Hotel Overview

2019 Resort Added Values
Family: Up to two kids 12 & under Stay, Play & Eat Free during select dates.

Apple Vacations Exceptional Values - valid now through 2020!

Preferred room assignment with ocean views, an exclusive check-in lounge with soft drinks and snacks, and a special VIP wristband. 

Oasis Palm offers family friendly fun in a fantastic location. This all-inclusive resort is located at the north entrance to Cancun's hotel zone and sits on a picturesque white-sand beach.

Oasis Palm features exciting amenities, activities for all ages, and exceptional cuisine. Work up a sweat in the gym or relax your body and soul at the spa ($). Splash in the spectacular free-form pool or play in the Caribbean sand. Young guests will enjoy the Kidd0 Zone, which features a pool, restaurant, and activity rooms. Oasis Palm offers eleven restaurants and eight bars.

Take in splendid views of the Caribbean Sea, Nichupte Lagoon, or tropical gardens from one of 270 rooms that reflect a modern Mexican style. Great memories are waiting to be made at Oasis Palm.


Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN) : 15 miles

Property Information

Total rooms and suites: 214


Hotel Details


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Hotel Advisories

Advisory This hotel does not accept Spring Breakers or student groups.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Individual Student/Youth Travelers will be required to pay a one-time resort fee of $30.00 (USD) per person payable directly to the hotel upon check-in. This fee is mandatory, per person, non-refundable, and is valid on a year-round basis. It is a charge paid by Student/Youth Travelers, which are defined as any guests 24 years of age and younger who are traveling without a legal parent/guardian. Please note the fee is subject to change at any time without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis.  As a general rule, Oasis Hotels & Resorts will not accept Student/Youth GROUPS (not applicable to family travel).

Any guests meeting the above definition of Student/Youth Traveler are subject to the following conditions:
- Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only).  Policy is mandatory, per person and not refundable.
- Credit cards issued to persons other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico.
- Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.
- Any student group traveling with guests under the age of 18 will require chaperone(s).  One chaperone is required per 1-19 students/youths under the age of 18.  The minimum age requirement for a chaperone is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.

* Please note the legal drinking age in Mexico is 18.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 4244 reviews
  • 1.0 star tripadvisor rating
    Worst Resort In Cancun, Especially the rude staff one Named Joaquin..

    Worst resort I have stayed.Old resort,rude staff, dirty,clogged bathrooms, smelly noisy ac.Roaches yes roaches. Extremely rude man named Joaquin, People I hate writing bad reviews.I want to warn people stay away don't waste your money here. Never have I wanted to leave a resort and go home.The food not good. 4 of my family members sick from there stomach. My daughter is still sick from that trip. Broken tiny elevators, 1 day the water didn't work . The toilets were clogged. The buffet cold food, flies roaches.

    Jan 13, 2020
  • 3.0 star tripadvisor rating
    Not value for money

    Stayed at this hotel from22nd dec unti the 3rd of jan. arrived At 3am. My sons baby is 4 months. We asked the reception staff for some hot water to make a bottle. That replied theirs no facilities for hot water and that you would have to wait until 7am when the restaurant is open.some Mexicans arrived at the desk and they bent over backwards to help them. I found them very rude and unhelpful. Their was 18 of us in our party, those without children they upgraded them into next door.They had nice rooms,they didn’t have to pay for internet or for the safe in the room which in English money worked out to be £63 for the two weeks..the room was outdated and very noisy as we was above the generators and air conditioning units. Their was only two lifts in the whole building and one of them kept braking wasn’t allowed to use all the restaurants but next door could.the maid only kept leaving two towels for four people.she left no toiletries on the second week.the food in the restaurant wasn’t very nice,had better in a 3 star hotel.all this hotel is interested in takin g money off you and cutting back.I spoke to at least 8 families over the two weeks who wasn’t happy with the hotel either British Canadians and Americans.they all said the same thing ,and that was that it wasn’t value for money.My advice to anyone going to Cancun is do not book this hotel or you’ll be sorry.

    Jan 10, 2020
  • 1.0 star tripadvisor rating
    Subpar & terrible

    We stayed here 1 night out of the 5 we reserved to come for a resort presentation. The place is woefully outdated. Smelled between a cheap hotel and a moldy old building. Service was mediocre, food barely edible. The only actually comfortable thing was the mattress was surprisingly comfortable. The resort moved us the following day but I DO NOT recommend this place. Not one bit.

    Jan 06, 2020
  • 1.0 star tripadvisor rating
    So disappointing

    We stayed 7 days, the hotel is horrible, old, half of the room amenities don't work. Our sink hole was plugged and smelled like sewer. The room had a musky smell. The buffet restaurant has ok food but the smell of sewer is all over. The beach is disgusting, is so close to the dock with huge ships that it is green, gooey and smeel like sewer too. The hotel needs an update so much and they definitely have a sewer problem

    Jan 03, 2020
  • 1.0 star tripadvisor rating

    WORST PLACE. Never Ever go there. There are following points to consider before you book this resort. 1). Rooms are very very old. I had bathroom leak from floor above me. And water smell is horrible. If you are taking shower with bathroom door closed, you can’t even breath that steam. 2). During my stay at this resort I had complain multiple people that 2nd and 3rd floor is smell like gutter. But every time they were like let me check with people who can fix this and they continue checking in people or doing something behind their desk. As far as I remember I told Judith and Olivia. No Action were taken and Luckily this was my second last day so I had to only pass one day which I did. But No one listen to you if you complain about something. 3). I overheard about bathroom got flooded and all the water was coming out of their room. Lady who was complaining at front desk, front desk folks are like Yes we understand but we don’t have another room. Really?????? There were bunch of rooms empty but they don’t want to give that. Finally that lady argued and asked them to come to her side and feel it. Finally they gave her another room. My point is why do I need to fight and argue for something where its not even my fault. It’s the resort and bathrooms are too old. 4). Forget about your temperapedic and firm mattresses. Get ready to sleep in sagging mattresses. They say with kids they have themed room but when you go there, it’s totally different story. 5). Never ever stay in 1st, 2nd and 3rd floor. And special near elevator rooms. There are pool table and sports bar and tvs are right there in lobby. So you will hear people screaming and loud noises. If you are early sleeper like me around 11ish you can’t sleep. You have to hear those noise till 1 am and then slowly it dies down. This is very important if you stay on first 3 floor. From 4th floor they have glass covered lobby so noise does not travel to your room. 6). Lets talk about FOOD. If you are VEGETERIAN or VEGAN, forget about this place. I think resort folks behave like vegetarian and vegan does not exist. When I booked this resort I did call them and customer service told that captain or manager of each restaurant can make something special. Really…….. You literally have to fill your tummy with bread and bread and bread and bread……. So small answer if you are vegetarian don’t even think about going here. 7). They don’t provide any floaters or life jacket for kids in swimming area. So make sure if your kids don’t know how to swim then you need to buy floaters, THEY DO SELL THAT TOO. (Hey where is all Inclusive word come from). 8). I think some other reviewer talks about GRAND status. Yes they have only one building and from 5th floor to 8th floor for GRAND and from 1st floor to 4th Floor for normal people. The video that shows online about OASIS Palm it’s fake. They don’t own both wings of the building. Without GRAND status you have access to all BARS and 7 restaurant except 2 which haven’t tried. 9). Tours people sit at the entrance of the building. Don’t buy extra activity from them. As for example we bought ticket for xel-ha water part ticket and dolphins encounter. They gave us 20% discount but at park if you buy this extra optional activity (dolphin, Zip Bike, Walk under water) then it is much cheaper. For some of us we bought same dolphin encounter at park 50% off.

    Dec 30, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319