Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 25% off a romantic dinner and a 20 minute Shiatzu Chair Massage available in all Preferred Club Rooms (Preferred Club ROH excluded). Restrictions apply. 

2020 Resort Added Values
Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more.
Golf: One complimentary round of golf per person, per day (restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package. Restrictions apply. See
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary with a 7 night stay in the minimum required room category (restrictions apply*).

Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea. 

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included). 

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. 

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Riviera Maya - Beach
Cancun International Airport (CUN) : 18 miles


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 11948 reviews
  • 4.0 star tripadvisor rating
    Over the Top Service!

    The staff was amazing and incredibly accommodating. The room was also well above average, although the fitness center was a bit below with dated, poorly maintained equipment. Food was pretty good with 7+ options and the staff would accommodate any special order requested. The one well below average item was the drinks. Cocktails were very weak, unless you requested top shelf. House wines very limited. Finally, the obligatory sales pitch was as low pressure as I’ve experienced. 90 minutes and we walked with couples massages, a catamaran trip, and dinner for two on the beach.

    Feb 17, 2020
  • 4.0 star tripadvisor rating
    Wonderful staff

    The Now Jade is a very nice resort with very friendly, hard-working staff who always have a smile. The resort is clean and the pools are warm and inviting. My only complaints are that we could not swim in the sea - the waves were too rough every day and we were there for 10. The other thing is if you are not into sports the main lobby area is dominated by a theatre size screen with you guessed it - sports. The circus show and fire show were very entertaining. The food was top notch - my favorites were the Italian and French ones. Special thanks is extended to Migel, Roxana, Stan, Saul, Cristian, Amava (hopefully I am reading their names correctly) - all of whom make sure your stay is enjoyable.

    Feb 16, 2020
  • 4.0 star tripadvisor rating
    chinese restaurant

    chef stevan seagal is the best !! food is so good and the workers are very including and friendly. men must wear long pants if you want to experience the great tepanyaki show but it is worth it. the entertainment is great and this place has great workers

    Feb 15, 2020
  • 5.0 star tripadvisor rating
    Amazing food, staff, location, perfect wedding destination

    Chef Esteban "Steven Seagal" and Eduardo from Spice restaurant are just 2 examples of the amazing service. My family had such an amazing time at the hibachi, we will never forget it! My young niece was exhausted since it was past her bedtime and Eduardo made her a snail toy out of melted plastic - her eyes lit up and it truly made her night. Also, I've never seen my Dad have so much fun! We had our destination wedding there and would do it again in a heartbeat. Several of our guests now want to do the same. It was beautiful, so fun for all ages, conducive to a group, and everyone was so fun. The pools are gorgeous, with quiet areas and fun, up-beat spaces. Our actual wedding felt so high-end for less than a third of what we would have paid in the USA. We had the ceremony on the pergola overlooking the ocean and then the reception on el patio/pool deck (also overlooking the ocean). Our wedding coordinator, Emmanuel, was excellent and very accommodating. The flowers, guitarist, food, service, everything was perfect. Our photographer, Ernesto Sauza, and our videographer were AMAZING. They made us look and feel like models and we had so much fun, which I've never said while taking professional pictures. We are already planning our return trip. I absolutely recommend to anyone (friends, family, groups, romantic get-aways, destination weddings).

    Feb 15, 2020
  • 4.0 star tripadvisor rating
    Better than Expected

    Stayed here for 4 nights for a destination wedding. Room was nice for this level resort. Food was better than expected though the Italian restaurant was not that good. Grill during the day was pretty good. Did not like the lack of bottled water available. Beach was adequate. Preferred club was nice with the exception of one night when it was full of a bunch of young children who let them run around at will.

    Feb 15, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319