Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 25% off a romantic dinner and a 20 minute Shiatzu Chair Massage available in all Preferred Club Rooms (Preferred Club ROH excluded). Restrictions apply. 

2019 Resort Added Values

Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.

Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).

Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See

Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).

Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea. 

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included). 

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. 

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Riviera Maya - Beach
Cancun International Airport (CUN) : 18 miles

Property Information

Total rooms: 327


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 11871 reviews
  • 4.0 star tripadvisor rating
    Great Resort

    We stayed on the prefered side and the location of our room was fantastic. We where steps from the room to the pool. there was great snacks around the pool and veiw was great. the meals are fantastic . We enjoyed the Italian the best..

    Jan 19, 2020
  • 4.0 star tripadvisor rating
    2nd visit to Now Jade

    Last week was our second visit to Now Jade in Puerto Morelos, Mexico. Our first visit was three years ago, and we chose the preferred upgrade. This gave us a nice option to use the adult only pool, that is for premiere guests only and gave us access to the premiere lounge as well. This year we didn't upgrade, and really did not miss a thing. The two things that truly stood out for this resort were the staff and the restaurants. The Entertainment team was an awesome group, and never failed to keep those who wanted to join in on the fun involved. A huge shout out to David, Amara, Cristian, Leo, Saul, Roxana, Liz and Stev!!! You made our week great — Amara, David and Roxana, in particular, were always available to keep the party going and didn't exclude us older guests (50-60 somethings). The restaurants are all top notch and there is no need to make reservations for any of them, a huge bonus in our opinion. I had fresh seafood every night and my husband claimed to have some of the best filet mignon he's had anywhere. He even compared his steaks to Ruth's Chris! The resort is a nice size and everything is walkable. We had a base level garden room, which was starting to show some wear, but the housekeeping staff kept it immaculately clean. Shame on past guests for throwing beer cans off the balconies! Thanks again for a wonderful stay!

    Jan 19, 2020
  • 3.0 star tripadvisor rating
    Honest Review!!!! Read this before you go!!

    I gave it three stars because I dont feel like it is a true 4 star resort... It is a super comfortable and friendly resort. The staff is excellent the rooms are clean and comfortable Alfredo the beach waiter is great he made my stay without his attentive service I may not have given 3 stars. The food is edible and as this resort is not on the high end of the price list we did expect that somewhat and the beach is extremely rocky and I mean big rocky coral along with wavy conditions it is not swimmable I am not sure how it is when it is calmer but of course as you move up to hotel zone cancun the waves are fun because its all white sand beach.. The hammocks at the beach were my go to place which i enjoyed and we didnt watch much of the live entertainment. We also like going into to town and the location is far from cancun and playa del carmen. We also didnt like the pool set up because when there was live entertainment there are lots of bridges and almost like separate pools so unless u were at the pool bar area you didnt see much and the entertainment was some zumba in the morning at 11:00am they played some good music and then around noon it was quiet until 4:00 then they would play music for a bit. The italian restaurant desserts are amazing though! The room service takes at least an hour at night time and the menu is quite a small selection and not very good quality at least not 4 star quality... This was the quietest resort I have ever been to so if you dont care about swimming in an ocean and enjoy a quiet pool and dont mind that the food is very mediocre quality this is the place to be because I dont think you will be disappointed with the service they provide! Oh and they did accommodate our friends daughter with her gluten allergy at every restaurant and the french restaurant was good food too. Thank you Alfredo and I hope your resort thanks you as well:)!

    Jan 18, 2020
  • 5.0 star tripadvisor rating
    Great Staff, Beautiful Place

    This was our second time at Now Jade. We were there for our anniversary in January. At first, we were in a corner room of the ocean view suites. This room offered no privacy on the balcony, as the other corner room was right next to it with no wall between like the other rooms. There were no other rooms available for us to move to except a room with double beds. However, on the 3rd day, John from the Preferred Club continued to try to accommodate us. He offered to move us to the governor’s suite for the last three days of our stay at a discount. This room over-exceeded our expectations and made the rest of our experience phenomenal. It was absolutely amazing with two balconies, a big jacuzzi on the balcony and one in the bathroom, a sitting room, and an ocean front view from anywhere in the room. John also sent champagne and remembered our names every time he saw us. The staff at Tamarindo Mexican restaurant also exceeded our expectations. Elpedio, the host remembered us from our last trip. He gave us the best table, which was a giant booth with their wine wall behind it. Gilberto was our server and he was very attentive and made great recommendations. We were then introduced to Fernando, the head chef. We came back two more times for dessert, and had the same attentive experience. Another host, Yobanda, was also extremely accommodating. She sat us at the same table and even put rose petals on the table. The experiences we had at Tamarindo made us feel so welcome. This staff is amazing!

    Jan 18, 2020
  • 2.0 star tripadvisor rating
    Clearly the Now Saphire Cancun Riviera is not a well managed property

    I just checked in at the Now Saphire Riviera Cancun and after three hours I’m in a room. Most of the rooms they showed smelled so moldy I got a headache. We finally found a room that was reasonably smelling. Then we discover that the slider doesn’t lock so we have to wait for the repair fellow. I stayed here four years ago and everything was fine. It’s pretty clear that the property has deteriorated and not isn’t well managed. Everything on the outside looks great but underneath the surface it seems like very little works well here. When I tried to recharge my phone in the lounge they took us to while waiting for the room, not one of the electrical plugs worked. There are many newbies at this property so my guess is they can get away with excuses like the one they gave me which is “this is the Caribbean and mold grows easily”. Of course, that’s why you have to clean the air conditioning drip pans frequently. When I suggested this to the manager she said that would require a lot of extra maintenance. I’ve seen before and my guess is that property will be sold at some point and the current owners are trying to maximize profits by cutting back on maintenance so they show the highest possible profit and thereby get the very best sale price.

    Jan 18, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319