Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.

2019 Resort Added Values

Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.

Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).

Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See

Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Junior Suite Oceanfront View or higher for 7 nights or more (restrictions apply*).

Family: Two kids 12 & under Stay, Play, & Eat Free during select dates.

Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. This beautifully renovated resort features newly added suites, refreshed décor, an enhanced fitness center with an air-conditioned yoga room, and a beachfront wedding venue for up to 120 guests! 

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered, including a new waterpark experience — complete with a splash park! Additionally, the new family water park will have both children and adults splashing around with a variety of slides for all to enjoy. Two great options all in one amazing resort! 

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. 

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges. Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property Information

Last Renovation: 2019
Total rooms: 327


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 9998 reviews
  • 5.0 star tripadvisor rating
    First time at Now Sapphire Riviera Cancun

    This was our first time in Mexico and Now Sapphire, and I have to say that my partner and I thoroughly enjoyed our stay. This was also our first all-inclusive and we stayed for a full week. Everyone was very nice and helpful. We were only able to dine in three out of the five restaurants, the other two gets very busy. The food were very nice, as well as the service. There were different programs and shows each day which we also enjoyed. I would not hesitate to recommend Now Sapphire.

    Nov 18, 2019
  • 5.0 star tripadvisor rating

    When my boyfriend and I got engaged a year and a half ago, we knew there was no where else we'd rather get married than at Now Sapphire. Dates traveled - November 2 through November 9. Wedding on November 6. Number of guests - 44 (including myself and my husband) Arrival day was amazing. We were whisked to the Preferred Lounge and given welcome cocktails while we filled out the small amount of paperwork needed. Rooms were ready around 3 (we arrive around 1:30). Everyone got the rooms they requested. Our room was in building 3, on the 3rd floor. Renovations at the resort were mostly completed when we arrived. There were a few things still being worked on (mainly the water slide area). ** Added swim out rooms. Swim out rooms in Buildings 1, 3, and 6 seem too close to existing spaces (building 1 swim outs are too close to the beach chairs/palapas, building 3 swim outs are too close to the bar on the beach, and building 6 swim outs are too close to the new wedding venue). The swim outs are an awesome addition to the resort though :) ** New Wedding Venue. It used to be the gym. Looks absolutely gorgeous. The staff is honestly what makes us return year after year. Lemi is absolutely one of the best, Luigi and his entire entertainment crew, Happy Feet (Alberto) and Moises, Antonio and Cesar. I know I am forgetting a ton but they are ALL amazing! My wedding coordinator was Lizbeth and she was absolutely a dream to work with. She was always available and checked in with me in the days leaving up to the wedding and the day of to make sure everything was okay. Highly recommend her if you are booking your wedding here. We got upgraded to the Governor's Suite for the night before the wedding and the night of the wedding (and then ended up staying there for the rest of the week). This room is AMAZING! Highly recommended if you have the money to spend. We always book preferred ocean view because we love being on the ocean but all the rooms are very nice. We didn't have any complaints from our group. I can't say enough about how amazing and magical this place is.

    Nov 18, 2019
  • 5.0 star tripadvisor rating
    Pleasantly Surpsied

    Upon arrival we were unsure of what ti expect at this resort but it did not disappoint. Staff and property were over the top! The entire entertainment team lead by Luigi was awesome. Constantly getting guests involved in activities from water aerobics to beach volleyball and lets not forget the crazy games (seriously the "trophy" presentation alone is worth the price of admission). Jaime (pool bar) and Alberto (market) shatter all expectations when it comes to service and making you feel like royalty. We will be back no doubt about it! Thanks for the amazing memories. Steve

    Nov 18, 2019
  • 5.0 star tripadvisor rating
    What a hotel!

    We stayed in now sapphire only for 6 nights (regrettably short) at the start of November. We were completely blown away when we arrived and throughout. We stayed in a preffered club ocean view room, the room was amazing! so spacious and beautifully decorated plus the hot tub on the balcony overlooking the beach was a great way to spend time! We only had time to eat in the buffet, try the Thai and Mexican restaurants, and the two grills opened at lunch time. The Thai and Mexican restaurants served gorgeous food and the lunch grills also were really nice! The drinks and cocktails were also super nice. The entertainment at the hotel was next level, putting on amazing shows you would pay to see! The entertainment team were all amazing, special mention to Isaac who was so pleasant and lots of fun! The hotel grounds and both the pools are beautiful, and the beach is also gorgeous and well kept (very little seaweed during our stay!) All the staff are so helpful and work so hard to make the guests happy, they couldn't have done enough for people. We loved our stay, and when we return to Mexico we will definitely look into returning to this beautiful hotel! Plus we can't recommended it enough!

    Nov 17, 2019
  • 5.0 star tripadvisor rating
    Fun Time

    LOVED IT< LOVED IT< LOVED IT...Great resort, staff were really great, could not do enough for us. Food was great, lot's of choice's , all you can drink. Show's both for kids and adults. Rooms were nice, stores to shop in.

    Nov 14, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319