Hotel Overview

2019 Resort Added Values
Family: Up to two kids 12 & under Stay, Play & Eat Free during select dates.

Apple Vacations Exceptional Values - valid now through 2020!

Preferred room assignment with ocean views, an exclusive check-in lounge with soft drinks and snacks, and a special VIP wristband. 

Oasis Palm offers family friendly fun in a fantastic location. This all-inclusive resort is located at the north entrance to Cancun's hotel zone and sits on a picturesque white-sand beach.

Oasis Palm features exciting amenities, activities for all ages, and exceptional cuisine. Work up a sweat in the gym or relax your body and soul at the spa ($). Splash in the spectacular free-form pool or play in the Caribbean sand. Young guests will enjoy the Kidd0 Zone, which features a pool, restaurant, and activity rooms. Oasis Palm offers eleven restaurants and eight bars.

Take in splendid views of the Caribbean Sea, Nichupte Lagoon, or tropical gardens from one of 270 rooms that reflect a modern Mexican style. Great memories are waiting to be made at Oasis Palm.


Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN) : 15 miles

Property Information

Total rooms: 237


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory This hotel does not accept Spring Breakers or student groups.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis.  As a general rule, Oasis Hotels & Resorts will not accept Student/Youth GROUPS (not applicable to family travel).

Any guests meeting the above definition of Student/Youth Traveler are subject to the following conditions:
- Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only).  Policy is mandatory, per person and not refundable.
- Credit cards issued to persons other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico.
- Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.
- Any student group traveling with guests under the age of 18 will require chaperone(s).  One chaperone is required per 1-19 students/youths under the age of 18.  The minimum age requirement for a chaperone is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.

* Please note the legal drinking age in Mexico is 18.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 star tripadvisor rating 4181 reviews
  • 5.0 star tripadvisor rating
    Same Resort For Over 12 years! Three Times A Year!!

    We've just returned from what we consider our second home, Oasis Palms. Everyone there is awsome. We love the whole staff. Mr. Rafeal Briceno was on vacation but he still made time to call to check to make sure everything was ok the entire stay. Pedro Sinue(Bell-Hop) is always there to greet us everytime we arrive there. He and Dorain Dominguez(Bell-Hop) for years have been keeping a check on us to see if we need anything. Martha Gorospe(Bulter) makes sure our room is ready on time everytime she knows when we are checking in. The whole entire staff who we see on a daily bases and who don't see does an excellent job. The bartenders, I have to tip my hat off to them. Alejandro Rendon, Victor and Andy knows how to keep thoses drinks coming. Whenever they see us low, they are already preparing your next drink. It felt good to sit there and have a good conversation with them. I've been noticing that everyone gives 200% to go the extra mile to make sure the guests are well satisfied, but the guest don't leave any tips which I don't think it's fair. If we can tip the waitress and the bartender back here in our country everytime we pay for our food and drinks, we should be able to do the same for them when it's all INCLUSIVE! Their slogan says Oasis LovesYou. Well Oasis Palms, WE LOVE YOU BACK! We will see you again in February!!

    Oct 27, 2019
  • 5.0 star tripadvisor rating
    Best Holiday Ever

    I had an amazing holiday at the Oasis Palm, Cancun. The staff were great and very helpful and friendly, they really go the extra mile for their guests. My special thanks to, Alfonso at the beach bar (my adopted Papa when my parents left before me, you really looked after me) to Ismael for making me the best hangover curer! 😂 Carlos, Yolanda, Raul, Andreas best waiting service. Jesus the animation rep the activities were great and entertaining even though I never won anything love you from Miss Kim! Last but not least my housekeeper mama Nelly my room was very clean and comfortable .... big thank you for making my holiday pleasurable after a few stressful days before hand trying to reschedule bookings due to Thomas Cook situ. The hotel caters for all age groups especially the children, I was impressed with the attention to detail and the facilities for the kids from their small sun loungers/umbrellas, kiddies clubs and the pool area and designated man made beach area. The food is lovely and available 24 hours and Maria the breakfast chef at the egg counter makes the best omelettes or tacos. They cater for all your dietary needs. My only negative in this regard is you can't order coffee/tea throughout the day through room service only at breakfast time. There wasn't any tea/coffee making facilities within the room. Coffee is readily available at their sports bar though. The entertainment is good quality and there is a variety to cater for everyone's enjoyment. The strip is a short bus journey away from the hotel and cost 12 pesos or if preferred the taxis are available outside the hotel. Beach is beautiful and picturesque with clear water and white sandy beaches, the hammocks in the water are great to relax. I saw a wedding take place there on their pier and it was breathtaking and very intimate and stunning. The beach bars are great, the staff are wonderful and offered most of the big brand named alcoholic drinks as well make you cocktails of your choice. Snacks and food available all day and had a variety to choose from especially sushi. I was taking away with how helpful and friendly everyone was from the hotel staff and other guests, I'm hoping to return with my sister and my daughter and niece.

    Oct 26, 2019
  • 5.0 star tripadvisor rating
    Best restaurant

    Carlos was the best waiter at our favorite restaurant los agaves at the grand oasis palm!! Best service and margaritas. The hotel staff was very friendly and welcoming! Lots of entertainment and food options. The beach was very nice and the hammocks in the ocean were the best part!!

    Oct 18, 2019
  • 5.0 star tripadvisor rating
    Oasis Palm Restaurant

    We loved this restaurant! It was definitely one of the best in the hotel! The staff was very attentive and accommodating! Hats off to Chef Mauricio! Elisco, Carlos, Felipe and Daniel were so sweet with Captain Luis Chavez running the crew!

    Oct 17, 2019
  • 2.0 star tripadvisor rating
    Less than all inclusive

    We received an excellent deal on our trip through a timeshare presentation offer. We upgraded to the all inclusive package and were booked at the Oasis Palm. That being said, the "resort" was significantly lower than any expectations. Let's start with the room. The initial room we received was basically a motel room. Beyond sparse, broken tile, crumbling wood on the dresser, a shower head only 5 feet high. We choose to spend over double the initial cost of our vacation to upgrade our room to the "Grand Oasis Palm." slightly better. At least we could shower. We were told we could not upgrade to any room with a balcony because the rain was leaking in. (We noticed rain leaking in several spots throughout the property in fact) But the new room was OK. We made the best of it, even though we were not allowed to use the coffee maker without paying another upgrade fee. We found this out later, when we were told that despite our upgrade, we still did not get room service, our included access to the a la carte restaurants on the resort. So, wanting to enjoy our vacation, we sucked it up and paid the cost. Now, I will say this dinner is the one of two reasons there are two stars here instead of only one. The second was the massages we received. I will note, the entry to the spa might have been beautiful, but it seemed to be a pool with no water in it, leaving an awkward walkway. Also wifi was not part of the all inclusive package. Upon arrival, we were told to download and use the resort's app in order to figure out the hours of the restaurants. The app was incorrect in several instances, with most restaurants only open 3 hours. Also, nowhere to get food and drinks together after 10 pm. I can give examples of both positive and negative experiences with staff. I don't remember names. Concierge was kind and helpful. Waitstaff in the buffet restaurant were horrendous, as was the food. Late night "activities" only 5 nights a week. If you are looking for a discounted experience that feels cheaper than the costs that continue to add up... Here you go. Otherwise, skip this one in favor of ANY of the other resorts in Cancun. Oh yeah. And the safe in our room had no lock.

    Oct 10, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319