Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.

2019 Resort Added Values

Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.

Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).

Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See

Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).

Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea. 

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included). 

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. 

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Riviera Maya - Beach
Cancun International Airport (CUN) : 18 miles

Property Information

Total rooms: 327


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 11752 reviews
  • 5.0 star tripadvisor rating
    Family vacation

    The Now Jade Riviera is a beautiful resort, Our whole family enjoyed every bit about it including the breathtaking views. We flew in on a red eye and arrived a little too early for check in, no biggie, we were expecting that, good thing because we got to see the beautiful sunrise. We enjoyed their Cocoa cafe, it had great coffees and pastries.Later that day, we checked in and got our room, which was very nice. It had two beds, stand up shower, hot tub, toilet and a bidet (which we didn’t use, but it was a nice touch), a small fridge with waters, sodas and a complimentary champagne. We then got ready and hit the beach. They had their own beach area which was nice, a little rocky (take your water shoes) to better enjoy it. We used the pools nearest to the beach which were great! There was plenty of pool chairs and towels, just get there a little early to get yourself a good location. We were close to the pool with the swim up bar and only a few feet from one of the best hamburger spots ever. We had dinner at the “Tamarind” and Italian restaurants, not were awesome. It’s currently NFL season so it was nice to catch the games on they’re huge big screen located right outside their lobby. Great place to chill, listen to live music and have a drink. So to recap, this resort is one of the best places in Cancun that our family has ever stay in. I definitely recommend it. I’m sure we’ll be back soon. I would like to acknowledge the hard working staff of the Now Jade Riviera for the amazing service one can ask for. The following persons made our stay great because of their service: Ivan at the swim up bar, Gabby at the hamburger stand, David and his entertainment crew at the pools, Ivan our room staff, the room service staff and last but not least, Adrian the chef at the Tamarind restaurant. Adrian the best pozole I have ever had.. Thank you all and thank you Now Jade Riviera Cancun.

    Dec 12, 2019
  • 5.0 star tripadvisor rating
    another wonderful time at Now Jade

    We have stayed at Now Jade more than 15 times over the last 10 years, several times with family members. We love the resort, the professional, courteous, and friendly staff, and feel the greeting of "Welcome Home" is truly sincere. Several improvements and uprgrades have been made over the past three years or so which is wonderful to see.

    Dec 12, 2019
  • 4.0 star tripadvisor rating
    Relax in Puerto Morales

    My wife and I stayed at the Now Jade with our daughter and her husband for a week. We were offered a room upgrade for a nominal fee which would be cut in half if we attended a “presentation” which of course is the latest form of time share. All in all the resort is pretty nice, great beach and palapas, service is better than average. Food portions in all the restaurants are small, but not unacceptable. Now let’s get back to the room upgrade. After a pretty good sell job by the person who offered the upgrade, what we experienced certainly wasn’t what we were told. Upgraded mini bar means two more beer and a bottle of sparkling water; premium liquor just meant you didn’t have to ask the bartender for it. We voiced our displeasure and after a couple days of negotiations and a call from Sunwing, the hotel refunded the price we paid for the upgrade. We leave very satisfied. Great resort for families and weddings (lost count how many took place while we were here), good food, mediocre entertainment, better than average service. Room service meals were as good or better than any of the restaurants. Would come back if we were visiting with the family again.

    Dec 12, 2019
  • 5.0 star tripadvisor rating

    What an amazing getaway! First day there Saul invited us to a great game of beach volleyball! He was a blast! The beaches were beautiful and the breeze kept us cool. At the pool David was very entertaining with his comical dances! He was eager to include everyone in the fun games and friendly competitions. The pool bartenders Rigoberto and Alberto never left us thirsty... great service! One night we went to a casino themed party and learned to play blackjack from Saul and Amara... so much fun! After the gambling ended, the club turns into a discotheque and the bartender Oscar got the party started with never ending drink service and a few smooth dance moves! We stayed for 7 days with each day better than the last. We dined at every restaurant but Capers was my personal favorite for their amazing Italian cuisine. There are several shows and live music events. The fire show viewed from the deck of a French restaurant called Mercure was awesome! We also enjoyed the nightly market that sets up in the center garden.. many great finds and good deals to be made there. Upon departing we made sure to tell these individual staff members goodbye as we felt we had become close friends with each of them.

    Dec 11, 2019
  • 5.0 star tripadvisor rating
    Attended a wedding

    The room was fine. The people were wonderful. Two in particular were outstanding. Jamie Martinez and Francisco the bartender helped to make this a memorable visit. We are sure to return. The entertainment left something to be desired. The Elvis impersonator was the worst.

    Dec 11, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319