Hotel Overview

2019 Resort Added Values
Family: Up to two kids 12 & under Stay, Play & Eat Free during select dates.

Oasis Palm offers family friendly fun in a fantastic location. This all-inclusive resort is located at the north entrance to Cancun's hotel zone and sits on a picturesque white-sand beach.

Oasis Palm features exciting amenities, activities for all ages, and exceptional cuisine. Work up a sweat in the gym or relax your body and soul at the spa ($). Splash in the spectacular free-form pool or play in the Caribbean sand. Young guests will enjoy the Kidd0 Zone, which features a pool, restaurant, and activity rooms. Oasis Palm offers eleven restaurants and eight bars.

Take in splendid views of the Caribbean Sea, Nichupte Lagoon, or tropical gardens from one of 270 rooms that reflect a modern Mexican style. Great memories are waiting to be made at Oasis Palm.


Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN) : 15 miles

Property Information

Total rooms: 270


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory This hotel does not accept Spring Breakers or student groups.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: 

This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:

Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis.  As a general rule, Oasis Hotels & Resorts will not accept Student/Youth GROUPS (not applicable to family travel).  Any guests meeting the above definition of Student/Youth Traveler are subject to the following conditions:
-Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only).  Policy is mandatory, per person and not refundable.

-Credit cards issued to persons other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico.
-Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.
-Any student group traveling with guests under the age of 18 will require chaperone(s).  One chaperone is required per 1-19 students/youths under the age of 18.  The minimum age requirement for a chaperone is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.
•Please note the legal drinking age in Mexico is 18.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 star tripadvisor rating Based on 3695 reviews
  • 1.0 star tripadvisor rating
    It’s horrible, DONT STAY THERE.

    The first time I went was really bad but because it had so much more good reviews, then bad, I thought I would give it a chance this time around. so I thought I would do a day pass first and see because last time we had a terrible experience customer service was horrible and the whole thing in general sucked. So went today and OMG!! First you have to pay for your WiFi ! I had lost my wallet and needed to make a local phone call and I spent sometime waiting because they don’t let people borrow the phone, or do calls to any móvil phones no matter what your problem was, so after the guy tried getting “authorization” I was able to make a phone call. Had someone pick me up. Wait, before this!! I told them I needed to call someone to pick me up And needed them to help and he said .. “you can take the bus in the corner for 12 pesos” 😳 I was like what?? LET ME BORROW THE PHONE PLEASE !! Couldn’t believe it!! They literally don’t care for there clients. DONT DO IT!!! I don’t understand the 5 start comments.. ?????

    Jun 18, 2019
  • 1.0 star tripadvisor rating
    Don’t stay here!!!

    I hated everything about this place. My husband booked this place and didn’t do research. Everything is outdated, room is horrible, staff is rude, food and drinks was awful, not my taste for a vacation!! Can only say it was in a decent location, but will never visit again!

    Jun 17, 2019
  • 5.0 star tripadvisor rating

    I would like to say that the service and staff here is amazing. Carlos from the restaurant La Bamba was very attentive and a great server! He went above and beyond to see to my needs. Thank you Carlos.

    Jun 16, 2019
  • 3.0 star tripadvisor rating
    Brian is awesome

    I just came back from Oasis. The activities are good,especially Brian at the pool. He is high energy. The pool is great and love the onsite beach activities. The food was no bueno. Only 1 restaurant was quality and delicious and they only accept maybe 20 reservations. You must stand in line at 3-3:30 and hope to make it. The rooms are outdated,n every channel was Spanish so tv was hard for my daughter at night. There is not night life every night, so please pay attention. MJ show and Magic show was 10/10. I wouldn't stay here again though.

    Jun 14, 2019
  • 5.0 star tripadvisor rating
    Excellent vacation

    The oasis palm hotel is a great hotel it was the food was also wonderful and I would definitely recommend. The beach is wonderful And I would recommend you guys to go Dois Lunas restaurant. Edwin uc, Francisco Chuc, Alberto tuz, Luis Chavez are great waiters and helpful.

    Jun 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519