Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.

2019 Resort Added Values

Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.

Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).

Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See

Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).

Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea. 

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included). 

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. 

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Riviera Maya - Beach
Cancun International Airport (CUN) : 18 miles

Property Information

Total rooms: 327


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 11681 reviews
  • 5.0 star tripadvisor rating
    Amazing Resort

    We just returned from a week at Now Jade, it was our first time at this resort. We were so impressed right from the start, room was amazing we were in a Preferred Room looking over the preferred pool.

    Nov 11, 2019
  • 5.0 star tripadvisor rating
    Great Service and Stay

    Stayed here mid September. Stayed in the Preferred Ocean Front room. View was perfect. Enjoyed the ocean sounds from our balcony. We had a one bedroom suite with a separate livingroom area. Two TVs. Large bathroom with large rain shower. Jacuzzi bathtub on the balcony. Rooms were very clean. Beds were comfortable. Had turndown service. Stayed mostly at the Preferred pool where it was quiet and infinity pool overlooking ocean. Bartender made great drinks and waiters were always hustling to get drinks and food out to guests. Especially Daniel. Bartenders in the preferred lounge were very friendly and made great drinks. Liked the sports lounge area with gigantic TV and fast waitresses. Buffet was good. Really enjoyed the Italian restaurant. The minestrone soup was great. Asian restaurant was good. Nice atmosphere. Mexican restaurant was great. Had breakfast twice at the French restaurant for preferred guests. The service at all restaurants including the buffet had excellent service. We have stayed at many places in Riviera Maya and this one was the best so far.

    Nov 11, 2019
  • 4.0 star tripadvisor rating
    Fabulous staff shame about the renovations

    Just returned from now jade which was disappointing,not because of hotel but the fact tui didn’t tell us it was having major renovations done as it is rainy season. The hotel is lovely and the staff are amazing can’t do enough I have to mention Karen in the lobby bar works so hard ,Antonioni in castaways restaurant soo funny and Alfredo round pool,they make this hotel. Just along beach is the town of Puerto Morelos worth a visit and you pass the dolphins on the way. Really enjoyed our holiday despite building work ,this is our third visit to Mexico and best hotel up to now , large whirlpool bath in rooms nice touch.

    Nov 11, 2019
  • 1.0 star tripadvisor rating

    My partner and I had a holiday here in September was generally a nice place until the 6th day into the holiday when I received food poisoning. Suffering from all the well known symptoms as well as server dehydration and joint pain. I’ve lost out on some of my holiday and also having to take time off work when I returns home due to sickness, thankfully most of the symptoms cleared after 1/2 weeks but do still have some on going problems from the food poisoning and been told by my GP it can be on going for a quite a while. I’ve stayed silent until hearing from TUI but there response has been absolutely awful I’ve been passed from pillar to post being told to email then to ring then being told to email again the whole process lasting over 2 months, they haven’t admitted any liability and passing it as a ‘upset stomach’ Ive got all necessary paperwork from my GP saying it’s food poisoning dating from the after I come home (earliest I could get there) I’ve been back and fourth several times and been in contact with the Food Standards Agency who both confirmed it was a type of food poisoning (shigella sonnei) and have also dated it to being on holiday. Tui won’t take any of this into consideration the whole ordeal has seen me lose part of my holiday and several days off work with on going symptoms all together me receiving food poisoning has cost me over £1,000 while being self employed and also just getting a mortgage this has been financially crippling. The staff as a whole at the hotel were 10/10 was a nice place to be but I cannot over look the fact I paid to receive food poisoning which then cost me more money on loss of earning and still dealing with symptoms. Tui have been a absolute joke so stay well away from this hotel and TUI.

    Nov 11, 2019
  • 5.0 star tripadvisor rating

    Had a great time the service was great Edgar and Gayler from Carnival restaurant took care of us their service was great, Antonio from the Castaway restaurant also was great Eduardo from the preferred pool waiter the pool bartender Yovani was great made the best drinks also in the lobby bar we had Francisco in the lounge Raul and Rodrigo were great and the best chef Francisco who made us food that was so tasty and very good overall we had excellent food excellent treatment will go back and would recomend it to all.

    Nov 11, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319