Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 20% off a romantic dinner, 20% off wine bottles and wine cellar dinners, and a 15 minute Shiatzu Chair Massage available in all Preferred Club Rooms (Preferred Club ROH excluded). Restrictions apply. 

2019 Resort Added Values

Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.

Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).

Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See

Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Junior Suite Oceanfront View or higher for 7 nights or more (restrictions apply*).

Family: Two kids 12 & under Stay, Play, & Eat Free during select dates.

Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. This beautifully renovated resort features newly added suites, refreshed décor, an enhanced fitness center with an air-conditioned yoga room, and a beachfront wedding venue for up to 120 guests! 

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered, including a new waterpark experience — complete with a splash park! Additionally, the new family water park will have both children and adults splashing around with a variety of slides for all to enjoy. Two great options all in one amazing resort! 

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. 

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges. Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property Information

Last Renovation: 2019
Total rooms: 327


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 10126 reviews
  • 5.0 star tripadvisor rating
    Did not want to leave!

    We recently stayed at Now Sapphire for a week and cannot say enough good things about it. From the spotless room to the very clean property to the wonderful staff to the delicious food, it was perfect. I won't repeat all of the great things already said except that I went with my sister and niece who have been on a few cruises and also all-inclusives and they said the food at Now was the best they've ever experienced. The staff was so welcoming and really made it clear that they wanted us to enjoy ourselves. If I had one negative thing to say it would be that the restrooms near the pool could be a little cleaner and brighter. It seemed that the ladies room wasn't maintained as well as the other areas (soap dispensers and paper towels empty at times) but other than that, we really had a wonderful week.

    Jan 19, 2020
  • 1.0 star tripadvisor rating
    Robbed me on the way out - couldnt leave!! $750

    Told me that I spilled coca cola on the carpet the first day and demanded I pay for the "carpet cleaning", which was $1000. When I tried to throw a fit about it, they didnt care. Eventually the guy settled for $750. I wish I could leave but they just held me there. They take your bags down for a reason, they dont give them to you until you clear things with reception. Also, there are no chairs to sit on unless you wake up super early, expect to stand all day. The rest of the staff is very friendly and they seem like great people, but if you look at the reviews there are way too many similar stories! unethical immoral

    Jan 17, 2020
  • 5.0 star tripadvisor rating
    Beautiful open style resort

    This resort is quite beautiful. The majority of the resort is mostly palapa style structures with open air where you can feel the breeze. The crowd of guests tend to be on the more calm side as opposed to drunk party animals. The swimming pool is very big and larger than most resorts. There is an abundance of cabana, palapas, and patio furniture on the property that is in great condition. In the evening it will be important to make a reservation at where you want to eat as the wait can get pretty long. The only down side of the resort is that the beach/Oceanside is quite small. There is a seaweed problem but that is every property alongside the Maya Riviera right now. Bands in the evening along with weekly vendors coming on the property to sell a bit of Mexican art culture is nice to see!

    Jan 17, 2020
  • 4.0 star tripadvisor rating

    Overall our experience was very good. We had an issue with our closet light, which they never fixed, but we were able to unplug it for the duration of our stay. The staff was very polite and the food and service were great!

    Jan 16, 2020
  • 4.0 star tripadvisor rating
    3rd time

    This was our 3rd time at sapphire..we stayed in building 1 swim up room. The room was nice and clean. there was some issues with room.( Lamp with out bulb,no slippers in room, only 2 pillows,) was taken care of easy. The staff of this resort is what makes this a great resort. Let's start with the best 2 bartenders Cesar and Antonio at the beach bar ( Hail Cesar!!!!!!!!). Lemmy the beach waiter was great coming to swim up to get drinks for us. The entertainment crew are all great Luigi is a great guy, but Isaac is a great asset to company. Always went out of his way to talk to us and make sure we were having a great time..

    Jan 16, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319