Hotel Overview

2019 Resort Added Values

Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.

Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).

Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. 

Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Junior Suite Oceanfront View or higher for 7 nights or more (restrictions apply*).

Family: Two kids 12 & under Stay, Play, & Eat Free during select dates.

Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture.

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered. 

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. 

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges. Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property Information

Last Renovation: 2015
Total rooms: 327


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The hotel is undergoing renovations which will be completed in two phases. Phase 1 began with enhancements to rear guestroom buildings. Phase 2 will be the remaining guestroom buildings near the swimming pool/beach, which will be completed during the month of September. Furthermore, in order to ensure minimal guest impact, the resort will be temporarily closing August 26 through October 2019. Please note renovation dates are subject to change at any time without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 9699 reviews
  • 5.0 star tripadvisor rating

    What can I say beautiful hotel only outshone by the service and dedication of the staff . Big shout out to the guys by the preferred club pool Ceasar, Alan, Miguel and Misael who have made our holiday extra special.Rooms are immaculate cleaned twice a day and mini bar kept well stocked.Food is amazing plenty of choice and the steak is perfection...looking forward to coming back.

    Jun 20, 2019
  • 5.0 star tripadvisor rating
    Amazing experience

    Great hotel, great staff, definitely recommend paying for the preferred club. Would highly recommend this hotel, they can not do enough for you and the views are amazing, you truly are in paradise! All the food in the all restaurants are amazing quality.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Special memories to keep

    I visited Now Sapphire on the 10th till the 17th and have nothing but positive words. Incredible staff, amazing food and a beautiful hotel. Jose, Luigi and Edwardo were my favourite staff, they worked so hard and stood out to me personally. Each individual staff member was incredible and made sure my family’s stay was happy. The views were beautiful, I loved the beach (despite the sea weed issue others may fault). The variety of food was amazing, and my favourite restaurant was the grill. My room was clean, and beautifully designed. The drinks were also very nice, and I was happy to be able to choose from so many. The entertainment was amazing, and the team also. They all worked incredibly hard to make everyone feel welcome, and part of the fun. Luigi was very funny, and charming. - the only negative was not booking for two weeks! I will be racing to come back very soon :)

    Jun 19, 2019
  • 4.0 star tripadvisor rating
    Pleasantly Surprised. Great Value for the $$. Excellent Staff.

    Now Sapphire has a lot of beach frontage and the layout makes everything convenient (no super long walks to get anywhere). The resort is showing some age, BUT they are currently renovating multiple buildings and will actually close for a month or so in the fall of 2019 in order to complete all the renovations (including making the ocean facing 1st floor rooms swimout rooms). The staff can make or break a guest's stay and Now Sapphire staff is excellent. Karla, the hostess at Bluewater Grill and Cibu was a delight. Luigi on the entertainment staff is incredible (such energy and positivity). Restaurants were very good. The only reservation needed is for the hibachi table in the Lemongrass restaurant. The French restaurant is a favorite ... attentive service, romantic atmosphere, and A/C. The Bluewater Grill is a nice break during the day ... out of the sun, but almost on the beach (great water views). We enjoyed a bike ride with the entertainment staff into Puerto Morelos. Crazy games at 3pm at the main pool each day was super entertaining and funny. We mostly hung out at the quiet, secluded Preferred Club pool (called The Reef), but would go to the main pool for awhile each afternoon. If you want quiet, pay up for the Preferred Club, but an ocean view room is not really necessary unless you plan to spend a lot of time in your room. Overall, a very good experience, especially for the all-inclusive price we paid. If they don't raise the prices much after the renovation, I'd definitely consider going back.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Returning soon

    The staff here is incredible. They made sure to go above and beyond for my girlfriend and i and made sure to make her birthday memorable. From decorating our room, to decorating our cabana at the pool area, to bringing her chocolate covered strawberries. Pavel and Leonardo were extremely helpful in helping me arrange these things and surprise her. Miguel, Alan, Cesar, and Misael all took care of us every day at the preferred club pool making sure they kept drinks in our hand and made us extremely comfortable. Antonio and Fransisco were also amazing. All these people went above and beyond for us on our vacation and we couldn’t be any more grateful. We are already planning our next trip back. Thank you for everything! Truly appreciate the hospitality.

    Jun 19, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519