Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 25% off a romantic dinner and a 20 minute Shiatzu Chair Massage available in all Preferred Club Rooms (Preferred Club ROH excluded). Restrictions apply. 

2020 Resort Added Values
Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more.
Golf: One complimentary round of golf per person, per day (restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package. Restrictions apply. See
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary with a 7 night stay in the minimum required room category (restrictions apply*).

Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea. 

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included). 

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. 

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Riviera Maya - Beach
Cancun International Airport (CUN) : 18 miles

Property Information

Total rooms: 327


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 11882 reviews
  • 5.0 star tripadvisor rating
    Spice @ Now Jade

    Miguel was Awesome! Such a wonderful dining experience! Food was amazing and the show was well worth the wait. We had a person with Celiac in our group and they were really great and accommodating. It is a must have for anyone visiting the Now Jade Resort!

    Jan 23, 2020
  • 5.0 star tripadvisor rating
    Great hotel, friendly staff!

    Had a great family vacation at the NowJade. Favourite restaurant was Tamarindo. Our server Gilberto Cein, was great very helpful and friendly. Always went above and beyond to help. As well as the manager Elpidio, and hostess Yobana who opened the the restaurant after hours to let us eat. The chef Trinidad who made amazing food (warm corn desert was the favourite) . The resort was great, all areas were clean and maintained. The tequila tasting on Mexican day was so good, and lots of great tequilas were tasted. Wouldn’t hesitate to return. Everyone made the trip so enjoyable!

    Jan 22, 2020
  • 5.0 star tripadvisor rating
    Pure paradise

    This hotel is a gem! It’s modern and beautifully decorated, it’s idyllic on the beach with a plethora of pools to chose from including a swim up bar and an infinity pool overlooking the ocean. We visited in January, it was not over busy and the weather was great. There is a great choice of restaurants, however our favourites were the Mexican Tamarind, the Asian one Spice (particularly the teppanyaki table) and the buffet restaurant! The buffet restaurant food was excellent, a lot of it cooked to order like grilled meats and veg, freshly made tortillas and enchiladas etc, and the wait staff there are fantastic! They have a laugh between themselves and are great to watch and very attentive. I particularly want to mention Alvaro who is the server bringing drinks at the beach... he is excellent! Quick, attentive and with a great smile and good banter. I would also like to mention Jorge at the Mix Bar, which is the gorgeous “Ibiza style” swings bar (as in the seats... not anything else!) he is a real character, friendly, attentive, remembers you and great to chat to. We’ve had a holiday of a life time here in Mexico at Now Jade. Only thing I didn’t enjoy is the rooms are noisy from the echoey corridors so bring ear plugs as people can be loud and happy walking back to their rooms after a fun evening!

    Jan 22, 2020
  • 5.0 star tripadvisor rating
    Great place!

    Loved staying here— lots of restaurants, events, and amenities for all ages. Especially enjoyed the tepanyaki dinner at Spice restaurant, with Miguel as our chef. Beautiful beaches, plenty of chairs, very kind and friendly staff. 🙂😎

    Jan 22, 2020
  • 5.0 star tripadvisor rating
    Family Trip was Fantastic

    Now Jade is a fantastic property. We are very well traveled and Now Jade is without a doubt one of the best we have been to.The entire resort is beautiful and spotless. When arriving at the resort all my requests were met and exceeded. We booked a family suite(2 adjoining rooms) and another suite for our immediate family and they kept us and the rest of our party(15 all together) in building one and it was fabulous. Our rooms were spotless and cleaned daily as well as mini bar re-stocked. My eldest daughter has a gluten allergy and the staff was outstanding with her. The head chefs came out and met her and did such an amazing job to make her so many wonderful dishes throughout the entire week at every meal. The pools were all so clean and heated which was a plus. There was never any area of this property that wasn't spotless including all the common area bathrooms. The food was outstanding throughout the entire resort. The buffet for breakfast, lunch and supper was so wonderful. There were so many delicious choices that even the pickiest of eaters would be satisfied. We had a fabulous meal at Spice and the show chef was amazing. Capers was also delicious, especially the desserts. We had lunch several times at Castaways and again it was delicious and the kids loved the hot dogs and hamburgers pool side from the Barefoot Grill. Coco Cafe also made awesome cappuccinos and other coffee drinks. Room service brought us coffee each morning which we enjoyed on our deck will looking at the beautiful ocean and my husband and kids loved evening room service of burgers and fries. The beach was lovely to look at(barely any seaweed and what came in was cleaned up daily by very hard working men) but unfortunately we had a windy week so the current was fierce and swimming wasn't an option. But it did not stop us from building many sand castles and playing at the shore. The pool side and beach service was also outstanding. The servers remembered us daily and our drink orders, our cups were never empty and the servers were also doing everything with a smile. I truly can't say enough about Now Jade and my family and I would happily return anytime :-)

    Jan 21, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319