Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 20% off a romantic dinner, 20% off wine bottles and wine cellar dinners, and a 15 minute Shiatzu Chair Massage available in all Preferred Club Rooms (Preferred Club ROH excluded). Restrictions apply. 

2019 Resort Added Values

Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.

Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).

Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See

Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Junior Suite Oceanfront View or higher for 7 nights or more (restrictions apply*).

Family: Two kids 12 & under Stay, Play, & Eat Free during select dates.

Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. This beautifully renovated resort features newly added suites, refreshed décor, an enhanced fitness center with an air-conditioned yoga room, and a beachfront wedding venue for up to 120 guests! 

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered, including a new waterpark experience — complete with a splash park! Additionally, the new family water park will have both children and adults splashing around with a variety of slides for all to enjoy. Two great options all in one amazing resort! 

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. 

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges. Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property Information

Last Renovation: 2019
Total rooms: 327


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 10125 reviews
  • 5.0 star tripadvisor rating
    Beautiful open style resort

    This resort is quite beautiful. The majority of the resort is mostly palapa style structures with open air where you can feel the breeze. The crowd of guests tend to be on the more calm side as opposed to drunk party animals. The swimming pool is very big and larger than most resorts. There is an abundance of cabana, palapas, and patio furniture on the property that is in great condition. In the evening it will be important to make a reservation at where you want to eat as the wait can get pretty long. The only down side of the resort is that the beach/Oceanside is quite small. There is a seaweed problem but that is every property alongside the Maya Riviera right now. Bands in the evening along with weekly vendors coming on the property to sell a bit of Mexican art culture is nice to see!

    Jan 17, 2020
  • 4.0 star tripadvisor rating

    Overall our experience was very good. We had an issue with our closet light, which they never fixed, but we were able to unplug it for the duration of our stay. The staff was very polite and the food and service were great!

    Jan 16, 2020
  • 4.0 star tripadvisor rating
    3rd time

    This was our 3rd time at sapphire..we stayed in building 1 swim up room. The room was nice and clean. there was some issues with room.( Lamp with out bulb,no slippers in room, only 2 pillows,) was taken care of easy. The staff of this resort is what makes this a great resort. Let's start with the best 2 bartenders Cesar and Antonio at the beach bar ( Hail Cesar!!!!!!!!). Lemmy the beach waiter was great coming to swim up to get drinks for us. The entertainment crew are all great Luigi is a great guy, but Isaac is a great asset to company. Always went out of his way to talk to us and make sure we were having a great time..

    Jan 16, 2020
  • 2.0 star tripadvisor rating
    Lower Your Expectations

    Now Sapphire We have just returned from a week's stay at the Now Sapphire. I had heard some really great things about the resort, and we were quite excited about the trip. However, it did not nearly live up to the hype or even the most basics of what I would expect from a resort in this pricepoint. This is a relatively long review, so the short version is: the entertainment staff were very good, the food was passable, the restaurant situation was a mess, and the rooms were ok. However, the overall impression is that this place suffers from sickness-by-consultant. You can see the effects of the cuts everywhere. There is ridiculous rationing (one coke per room, rot-gut cheapest available liquor, limited food options), the kitchens were very slow which implies that they are short-staffed and overwhelmed, and the facilities are decaying. Facilities One of the biggest disappointments was the fact that the much hyped waterslides are nowhere near completion. On only one of the seven days was there any sign of work being done. At that pace, it will be a very long time until they are ready. It is a bit of an eyesore, but that is not out of keeping with the rest of the facilities. Chipped tiles, cracked concrete, walls in desperate need of a wash and a paint job, were all common. If the rooms had been updated, it was difficult to tell but there were some basics missing. For example, our room did not have a towelbar for handtowels. Our room (preferred club) did not have bathrobes or slippers, or even enough pillows for the three people in the room. After requesting more pillows, they showed up, but later in the stay they took them away again. Once again this implies management rationing, trying to lower costs and lessen the guests’ experience. Luckily we were on the third floor when our building flooded due to a broken pipe, so we did not have to be moved. Others in the building were not so lucky. Entertainment The staff were excellent and engaging. This can widely be said of most of the staff we dealt with (at restaurants, around the pool, etc.). Games and activities were well organized and fun. Unfortunately, as mentioned above the idle construction zone in the centre of the resort meant there was no core zone for teens. Additionally, if the waterslides ever get built it should reduce the pressure on the main pool (which can be very busy at times). Overall though, the entertainment staff were by far the best part of the resort. That extends to the nightly entertainment and even the performers brought in around the pool and in the lobby. Restaurants & Food The rationing of food was very frustrating. No snacks in the mini-bar, and very few drinks (as mentioned above – one coke per room). At the bars (pool and lobby), I had never heard of many of the brands of liquor, but the ones I did recognize would not be served at most respectable establishments. Their idea of a premium beer was a Bud Light. Some guests went to a local store to buy their own beer – kind of ridiculous at what purports to be a luxury resort. The preferred club lounge displays more upscale liquor but the staff go into another room to prepare your drinks so you have no idea what is actually going in them. The no reservation system for restaurants was a gong show. They only use some of the tables each night and there is no apparent system. If you want to ensure you will be seated, you must line up an hour or more before the restaurant opens. If you are not lucky enough (or choose not to spend your vacation in line), you are at the whim of the hostess. There are no beepers or any other method of alerting you when a table is ready, and they will not seat you unless your entire group is present. So it’s not even that you could have one member of your party wait until such time as a table may become available. The consequence of that system is many people standing around looking deeply unsatisfied. They won’t permit you to wait in the bar area until you are about the be seated. The way to get a reservation (in a no reservation system) is that they will sell you expensive bottles of wine, the purchase of which guarantees you a table at a time of your choosing. I was not inclined to give this resort any more of my money, so that was not an option for us. Clearly the system is designed to funnel as many people to the buffet as possible. The buffet is ok, but as mentioned in other reviews it is not nearly big enough for the size of the resort – more evidence of rationing. Another observation, there is a pizza oven in the Mediterranean restaurant, but no pizzas on the menus. Perhaps another victim of management cuts. The best food was the burgers and snacks at the Barefoot Grill. Well done to the staff there who are extremely busy, but manage very well. In short, it’s not a terrible resort, but it fell well below the standards that one would expect. If more effort were given to improve the guest experience rather than cutting costs it could be decent. However, I wouldn’t hold my breath. If you are going to visit this resort, lower your expectations.

    Jan 15, 2020
  • 5.0 star tripadvisor rating

    Have to say, starting off never visiting I was VERY nervous. But after the first day I fell in love. The entertainment team lead by Luigi, were amazing. They walked around the pool and included you in games and activities, and then also hosted shows later in the night. They always kept it fun and always had things for you to do; rain or shine. There were also two amazing bartenders you have to visit if you go, Jamie(usually at the swim up bar) and Lemmy(usually at the beach). These two MADE our trip. Every day we saw them. Since we had a room that had the pool right on the beach we saw Lemmy a lot, we had a lot of family there since it was for our wedding and he was great coming back and checking on us. He was very nice, funny and a VERY hard worker. Next was Jamie, he remembered our drinks, was very friendly, quick and always was joking with us. I would go back just to visit them two.

    Jan 13, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319