2019 Resort Added Values
Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applevacations.com/weddings-honeymoons.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.
Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.
Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.
*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating11701 reviews
November 2 - 9 Vacation
We have just completed a delightful weeks vacation at NOW Jade and am amazed that some reviewers have complained about facilities and/or food. We loved our adjoining rooms finding them comfortable, clean, and modern. An only concern is the split level at the foot of the bed which could lead to falls. The restaurants offered good variety and value for the price of the all-inclusive. Our favorites were the French and Mediterranean restaurants. The grounds and pool area were lovely and well kept. However the best part of NOW Jade is the excellent, friendly, and courteous staff. All though it is difficult to pick out individuals from the overall group, we were particularly impressed with Jose at the French restaurant, Miguel at the hibachi grill, Armando at Carnival for breakfast, Zelatiel at Castaways, Carlos at Capers, Tomas at the infinity pool, and Cristian and Lissette on the entertainment staff.
November get away
This was my 2nd time at the Now Jade. I was last there in February 2017. Unfortunately, I feel like the place is run down. The rooms need painting, and new furniture as everything is faded/stained. I had to repeatedly ask for extra towels even when we left a note with $$ for our maid. There was no hard liquor for our room ( this is the only all inclusive I have been to where you can’t get hard liquor in your room). Our mini fridge was not stocked daily. I can say the food at all the restaurants was amazing. Including the Barefoot Grill by the preferred club pool!! The coffee shop was fabulous, unfortunately the Italian restaurant was under construction and the Italian was served outside where the bugs were biting. The beach is rocky but pools are nice. Thankfully the weather was Awesome! The staff was friendly but not overly eager to please. Having been to Punta Cana the last 3 Novembers, the beach and service is much better there! To include the Now Larimar.
7 Day stay at Now Jade
Positives: Food was good to very good. Coffee was great! Very friendly staff, helpful. Emiliano in the Carnaval buffet restaurant was the best, always a smile and gave great service. Clean and comfortable rooms. Beach had great sand. Negatives: Drinks tasted watered-down. They were inconsistent from bar to bar. Bottles had no flow counters on them, always a concern. Our room was a connecting room. The door separating us was flimsy. We could hear their (strangers) conversations and I’m sure that they could hear ours. We even heard their shower! Restaurant management needs revamping. Trying to sit large groups was near impossible and the host didn’t seem to understand that groups actually wanted to sit together! Also, we had to often wait to be seated even though tables were visibly available. They ran out of beach towels every day that we were there. This is inexcusable as the beach and pool are the reasons people go to a resort. We have been to many and this is the first time we had seen this. Lounge chairs were uncomfortable and insufficient in number. The Scores sports bar allowed children in after 1030pm. The blame is on the parents primarily but management did not enforce their own posted policy of needing to be 18 to be in there.
somewhat okay, but there are loose ends.
we booked through Air Transat from YYZ in a group of 6. Take the Air Transat website with a grain of salt in regards to number of gourmet restaurants. Every coffee shop or beach bar becomes a gourmet restaurant. Giving it a 5 star rating must be according to their own standards as well. Anyway this review is about the Hotel. There are 2 sections, one is called the "preferred club" adults only section. Originally upon booking 8 months ago we were told by the hotel, that even though we booked in the "normal" section, that we would be allowed to use the pool area. Upon arrival we then were told otherwise. Which incidentally turned out to be in our favour. The beach in front of the "preferred club" is awful. You cant swim there. Only huge rocks and seaweeds. As an added benefit you get continuously extremely strong sewage smell. Our arrival was somewhat not so hot. The Receptionist showed no empathy or willingness to give us a room on the ground floor or closer to the pool. 2 of us are seniors with knee problems. Her short comment was that there are lifts. She then proceeded to give us rooms furthest away from lobby and pool/beach. The rooms are actually were nice. Our only surprise was that for days we only got 2 towels. That does not work for any female with longer hair. Pool and beach are very nice. Service is actually very good there. And the entertainment team is doing a great job. If you are a smoker you better stop. Smoking is only permitted on the beach or the one bar next to the beach. That bar was however closed half the time for wedding functions. You wonder why the hotel still sells cigars?? Actually these 4 to 5 weddings a day reduce your options also in some restaurants. Now coming to restaurants. The hotel has a no reservation policy. That might work for a couple but if you are a group of 6 that does not work. You might either wait for an hour and miss the evening show. Or alternatively pay 28 US $ for the same bottle of wine, which normally comes free. For example you dress up for the French restaurant, but due to the wait you decide to go to the buffet. Now you are overdressed. And as mentioned before our room was far away. Very frustrating. The food especially in the french restaurant is excellent. Watch out at the teppenyaki table in the Japanese place.. They like to over-salt everything. But generally we had no complaints with the food. The Buffet place for breakfast and lunch was generally a positive experience. Some restaurants were under construction last week, which again limits your options. Being numerous times in the area, there are better choices around.
Love this resort
This is my family's 2nd year staying at Now Jade. Every staff member treated us like family and ensured that we had a great experience while there. Everything was clean. The food was great. Our rooms were very comfortable. And we loved the 24/7 room service.