Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.

2019 Resort Added Values

Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.

Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).

Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See

Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).

Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea. 

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included). 

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. 

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Riviera Maya - Beach
Cancun International Airport (CUN) : 18 miles

Property Information

Total rooms: 327


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 11740 reviews
  • 1.0 star tripadvisor rating
    Be Aware!!

    Gave the staff multiple opportunities to fix room issues. Paid over $450 USD for upgrades that never where received. I hope this post let's people think twice about going to NowJade. Buyer beware. Can't keep a promise......

    Dec 09, 2019
  • 5.0 star tripadvisor rating
    Great Times with the kids

    We sent 12 days at Jade and everyday got better. We went for a family wedding and ended up going 3 days earlier than the group to get our 15 month and 2 1/2 year old settled in before the fun began. We originally booked a Preferred Club Suite and when we went to check in we upgraded to the Governors Suite and were not disappointed. The entire staff where ever you went Pools, beach, lobby, restaurants, bars were all more than accommodating and very well with our children. The entertainment staff was “entertaining” they never stopped. The resort is super close to Puerto Moralos if you do want a quick trip for a Mexican experience. We rented a car at the resort and went off on a few adventures. The resort itself did have minor maintenance during the day which wasn’t a huge deal. We did get to see other rooms of our family and they were all nice. From a standard tropical room to a ocean view preferred room. My mother is in a wheelchair and she was so happy the resort was very accessible and the staff helped her go anywhere when my father wasn’t in commission.

    Dec 09, 2019
  • 5.0 star tripadvisor rating
    Beautiful place to spend time in cancun!

    We were a good size group, about 15 and we all thoroughly enjoyed our stay here. The staff were truly amazing and the rooms were great and spacious too. Nothing négative to say about this resort. Just book it and enjoy!

    Dec 09, 2019
  • 5.0 star tripadvisor rating
    11th time at the now jade

    What more can I say about this place. It keeps getting better and better. We were there in October, sorry this is late, and it was wonderful. My many thanks to David Lopez, Diana Hernandez, My main Leo at the Carnival, also Edgar, and Armondo, Lourdes , Zapitell at Castaways. and a special thanks to Daniell at the Mexican Restaurant for making our anniversary dinner so special. There are so many of the staff that we love so much. All of them make us feel like this is our home away from home. If any of you have any questions about this place just ask. Hope to be going back real soon.

    Dec 09, 2019
  • 3.0 star tripadvisor rating
    Not worth the 5 golden Apple rating

    We come down to Riviera Maya every year in December...we've stayed a few places. Using the apple vacation 5 golden apple rating we picked Now Jade this year. We spent a little more and got a whole lot less. In fairness it's it is not. We have stayed at Ocean paradise twice ( it was given 5 red apples this year) ...the resort, food, beach, and privilege amenities are FAR superior at ocean vs Now. The beach is right at the harbor...makes for a pretty foul odor across the beach. The food is ok....the bathroom at the pool was in bad need of attention. This vacation calls into question the apple rating system for sure. Photos of the dumpster at the privilege beach.

    Dec 08, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319