Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 20% off a romantic dinner, 20% off wine bottles and wine cellar dinners, and a 15 minute Shiatzu Chair Massage available in all Preferred Club Rooms (Preferred Club ROH excluded). Restrictions apply. 

2020 Resort Added Values 
Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more.
Golf: One complimentary round of golf per person, per day (restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package. Restrictions apply. See
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary with a 7 night stay in the minimum required room category (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. This beautifully renovated resort features newly added suites, refreshed décor, an enhanced fitness center with an air-conditioned yoga room, and a beachfront wedding venue for up to 120 guests! 

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered, including a new waterpark experience — complete with a splash park! Additionally, the new family water park will have both children and adults splashing around with a variety of slides for all to enjoy. Two great options all in one amazing resort! 

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. 

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges. Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property Information

Last Renovation: 2019
Total rooms: 327


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Advisory The hotel is working on the water park and assembling the structure. This is a closed area and clients are not disturbed by any kind of heavy machinery or noise/dust. There are workers present. The water park area is not affecting the main pool, swim outs or Preferred Club pool, as it is a separate pool where the core zone was. Work is taking place Monday-Sunday from 10am-5pm. Please note renovation dates and times are subject to change at any time without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 10135 reviews
  • 5.0 star tripadvisor rating
    Evaluating service

    Ayer many years visiting Now Saphire ay Riviera Cancún I could honestly say that the service from Mrs. Karina Is exelent, every guest from my family is totally satisfied with her service and atentions. Thank You

    Jan 23, 2020
  • 5.0 star tripadvisor rating
    Great time! Loved the resort!

    Went with a group of friends and stayed in the preferred section. It was wonderful! The food and restaurant choices are spectacular! I did a spa massage which was amazing. The room is perfect and be sure to take advantage of room service! I’ve been to Cancun/Riviera Maya several times and this is definitely a resort I will visit again!

    Jan 23, 2020
  • 5.0 star tripadvisor rating
    Outstanding Property and Staff! Return each year!

    I escort a travel group to NOW SAPPHIRE every fall. I love introducing clients to this fabulous property and the amazing staff. Our Cheif Concierge Karina goes above and beyond to insure my clients are well taken care of. From year to year, any minor issues are resolved and each keeps getting better and better. Each staff you come in contact with is friendly and welcoming. This year our check-in process was expedited to get everyone into the pool quicker! That is service! This is a small, nice size property. Easy to maneuver without having to walk a ton. Each and every restaurant is very accommodating. Each time you returned to the buffet, they staff remember me and made sure you had all your favorites, like kahlua for my coffee and mimosas! There is a reason we chose to return each year to this resort - outstanding service, friendly and welcoming faces who have become family. It always amazes me that there staff can remember us from the previous year. That warms my heart. Thank you NOW SAPPHIRE for doing such a great job! Love ther renovations to ther property! See you in November!

    Jan 23, 2020
  • 3.0 star tripadvisor rating
    Overall good experience with issues

    We were at the NS from 5 to 15 January as a couple. Staff. Excellent, from front desk, waiters to maid service. One thing that could be improved is turned down service done after 7pm. They would generally do this in the afternoon! Dining Cibu and French were outstanding. Asian and Grill were good. We did not try the Mexican. You generally have to be patient and wait if you want access to the a la carte restaurants. Buffet was extremely small and lacking in variety. You had to ask waiters for butter, salt and pepper and food items like bacon which was rarely available at the buffet. They would go and get food for you directly from the kitchen if you asked. Bars Very poor alcohol selection for non preferred guests. I have seen better in Cuba and other much less expensive resorts. We drink very little alcohol so it did not affect us too much. House wine with lunch and dinner was OK. There is a so called mediocre "sports bar" which consist of a few TVs and a couple of pool tables. No bar service during the day. It becomes a disco after 1030pm. Café Excellent service and coffee. We admired the patience of the ladies working there. We never saw anyone leave them a tip. Rooms Large and modern. No robes, slippers or hair dryer. You have to call to get those, which we found strange. Beach and Pools. Lovely beach but not good for swimming. The guys cleaning the beach deserve a special mention for their hard work everyday. Main pool was large but freezing and often filled with drunken guests. Note that this a family resort with many children of all ages. It is very quiet after 11pm except for a few highly inebriated patrons. We enjoyed our stay in spite of the issues noted but will likely not return.

    Jan 20, 2020
  • 2.0 star tripadvisor rating
    Second Day of trouble at the Now Saphire Riviera Cancun

    We’re now in our third room in the last 36 hours. The Now Saphire Riviera Cancun is an ok resort if you don’t mind air conditioning that only works now and then, moldy rooms, random trash outside your room, hair balls on the steps leading to your room, spilled coffee stains on the landings, pieces of the chocolate bar left by the last guest, dusty lamps and fountains that don’t work.

    Jan 19, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319