Hotel Overview

2019 Resort Added Values

Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.

Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).

Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. 

Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Junior Suite Oceanfront View or higher for 7 nights or more (restrictions apply*).

Family: Two kids 12 & under Stay, Play, & Eat Free during select dates.

Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture.

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered. 

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. 

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges. Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property Information

Last Renovation: 2015
Total rooms: 327


Hotel Details

Onsite Dining

Show More


Show More


Show More

Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Advisory The hotel is undergoing renovations which will be completed in two phases. Phase 1 began with enhancements to rear guestroom buildings. Phase 2 will be the remaining guestroom buildings near the swimming pool/beach, which will be completed during the month of September. Furthermore, in order to ensure minimal guest impact, the resort will be temporarily closing August 26 through October 2019. Please note renovation dates are subject to change at any time without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 9853 reviews
  • 4.0 star tripadvisor rating
    Seaweed was the only thing we didn't love

    We loved the resort, the people (the entertainment workers were fantastic), and the Food. The only thing that made it not a fantastic vacation was the sea weed. We will be sure to check the conditions of the beace and ocean before coming again.

    Aug 13, 2019
  • 5.0 star tripadvisor rating
    Would Go Back!

    Now Sapphire was recommended to me by family members who went the year prior, and I’m glad they did. My mother, cousin and I had a great time. Ceaser at the front desk was extremely helpful with our check in and room upgrade. The bell boys also took care of transferring our luggage from one room to the other while we were able to enjoy our time by the pool. The entertainment team was amazing. They were there from 8am till 11pm working and making sure everyone had a wonderful time. My stay became better once I started to interact witj them. They encouraged and welcomed everyone to each activity without being too pushy. They nightly entertainment shows they put on was very convenient especially for my cousin whom wasn’t old enough for the club. From the first meeting they had our names memorized and always said hello! Thank you too Kathrine, Julio, Omar, Ivan, Isaac, Carly for making our stay very enjoyable. Special thanks to Luigi for being such a lovable and hysterical person; my mother referred to him as “the funny one.” He was always doing something that kept everyone laughing and smiling. Also, Xavier he was always very sweet and friendly, they were the dynamic duo. I’m very glad that I was able to meet them and become friends for the duration of my stay. If you’re looking for a place to go with family, where there is activities and fun things to do .. this is the place.

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Loved this resort!!

    We transferred to now sapphire from dreams puerto aventuras and we were not disappointed one bit. Family trip of 9. 3 younger kids and they loved the pool. Resort was very well kept, clean rooms and the food was amazing. You could also see some of the wildlife running around at certain parts of the day. They were doing some renovations to a few buildings during our trip but it didn’t interfere with us at all. We did the cigar rolling class with Juan and had a blast. The staff was attentive and on top of everything. Felipe the pool concierge gave us a pool cabana since we had a small child and a senior in our group. We would definitely visit this resort again if we have the chance. I highly recommend!

    Aug 12, 2019
  • 4.0 star tripadvisor rating
    40th Birthday Celebration

    A weekend get away!! I loved it had an amazing long weekend and the weather was amazing!! Stayed preferred club and room was great and not too far of a walk to everything!! Zumba was amazing everyday!! Can’t wait for the remodel I think I would like to bring the kids back!! The Japanese was awesome we got an assortment of sushi and it was great could barely eat my dinner!! Lots of music and fun in a huge pool. With the seaweed issue, you can’t really enjoy the beach!! It’s Mother Nature nothing you can do!! We did walk it and they have a fence up to catch it but the smell is pretty bad! Hopefully it passes soon it definitely sad it affects these resorts!! Great service and staff!!

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Our Perfect Wedding

    We had the most beautiful wedding at NOW Sapphire this past June! Ramon was our wedding coordinator and he did an excellent job making sure every little detail was perfect! Our 86 guests were all tended to without any complaints. We stayed in the ocean front room and then the Governor’s suite. All of the rooms were very clean and had beautiful views of the beach. The entertainment at the pool kept my friends engaged and having fun. There was quite a bit of seaweed in the water but the resort works around the clock cleaning it up and was manageable. The food for the most part was very good (our favorite was the French and then the Japanese hibachi), although I did have some guests getting very sick from the food at the Mexican restaurant and the buffet. We did leave feedback at the front desk. The wedding food was amazing! I highly recommend this resort for your next travel destination!

    Aug 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519