Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 17736 reviews
If I go back to Mexico one day...I will stay on same hotel it was the best of the best experience I ever have with my family and friends (the food drink the beach the pool ) Xcaret Xplor fuego the best my kids enjoy every minute of this vacation...thank you all for everything...until next time...
Very friendly & fun
The rooms were clean and always cool. All the bars had the best bartenders and service in the restaurants was amazing. I def recommend on staying here as your centrally located to Xcaret park and Playa del carmen and ferry ride to Cozumel. So much to do here!
My stayed at occidental Xcaret
We booked this hotel with booking.con it clearly said all inclusive with parks once we got there the parks were not inclusive and were not given any other info on how to get it all inclusive and then I asked to get a private dinner at one of there restaurants and was turned down with out giving any info will not go back
Needs better service and more staff.
Bad experience with reception. Lady was rude not helpful. Not a great first impression when I checked in. They are understaffed I’m the pool and beach area. Not enough lounge chairs in the pool. Servers in the restaurants did not really provide a nice friendly service they mostly seemed Annoyed, did not meet expectations in terms of service, although a lot of the cooks and other staff around the hotel were great.
Great time at the Occidental at Xcaret Destination
This hotel has it all very spacious and not overly crowded. Wonderful selection of food and quality restaurants. The oriental restaurant was our favorite. There are plenty of pools and bars. The entire staff always went above and beyond. The only negative was the humidity so time your stay accordingly. The nature trails were awesome your up close with all the wildlife. Would definitely return in the future.