2019 Resort Added Values
Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.
Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.
Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.
*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 11469 reviews
We had a really good time there. The rooms are very spacious. The washrooms very nice and clean. Excellent room service. The entertainment team is wonderful. All very committed to make sure the people have a great time. All the activities planned for us were really fun. I don’t remember all the names, and I apologize for it because everyone worked really hard, but some of them are Amara, Chino, Jose, David. My wife and daughter want to give special thanks to the bike tour guides and the Zumba dancer. The presentations every night gave us time to relax and enjoy. The restaurants have a nice variety of food and the service was really good. In summary, we had a great time.
OH MY GOD! That is all I have to say, this resort is a MUST! Earlier this month, we got back from an 8-night stay at this amazing place. There were 13 of us in our group, ages ranging from 10 years old to 70 years old. There was something for everyone to do and not one of us ever had a bad meal. We were trying to figure out how we could possibly eat at every restaurant again. Although the resort itself, the beach and the location were amazing, the staff was PHENOMENAL!! We got to know the employees on a personal level; Chino (Saul), who was part of the entertainment group truly made our vacation so fun and memorable, Eduardo (waiter at the Castaway Grill) was so great to us all, Ivan (Pool Manager) took care of every question we had and helped us book all of our excursions, Jesus (Waiter at French Restaurant) had the best memory and treated us like royalty, Misael (Pool Waiter) spent nine days with us and never stopped working hard, Hever (Cleaner/ Towel Boy) never quit smiling and greeting guests. Although you can tell we made some great connections with the employees, we never had a bad encounter with an employee, they were all so friendly and helpful! This was my 7th time to Mexico and this was by far the BEST! I highly recommend this resort!
great customer service
Great Customer Service Review of Now Jade Riviera Cancun Pending review Now jade overall had great customer services. I went with one of my close friends to celebrate graduation and we can honestly say they treated us like princesses and everyone was so friendly. We both enjoyed the kyacking tour with Jose and lorenzo We've never been kyacking before but with encouragement from the staff we got the hang of it pretty quickly.
Very Disappointed on how accommodating they are(not)
We just checked in the the resort and found out that the junior suite we ‘upgraded’ to online had two stairs throughout the entire room. We are travelling with our infant who is still crawling and therefore this was very disappointing to us as we would not be able to enjoy the room with him and most importantly is it very unsafe. We talked to a manger about other room options, either paying a little extra, getting baby gates or even down grading just so we could get a safe room for our little one. They did not have any baby gates and the only room with a king sized bed they wanted an extra 700$ for!!! We were willing to pay a little extra but this is so unreasonable. Headless to say we are very dissatisfied with the service we have received in only our first night.
A fabulous holiday in a lovely place!
A group of 16 of us stayed here as part of a larger wedding party. It was chosen by the bride and groom as the easiest for people travelling from Baltimore, Pennsylvania and the UK. They couldn’t have chosen better! From our entry into the hotel with cold towels and a glass of fizz to our leaving (with David - Entertainment coming to see us just before we left) we couldn’t have been made more welcome! So many choices of places to eat - excellent quality and service. Special mention for the Tepanyaki (superb theatre) and the coffee shop. Bar service excellent - Yovani in the pool bar couldn’t have worked any quicker or harder! Fabulously clean, all staff greeted you as you went by, great facilities. The wedding we attended was beautiful - lovely location for cocktails and reception too. Huge thank you to the team on the beach clearing up the seaweed - it was really appreciated. Lots to do including bikes, kayaks, gym, entertainment. But the biggest thank you has to go to the entertainment staff who work so hard - whether teaching how to make guacamole, Zumba or getting involved in the 3pm pool madness they never stopped! Ever!! Big special shoutout to Dylan and Chino from the entertainment team - fabulously friendly and couldn’t do enough for us! All in all - a brilliant holiday in a fabulous hotel - thank you to all at Now Jade!!