Hotel Overview

Welcome to Now Emerald Cancun, a family-friendly resort located in Cancun’s Hotel Zone! This unique Unlimited-Luxury® paradise is situated on a gorgeous sandy beach, with outstanding garden, lagoon, and ocean views. Here, you’ll enjoy gorgeous swimming pools, a luxurious spa, specialty restaurants and bars, and a section for adults only! 

Your Unlimited-Luxury® experience includes limitless gourmet dining and top-shelf spirits, a fully stocked in-room mini-bar, endless daily activities, live nightly entertainment, and more! Plus, you never have to wear a wristband during your stay, which means you get to enjoy total freedom throughout the resort! 

Swim in three beautiful pools and enjoy non-motorized watersports during the day. The Explorers Club for Kids and Core Zone Teens Club are also available to keep young ones entertained while you enjoy some time to yourself - especially at the Now Spa by Pevonia®. 

Eight gourmet restaurants and seven bars are available to you throughout the day and night, offering kid-friendly menus, grilled snacks, and even a non-alcoholic bar for teens! Live music, local entertainment, and an adults-only area with an exclusive pool, bar, and restaurant will have you enjoying your perfect vacation in paradise!


Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN) : 8 miles

Property Information

Last Renovation: 2019
Total rooms: 427


Hotel Details


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Hotel Advisories

Advisory Minimum Check-in age is 18 years of age (unless children are accompanied by adults)

General Policies & Fine Print

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 524 reviews
  • 5.0 star tripadvisor rating
    Great service

    Shout out to lucas, night waiter,israel the sushi bar waiter for remembering my allergies and both were attentive to my needs. Jorge in activities made the day more exciting Franciso, the carnival boss, was awesome and always found a desert i could have. I think our housekeeper, louis franciso did a super job. Ty for making my 25 year anniversary special.

    Jan 17, 2020
  • 5.0 star tripadvisor rating
    Tracy S - Bethel Park

    This was the 2nd time in 3 months that we stayed at the Now Emerald and it did not disappoint! We enjoyed in October when it initially opened but the improvements that were made are fabulous! The service is the best I have had at any other resort we have stayed at!! A huge shoutout to Alex the beach concierge, he is absolutely wonderful! The beach is spectacular and the food is great! My only complaint that I had in October was there were no music or shows in the evening. Now there is something every night! Look forward to returning soon!

    Jan 16, 2020
  • 4.0 star tripadvisor rating
    Israel Lopez is awesome at sushi bar he is speedy Gonzales. Yolanda silvano is the kindest girl in all of the world.

    Service at Sushi Bar was excellent. Israel Lopezis awesome made our lunch sushi fun everyday. Service at pool was excellent Yolando Silvano was so kind and welcoming made our trip special. Hotel needs to improve shower stall.

    Jan 16, 2020
  • 5.0 star tripadvisor rating
    30th birthday trip

    Went here for a birthday trip to get away from the cold! It was amazing the staff was always making sure you were informed and having a good time! James, Miguel, and Cesar were just a select few that made our trip so much better! They always had us smiling or laughing! Overall it was an amazing trip! Thank you to the staff for making it an unforgettable birthday!!!!

    Jan 16, 2020
  • 5.0 star tripadvisor rating
    Great staff

    Went with friends in early January, after peak travel. With less people here the entire staff was very attentive to anything we could need. The entertainment staff, James and Karlita in particular, were very fun and made it a goal to get everyone involved and having a good time. The food was hit or miss; the nicer restaurants had very good meals but often took a long time to be served, while the outside bar was lacking in quality (as would probably be expected). The location is great, and the pool area is huge. Overall a great stay all-around.

    Jan 15, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319