Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.

2019 Resort Added Values

Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.

Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).

Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See

Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Junior Suite Oceanfront View or higher for 7 nights or more (restrictions apply*).

Family: Two kids 12 & under Stay, Play, & Eat Free during select dates.

Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. This beautifully renovated resort features newly added suites, refreshed décor, an enhanced fitness center with an air-conditioned yoga room, and a beachfront wedding venue for up to 120 guests! 

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered, including a new waterpark experience — complete with a splash park! Additionally, the new family water park will have both children and adults splashing around with a variety of slides for all to enjoy. Two great options all in one amazing resort! 

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. 

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges. Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property Information

Last Renovation: 2019
Total rooms: 327


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 10045 reviews
  • 3.0 star tripadvisor rating
    Don’t waste your money.

    We checked in today with our family, 23 people total with 9 rooms. My husband and I have an ocean front master suite which sounds so nice but is not that great. It is a large room with a separate bedroom and has 2 bathrooms. The room is clean but very blah, no pictures on any of the walls, no pretty or colorful pillows on the couch and no drawers for you to put your stuff. You have to hang everything up or fold it on a shelf. There is a huge balcony, no hot tub like the small room next to us, just 2 chairs and a small end table. Oh and we have a hammock that I’m not sure I could get out of. There are no night stands by the bed just a shelf above the bed. Each end of the shelf has a place to plug in 2 things, unfortunately for me there are 2 things already plugged in on my side, the phone and the wifi router. So I will be plugging my stuff in in the bathroom.We went to the buffet for dinner and half of the food that should be hot was barely warm. The good thing about a buffet is you have plenty of choices so I don’t think anyone left hungry, just not impressed. There are many places to choose from that are much better. The pool closed at 5pm and they quit serving food at the snack bar by the pool at 4:30. I will make it work for this trip but will never stay here again.

    Dec 04, 2019
  • 5.0 star tripadvisor rating
    Fabulous vacation!

    Had an amazing trip to Now Sapphire and we were so happy that we joined the Unlimited Vacation Club. Amazing food and fantastic service!!! Thanks so much to Lili Sosa for all her help in getting us here and making sure it was a time to remember. Can't wait to come back!!

    Dec 04, 2019
  • 3.0 star tripadvisor rating
    Thanksgiving getaway

    It was good for the price I guess. They advertise in their website water slides however, when we got there the slides were still in pieces. Buffet area was small and served the same food every day. Beach IS NOT blue we barely got in it. Very Eco-friendly. Staff was VERY friendly made the stay better. Food at the restaurants was OK. entertainment staff was awesome . I would try another resort before going back to this one.

    Dec 04, 2019
  • 5.0 star tripadvisor rating
    Outstanding Family Vacation!

    We stayed at the Now Sapphire from 11/26-12/2 and had a wonderful time (our 3rd time at this resort).  Our family has been to many all-inclusive resorts and this is our favorite.  The property itself is very well maintained and recently renovated.  The food was very good and there was a really nice variety.  We had dinner at the hibachi restaurant twice and my two daughters loved it!  The grill restaurant on the beach was very good and provided gorgeous views.  The main buffet restaurant was excellent for breakfast with an omelet bar and a wide selection. The greatest aspect of this resort is its people.  There were six of us, including my wife, two daughters, and in-laws and we were treated incredibly well.  The best waiter that we have ever had was Moses who works in the Market Café.  Not only did he remember what we wanted to drink each day, he remembered all of our names.  He is an absolute All-Star! There were many other outstanding employees, but I'll just mention two more.  Alan, who works in the lobby bar, was so caring and attentive.  He provided us with a cake on our last evening and included a little fire show to go along with it.  Another excellent employee was Luigi, who worked in entertainment.  He was non-stop entertainment, hilarious and completely engaging.  I'm convinced that he could make a fortune in Las Vegas. Overall, it was a phenomenal trip! The Dillon Family 

    Dec 03, 2019
  • 5.0 star tripadvisor rating
    Thanksgiving in Mexico

    Just returned from 8 nights at Now Sapphire and had a wonderful time. This is our 5th time to the resort and it is the staff that keep bringing us back! I'll try to break down my review into easy bullet points for people considering this property. 1. Rooms: just went through a much needed room upgrade with stand-up showers and upgraded tile and fixtures. New furniture, couches, etc really modernize the property. We booked a preferred club tropical view family suite and were in building 6 on the beach without a view of the beach. The family suite is simply a king room connecting to a room with double beds and fit our family of 5 easily. 2. Food: overall the food was wonderful! Breakfast buffet with made to order omelets, eggs, fruits, pastries, and various mexican traditional foods. We always asked to be in Alberto or Moises's section because they remembered us from previous visits and give consistently exceptional service! We ate most lunched at the barefoot grill by the pool because we were wet and didn't want to stop with the pool/beach fun. They serve hamburgers, nachos, and hot dogs and usually another option like paella or roasted chicken. Everything by the pool was fine in my opinion. My kids loved the hamburgers and nachos. For dinner we ate at most of the restaurants (Mexican, Mediterranean, Asian, French) Everything I ate at a restaurant was very good! I always ask the server what is the best entree on the menu and usually take their suggestion. 3. Entertainment. This is what has brought my family back here 5 times! We (aka my kids) LOVE the entertainment team lead by the amazing Luigi! Other faces have changed over the years, but Luigi consistently leads by example and has an entertainment team that is fun, welcoming, motivates people to get off their beach chair and participate, and just have fun. They host and deliver amazing nighttime entertainment including a cirque du soleil style circus show, magic show, rock n roll show, and others. This trip we were especially made to feel welcome by Luigi, Karely, Katherine, Xavier, Isaac, Omar, and Daniella. 4. Service. Truthfully, my best vacation is one that my kids love, but the service at this resort is truly exceptional and many people went out of their way this time to make our family feel special and welcome. I cannot say enough wonderful things about Martin, the pool concierge, who arranged for beach front cabanas and pool side cabanas for our family, made sure we had amazing waiters, brought my kids sand toys to play in the sand on our beach days, and just got to know us as we got to know him. His openness and ability to share stories of his family and his life has made him one of our dearest friends in Cancun! Vicente was a new pool concierge who was also very helpful and has great potential! Pedro, the sommelier, remembered us from our previous visit in August and also remembered our favorite style of wine. He offered suggestions to us and arranged special wine dinners for our family with a hand picked waiter (More on him in a minute). These experiences (for the cost of a bottle of wine) made our trip wonderful and would not have been possible without Rueben and Enrique, restaurant managers) also. Last but not least, the wait staff that went out of their way to make sure we were well taken care of! Erick was our hand picked waiter for our special wine dinners and also by the pool during the day. He is hard working, easy to talk with for recommendations or just amusing stories of life in Cancun. We made a silly comment that we hadn't had any food set on fire at this resort and he went out of his way to make a flamed strawberry and balsamic vinegar reduction served over ice cream. He had learned to make it years ago at another resort and this was the first time he had made it at this hotel. It was amazing and so fun to watch and all because of a little comment we joked about over our first dinner. Other waiters who were really top notch were Diego, Victor, Saul, Yumex, Jose, and Juan by the pool, Alberto, Moises, and Omar at Market Cafe, Miguel and Israel at Paramour, Erick, Enrique, and Juan (the chef) at Cibu and Didier, Ruben, and George at Lemon Grass. Finally, Raul was a consistent person who cleaned our room and did turn down service. He also put rose petals in our room for our final night. He was consistent, timely, and efficient. Negatives: the water slide that was supposed to be part of the recent renovation is not done. It is no where close to being done and was not worked on during our week at the property. I think if the staff were more honest/informed about why it isn't moving forward this would be less frustrating.

    Dec 01, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319