Hotel Overview

Welcome to Now Emerald Cancun, a family-friendly resort located in Cancun’s Hotel Zone! This unique Unlimited-Luxury® paradise is situated on a gorgeous sandy beach, with outstanding garden, lagoon, and ocean views. Here, you’ll enjoy gorgeous swimming pools, a luxurious spa, specialty restaurants and bars, and a section for adults only! 

Your Unlimited-Luxury® experience includes limitless gourmet dining and top-shelf spirits, a fully stocked in-room mini-bar, endless daily activities, live nightly entertainment, and more! Plus, you never have to wear a wristband during your stay, which means you get to enjoy total freedom throughout the resort! 

Swim in three beautiful pools and enjoy non-motorized watersports during the day. The Explorers Club for Kids and Core Zone Teens Club are also available to keep young ones entertained while you enjoy some time to yourself - especially at the Now Spa by Pevonia®. 

Eight gourmet restaurants and seven bars are available to you throughout the day and night, offering kid-friendly menus, grilled snacks, and even a non-alcoholic bar for teens! Live music, local entertainment, and an adults-only area with an exclusive pool, bar, and restaurant will have you enjoying your perfect vacation in paradise!


Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN) : 8 miles

Property Information

Last Renovation: 2019
Total rooms: 427


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Minimum Check-in age is 18 years of age (unless children are accompanied by adults)

General Policies & Fine Print

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 371 reviews
  • 3.0 star tripadvisor rating
    Now Emerald a work in progress

    Several areas still under construction/renovation. Service is top notch except at the lobby bar moments. Special mention to Elias at the Scores bar, Maria at the pool, Eddie at the Spices restaurant. UVC Personnel is always chasing you to offer something and this is really annoying.

    Nov 17, 2019
  • 3.0 star tripadvisor rating
    Now Emerald Cancun

    Beautiful resort , great food , good entertainment with James! Lots of this too do for kids and adult ! Very be resort. Beautiful beach. Very nice people. The rooms are very spacious. Karaoke , fire show and more

    Nov 17, 2019
  • 3.0 star tripadvisor rating
    Beautiful place except for roaches and construction

    The resort rooms were beautiful, the staff was great. But there were roaches in our rooms, and there was almost constant construction everywhere. Even as a Preferred guest, the amenities didn't seem any different. The Mexican restaurant, in Mexico, was the worst on the resort.

    Nov 15, 2019
  • 4.0 star tripadvisor rating
    Great Time!

    This was a 4 night/5 day girls trip. We had the best time. I was worried before we left because I read some bad reviews. I have been to some bad all inclusives in the past. This was not one of them. Yes, it could use some updates here and there. It was clean. The restaurants were wonderful. The French and Pan-Asian restaurants had delicious food. Everyone that worked there were so nice. They made the trip. I have some shoot outs. Alex-pool concierge, James, Jorge and Karla-entertainment, Miquel-buffet server, Jonathon-French restaurant server, Angel-VIP Service and Fredis-valet. It was just bought in June so they are still making updates. It also changed from all adult resort to family-friendly resort. I would prefer all adult but the kids there behaved. Great Trip!!

    Nov 14, 2019
  • 4.0 star tripadvisor rating
    Our vacation in paradise 😍

    The location is great, it’s about 20 minutes from the airport and city center. The staff is amazing! Very helpful and friendly. Our room was very cozy and clean, with the great view ! We liked the quality and variety of food in the buffet , but we didn’t like the room service at all . There are a lot of restaurants with a different cuisine at the hotel. We had dinner in Spicy restaurant , there is a romantic atmosphere, nice view and good music. We ordered sushi , unfortunately,it wasn’t tasty. All restaurant’s staff is great! The are several swimming pools at the hotel, including the swimming pool for the adults, I think it’s good for that persons who likes quiet. We liked entertainment , there was something new every day. Thank all staff of Now Emerald for the great time we spent ! We would like to say thank you to Hanali Esquivel from the Amstar company, she arranged a wonderful excursion for us, and was very helpful! У нас был неприятный инцидент при выезде из отеля. Забронированная через отель машина привезла нас не в тот терминал аэропорта, хотя мы говорили номер рейса и название авиакомпании, мы едва не опоздали на самолёт и заплатили ещё за одно такси!! It was an ACCIDENT UPON DEPARTURE. We booked a car from the hotel and the driver brought us at the wrong terminal , although he and the hotel team asked about flight details. We barely missed the flight! And we had to find and pay for another car! Можно улучшить качество еды в рум сервис, пользовались несколько раз , ни в один раз не было вкусно.. I would be great if you improve the quality of room service food because it wasn’t tasty.

    Nov 13, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319