Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.

2019 Resort Added Values

Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.

Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).

Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See

Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).

Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea. 

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included). 

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. 

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Riviera Maya - Beach
Cancun International Airport (CUN) : 18 miles

Property Information

Total rooms: 327


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 11701 reviews
  • 3.0 star tripadvisor rating
    somewhat okay, but there are loose ends.

    we booked through Air Transat from YYZ in a group of 6. Take the Air Transat website with a grain of salt in regards to number of gourmet restaurants. Every coffee shop or beach bar becomes a gourmet restaurant. Giving it a 5 star rating must be according to their own standards as well. Anyway this review is about the Hotel. There are 2 sections, one is called the "preferred club" adults only section. Originally upon booking 8 months ago we were told by the hotel, that even though we booked in the "normal" section, that we would be allowed to use the pool area. Upon arrival we then were told otherwise. Which incidentally turned out to be in our favour. The beach in front of the "preferred club" is awful. You cant swim there. Only huge rocks and seaweeds. As an added benefit you get continuously extremely strong sewage smell. Our arrival was somewhat not so hot. The Receptionist showed no empathy or willingness to give us a room on the ground floor or closer to the pool. 2 of us are seniors with knee problems. Her short comment was that there are lifts. She then proceeded to give us rooms furthest away from lobby and pool/beach. The rooms are actually were nice. Our only surprise was that for days we only got 2 towels. That does not work for any female with longer hair. Pool and beach are very nice. Service is actually very good there. And the entertainment team is doing a great job. If you are a smoker you better stop. Smoking is only permitted on the beach or the one bar next to the beach. That bar was however closed half the time for wedding functions. You wonder why the hotel still sells cigars?? Actually these 4 to 5 weddings a day reduce your options also in some restaurants. Now coming to restaurants. The hotel has a no reservation policy. That might work for a couple but if you are a group of 6 that does not work. You might either wait for an hour and miss the evening show. Or alternatively pay 28 US $ for the same bottle of wine, which normally comes free. For example you dress up for the French restaurant, but due to the wait you decide to go to the buffet. Now you are overdressed. And as mentioned before our room was far away. Very frustrating. The food especially in the french restaurant is excellent. Watch out at the teppenyaki table in the Japanese place.. They like to over-salt everything. But generally we had no complaints with the food. The Buffet place for breakfast and lunch was generally a positive experience. Some restaurants were under construction last week, which again limits your options. Being numerous times in the area, there are better choices around.

    Nov 14, 2019
  • 5.0 star tripadvisor rating
    Love this resort

    This is my family's 2nd year staying at Now Jade. Every staff member treated us like family and ensured that we had a great experience while there. Everything was clean. The food was great. Our rooms were very comfortable. And we loved the 24/7 room service.

    Nov 14, 2019
  • 3.0 star tripadvisor rating
    Just OK

    If you're a major beach bum who enjoys turquoise blue waters that you can wade in, choose elsewhere. The beach gets deep and rocky pretty quickly. The bottom is uneven and water can get pretty choppy. Our kids usually spend all day at the beach, but had no desire to do so here. Be warned that the pool has a lot of missing tile pieces. We saw a handful of people with bandages toes from cuts at the pool. Although the sargasum situation seems under control, it does bunch up at the preferred end of the beach and totally stinks up the area. The smell was overwhelming. Although staff works tirelessly, you can't beat mother nature. The towel situation here is ridiculous for a hotel of this level. Throughout the day, it was often impossible to get towels, they were always out. A better system needs to be put in place. Room service was great, but be prepare to wait an hour or more for your food, not the 30 minutes that it advertised on the menu. Housekeeping was just OK. Food was generally great, but we found the selection lacking in relation to other places we've been to. I.e. Fruit only available at breakfast, little fish/shrimp/seafood options at buffet. Long waits for Spice restaurant. Drinks were great if you had a good bartender, otherwise they were weak. Alvaro always had the hook up around the pool and knew all our drink orders. The barefoot grill was always fantastic. The entertainment staff was wonderful, especially David. Overall this place was just ok. We went here for a wedding and expected so much more considering how much it cost and what was advertised. The construction was a bit of an eyesore and was pretty loud if you were spending time just outside the lobby. There was also a lot of painting going on, which is much needed.

    Nov 14, 2019
  • 5.0 star tripadvisor rating
    Our wedding Destination

    The people, food and ambiance was amazing. As first timers to Cancun I was drawn to this resort for its intimate property. The rooms are spacious and very clean. We stay on the Preferred side and the perks where worth money: private lounge , adult only pool area with bar that for some reason had better liquor available at all times. This resort is geared for all generations to feel welcome without focusing on just the 21 and over or the 12 and under crowd. No reservation required and any of the restaurants which allow us to spontaneously pick our meal location every night. As I mentioned this resort was our wedding destination and Irina E. Our coordinator was outstanding; professional, easy to work with and went above and beyond for us with some last minute changes on our end. The service is indescribable; the staff quickly got to know our family and wedding party and made us feel like family(our 5 year old son was called "Rambo " for the remainder of our stay by all the staff, after participating at the Halloween dance contest. The quality and service at our wedding was more then we expected. Thank you NOW JADE for welcoming our friends and family and making our Wedding Destination unforgettable

    Nov 13, 2019
  • 5.0 star tripadvisor rating
    Airport immigation

    If you are just about to fly in to Mexico .the goods declaration form you filled in on line Has been re place d with one you MUST fill in on arrival. No travel agent is telling anyone this.Be ware.ALso your bags will be screened and searched in Mexico

    Nov 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319