2019 Exceptional Values
Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.
Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.
Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.
*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 11244 reviews
Very Nice Stay - a few notes
My husband and I stayed here at the end of May. The property is stunning and well maintained. After check in you are introduced to a member of “VIP” services. Don’t be fooled, this is a time share pitch. So if you are not interested, just politely decline. Because I was feeling sick upon check in, the vip member asked us to meet her the following morning to arrange our return transfer. This was a bit annoying as nothing needed to be done for our return transfer, it was just a ploy to draw you in to a timeshare presentation. We knew this was the case and just didn’t bother going. No one contacted us or bothered us the remainder of our stay. Room: our first room was on the ground floor in building 3, tropical view. While the room was nice, the familiar damp smell was almost overwhelming. Having been to Caribbean destinations before, we realize this is no fault of the resort, it’s just the moisture level from the vegetation is intense. We kindly asked for a room higher up and were accommodated without issue. Definitely worth the move, no smell. Housekeeping was a bit unpredictable, but not a huge deal for us. Fridge was always restocked, even with extra bottled water (we did tip the maid daily). Food: I am more picky than my husband. We both found the food to be very impressive. Never a bad meal. The buffet was our go to, but we also enjoyed Spice (asian with hibachi grill), Capers (Italian) and Tamarindo (Mexican, this was actually our least favourite). The only complained is the dress code. Its a bit ridiculous seeing as you are on vacation. I didnt pack my finest attire to come to mexico. I can understand no bathing suits or men being shirtless, but other than that....lets be real. I also noticed that the locals that arrived on the weekends were seemingly allowed to bypass the so called dress code. Interesting. Pools: if you are traveling as a couple, camp out by the infinity at the far back near the beach. By far the best pool. But of course if you enjoy the entertainment, then the party pool is by the swim up bar. We weren’t into that but it seemed like the entertainment crew was doing a great job and people were having a blast! Beach: as others have noted, there was seaweed. But there was always plenty of staff in the very early hours working away to clear it. They did what they could. By our last two days the seaweed coming in had dramatically reduced, so I assume it’s a time of year thing. Don't let it ruin your time. There are some sharp rocks so I would suggest watershoes. Also be aware of the jet-skis being rented nearby. I don’t believe this is run by the resort, but we watched as the jet-ski was driven right through the blocked off area where swimmers are located. You can clearly see bouys strung along that directs the jet skis straight ahead and away from the swimming areas, but they completely disregarded this and cut through, people were snorkeling a few feet away!! It was being operated by one of the men renting it. Kind of scary seeing as I believe a young girl was killed here several years ago after being struck by a jet ski. All in all it was a good stay, nice room, very friendly staff, and above par food.
We had an amazing experience here!! The staff was super friendly and very helpful when knowing about how to get around to Cancun or Playa. My favorite was the entertainment team especially Leo we will be back just because of him that’s my chikibaby !!!!
I have been to all-inclusive resorts before. I arrived with a good attitude and reasonable expectations. This resort far exceeded my expectations in comparison to other all-inclusive resorts. The service was outstanding, the facilities were plentiful as was the food and beverage The quality of the food and restaurant service was excellent. I would go back again for sure !
My sister and I visited Now Jade Resort for my birthday May 2019. The resort was nice and clean (except for the seaweed on the beach, which the staff spent hours clearing). The staff was always friendly and helpful . Special Thanks to Josue (dinner waiter) at the Carnival International Buffet for having a special dinner prepared for my sister and I the last night of our stay. Thanks Josue for always being so helpful and making us feel special. It was a memorable moment. Thanks also to Israel (breakfast and lunch waiter) at the Carnival International Buffet for also being helpful and always there to greet us with a smile. Thanks to waiters, Gonzalo, Ivan and Edgar. The night entertainment was awesome. The entertainment Crew was great, David, Eric, Leo, Saul and Amara . Thanks for the dance lessons and for being part of my birthday celebration. Thank you,Erica (house-keeping) for making sure we had everything we needed for a comfortable stay. Edwin (front-desk) was helpful in giving us information and directions we needed. Overall. Nice resort, friendly atmosphere, delicious food and great entertainment.
Great time !
This vacation was phenomenal! We had unbelievable time!! Service was great! Resort was beautiful! Staff was very accommodating. I would highly recommend this resort to anyone! I would go back tomorrow.