overview

2019 Exceptional Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

Located adjacent to the spectacular eco-archaeological Xcaret Park in the heart of Riviera Maya, the all-inclusive Occidental at Xcaret Destination offers an exciting vacation experience for singles, couples, and families. This all-inclusive resort is perfect for adventurers, eco-tourists, or travelers in search of the tranquility of the Caribbean Sea. 

Its authentic Mediterranean style and magical tropical locale make Occidental at Xcaret Destination much more than a perfect vacation destination. The resort's unique characteristics, such as the expansive subterranean river which forms canals throughout the pathways, allow the property to thrive in harmony within the exotic setting of Mayan ruins, tropical forests, and wildlife. 

Occidental at Xcaret Destination features 11 specialty and buffet restaurants offering a wide variety of dining experiences for all tastes and palates, with no reservations required. The hotel also has ten bars where guests can enjoy cocktails and tropical beverages. 

Occidental at Xcaret Destination offers an array of sports and activities, including archery, mini golf, tennis, volleyball, and more to make your stay an unforgettable experience.

Location

Quintana Roo
Cancun International Airport (CUN) : 30 miles

Property Information

Year Built: 2002
Last Renovation: 2016
Accessible rooms: 8
Floors: 3
Total rooms: 765

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 17274 reviews
  • 5.0 star tripadvisor rating
    Jungle paradise

    We stayed at Occidental at Xcaret for 10 nights and a fantastic stay. Our room was spacious and clean and the minifridge was stocked on a daily basis. We were located in building 19 which overlooked the pool and was situated between the main lobby and the beach. All of the staff were all fantastic, very friendly and helpful during our stay and it was this which really set the hotel apart for us. The food was good for the most part, breakfast was great and the omelette station was a personal favourite. Lunch was good, you had the choice of 3 different buffet restaurants, all in very different settings. Dinner time there is a huge choice of different restaurants including the buffet as well as the speciality restaurants - our favourite was the Oriental restaurant. Sometimes the selection on the buffets wasn’t great, especially if you don’t eat meat however we always found something which we enjoyed! The definite highlight of the hotel however is the jungle setting. Being nature lovers we loved exploring the hotel grounds and spotting all sorts of different animals, during our stay we spotted agoutis, coatis, spider monkeys, pelicans and hundreds of lizards! The man made beach is really great too, there’s plenty to see snorkelling and there are Mayan ruins around the hotel for you to explore. I would definitely recommend opting for the pass which allows you access to the Xcaret park during your stay as we spent a lot of time here and really loved it. It is only a brief walk away from the hotel and there is plenty to do. Occidental at Xcaret does not offer free Wifi annoyingly, however the Xcaret park offers free Wifi in certain areas of the park so we just took advantage of this. Overall we had a fantastic stay at Occidental at Xcaret thanks to the friendly staff as well as the beautiful jungle setting.

    Jun 02, 2019
  • 3.0 star tripadvisor rating
    Cool... but no more time...

    Cool.... but no more. I LOVE the proximity of the Xcaret Parc... wonderfu... but the Resort is so big, it is perfect for walk...but bad service when i arrived (nobody show me my bloc), pour service at the pool bar, no respect for the towel, etc. Excellent service at resto! Next time : xcaret mexico!

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    Best birthday trip ever

    I enjoyed my stay at this destination. It was my 25th birthday trip. The room was always clean & tidy. We were always greeted with a smile by the friendly staff. Javier Perez & Antonio Mendoza were our concierge personnels at our building number 19, they are fun & go above and beyond to make their guest happy & receive an enjoyable stay. America Cruz & Maria Torres made sure we were seated in the buffet and served promptly. Javier Campomanes helped me with my cellphone service & translation which I really appreciated. I enjoyed the scenery of this hotel & the services offered. Thanks again to these amazing staff. They light up our world with their excellent customer service skills. Thank you

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    Great visit!

    We traveled here with 4 teenage girls and had a great time. Felt very safe the entire time and loved the property. This resort is perfect place to see a lot of wildlife as it is set in the jungle. Service was fantastic! Drinks at all the bars were excellent and service on the beach and the pool areas was an added bonus. I particularly enjoyed the chocolate martinis at the lobby bar and the nightly entertainment. The asian restaurant was our favorite and loved that reservations were not required. We only had to wait one evening for 20 minutes or so. My hot blooded other half was not fond of the pants required for dinner in the 100 degree weather but made it through. The resort had a lot to do and a very large property.

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    Great vacation

    This was my first vacation and this place has given me high expectations for future trips. I am already planning a trip for next year. I went with friends. This was their second time here. They are planning an anniversary trip here in November.

    Jun 01, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 61919