Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.

2019 Resort Added Values

Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.

Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).

Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See

Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Junior Suite Oceanfront View or higher for 7 nights or more (restrictions apply*).

Family: Two kids 12 & under Stay, Play, & Eat Free during select dates.

Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. This beautifully renovated resort features newly added suites, refreshed décor, an enhanced fitness center with an air-conditioned yoga room, and a beachfront wedding venue for up to 120 guests! 

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered, including a new waterpark experience — complete with a splash park! Additionally, the new family water park will have both children and adults splashing around with a variety of slides for all to enjoy. Two great options all in one amazing resort! 

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. 

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges. Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property Information

Last Renovation: 2019
Total rooms: 327


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 10057 reviews
  • 3.0 star tripadvisor rating
    Bad behavior beautiful location

    The hotel itself deserves 4 stars.. while lacking in luster it’s decent, clean and in a wonderful quiet location Breakfast is reasonable. I cannot comment about the other meals However the service stands apart ( bellow par) to a level hard to accept I will only refer to this part of the experience 1. Checkin: it was at night and there was only one person doing the checkin switching back and forth between us and another family. It was very slow - took about an hour. At the end of this hour we were told the bellboy would help with luggage. There was a queue of luggage with ours the last one and there wasn’t any bellboy in sight nearby. We skipped the service and found the room by ourself 2. In room service : the person at the reception informed us that we can order room service and would be served in 40 minutes. Called the number. While fumbling for the menu the person called disconnected the call and took a while before the phone became functional again. Our preference on the menu wasn’t available so we ordered something else. We were informed it would take 1 hour. After a bit more than one hour not being served I called and canceled the order. 3. Breakfast.. the part with the outside seating was pretty and set for breakfast. We took the plates and took a sit there. No one came to offer coffee and the coffee wasn’t available at the buffet. We went and asked for some and the waiters didn’t want to serve because “ the outside is closed” . No signs of closure or reserved whatsoever We gave up the coffee and after a while another waiter named Enrique came to us and told us that part was reserved for sales and “ invited “ us to move. This is one of the worst experiences in hotels I ever had having a waiter trying to chase me from the table . In total, although the location is pretty, I would strongly keep away from this hotel.

    Dec 11, 2019
  • 4.0 star tripadvisor rating
    Such mixed feelings about this resort

    We just got back from a good week at the Now Sapphire. We were fortunate to have beautiful weather all week, however we left with very mixed feelings about the resort. I have to say that the best thing about this resort is the staff. We had some of the kindest, most thoughtful service from Alfredo and Frederico in the buffet daily, Diego by the pool, and Porcino and Pedro at the teppanyaki restaurant. The entertainment staff is also top notch: Julio, Karly, Isaac, Katherine, Omar, Luigi, Daniela and Ivan. They are fun and engaging yet not invasive. Our kids loved them by the end of the week. We have stayed at much higher end resorts and have never experienced this level of appropriate attention from the serving and entertainment staff. The resort is newly renovated, so the rooms are nice and we liked the layout. They were also spacious enough for 4 of us to fit, without feeling squished in. The beach area is also above average for the Puerto Morelos area, with little seaweed. We liked the layout and size of the resort and didn’t find anything too far. Now for the negatives. There were a few things that are easy fixes that are usually standard at this class of hotel, and we couldn’t figure out why they haven’t covered these gaps. First, the wifi. It’s not secure and not continuous. So every time you get up to walk somewhere, you drop the wifi connection then have to connect in another area. Honestly, this was the worst wifi we have experienced in Mexico in the last 5 years. In rooms, there were no bathrobes or slippers and only 2 hangars in the closets. Seems a small thing, but such an easy remedy - why isn’t staff just adding this stuff? Also, the restaurant situation. Aside from it being very difficult to get a teppanyaki table, it is also very difficult to get into any a la carte restaurant around 6 when they all open. They literally fill up right away, meaning you need to wait until the next “seating” so you have to just come back in about an hour or more. If you have a larger group, you’re doomed. One of the contributing reasons for this is that they close 2 restaurants each night for dinner. I understand that resorts do this in low season, but if the remaining restaurants can’t handle the traffic, then they should be open. We never made it to Cibu at all because it was closed for 3 nights during our week. Don’t miss the Puerto Morelos bike ride. It’s a great way to see the town and pick up a few souvenirs off the resort. We did have a good visit, but were frustrated on a number of occasions. Thankfully the staff literally does everything in their power to make things good for guests.

    Dec 10, 2019
  • 5.0 star tripadvisor rating
    Amazing Staff

    Travelled to this resort for the 2nd time last week. Everyone on staff at the resort was pleasant and helpful. Had some trouble with the room reservation, but they were able to handle it. Brought my 4 grandchildren who used the Explorers Club daily. They all loved it. The entertainmant staff went out of their way to make the trip fun for the kids. Service at all of the bars and restaurants was great. This is a great place for families to go and will be even better when they finish working on the outdoor slides

    Dec 09, 2019
  • 4.0 star tripadvisor rating
    Family Vacation

    I wasn't going to leave a review, but after reading through a number of these, I thought I should. We overall had a wonderful time here at the Now Sapphire. We went with our two young boys, aged 5 and 3, and it was a beautiful lovely time. I read a review recently about the pool being disgusting because there were kids in it. This is truly the most bizarre thing I've ever read. Now Sapphire is an incredibly family forward, welcoming, resort. They literally cater to children, they have a kids "drink of they day" yet some guests seemed surprised guests showed up toting kids. Perhaps go to a resort clearly marketing toward a adults or 18+ if you csnt stand the sight of children. Because there are LOTS of children here with there families happily enjoying paradise. First, the pool is huge. There's a DJ pumping out music and entertainment happening all the time, so I can't imagine how someone would even find children in the pool "disgusting". We personally kept away from people lounging and respected everyone's space, the pool was so big in fact we rarely came in contact with others. The explorers club was nice, we had our kids go there most morning for a couple hours so we could relax at the pool or beach for a bit. I understand kids could be left there most of the day but we felt more comfortable only doing it a couple hours at a time. They give you pagers and our sonsoced it and usually wanted to stay longer. Very nice staff there. Staff in general were great, always smiling, helpful, and loved when our Canadian kids said "Ola" to everyone they passed. Rooms were beautiful, and recently redone. I agree with other reviews, where there are literally no other places to hang your wet clothes or towels. They wish for you to reuse towels, and we'd happily do so, but there was on small hook by the shower so it was impossible to save towels since they'd never be dry and end up on the floor,still wet the next day. We stayed in a tropical suite, ground floor, and thought it was great. Quiet, and beautiful. Housekeeping was great, but the daily services such as restocking fridge and turndown were hit and miss. If we all rely on bottled water, it becomes cumbersome to constantly have to call ourselves to get the fridge restocked. We never once in our 7 days had the fridge restocked without asking for it. Turndown service I could care less about, honestly, but if it's supposed to be offered it should be consistent.we had it one out of seven nights. One night they knocked on the door at 10:15pm asking if we wanted it, which of course woke my kids and us up. Was a bit odd. The food at first seemed great, but after a few days we were a bit over it. Wasn't as good as we hoped, but also not the end of the world. Room service takes about 45-1.5hrs to get sometimes so plan ahead if you use it. Barefoot grill was nice for burger and hotdogs, and Bluewater grill was good. The buffet seemed actually to have a lot of stuff, but also not, of that makes sense. I'd say overall food was good, but keep in mind if you're bringing toddlers you'll want to plan ahead with room service, make sure you have snacks, and have food ready in your room. The coco cafe was great for this since they had soft Pretzles the kids loved and things like Bana bread, ice cream etc. There's a store on site, but for reference one bag of chips would be about 10usd. Pretty pricey. 5 days into the trip we got hit hard with a serious illness. We originally thought it was food poisoning. We told the front desk, but they didn't seem overly concerned. We later realized it was more like a virus, flu like, so we could have picked it up anywhere I suppose. Not the resorts fault of course. But made for a horrible last couple days while we all vomited and fevered for days,including the long travel day home. Once we checked out and waited two hours for our shuttle, I'd say the resort didn't really bat an eye at us, as in, they knew we were leaving and never once asked if we needed anything, even water. Was a bit disappointed in that sense. I would say we would come back, the property was beautiful, staff were great, now that we know more about the ins and outs of the food we'd just plan ahead more. Maybe go to town and hit a grocery store. Regardless it was a wonderful time. Just please don't come here if you despise children, save yourself the headache you will burden the staff with by complaining, and go elsewhere. Maybe lighten up too. They're kids, not rats.

    Dec 08, 2019
  • 4.0 star tripadvisor rating
    Family Vacation

    The good - the pools, the beach and the service at the beach and pools. The bad, ok not really bad but just ok - the food at the buffet and the room. The room was dark and dreary and the maid service was inconsistent. The room was spacious but was poorly lit and did not get enough sun light. But the bottom line is our family had a great time at the pools and beach.

    Dec 08, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319