Welcome to Now Emerald Cancun, a family-friendly resort located in Cancun’s Hotel Zone! This unique Unlimited-Luxury® paradise is situated on a gorgeous sandy beach, with outstanding garden, lagoon, and ocean views. Here, you’ll enjoy gorgeous swimming pools, a luxurious spa, specialty restaurants and bars, and a section for adults only!
Your Unlimited-Luxury® experience includes limitless gourmet dining and top-shelf spirits, a fully stocked in-room mini-bar, endless daily activities, live nightly entertainment, and more! Plus, you never have to wear a wristband during your stay, which means you get to enjoy total freedom throughout the resort!
Swim in three beautiful pools and enjoy non-motorized watersports during the day. The Explorers Club for Kids and Core Zone Teens Club are also available to keep young ones entertained while you enjoy some time to yourself - especially at the Now Spa by Pevonia®.
Eight gourmet restaurants and seven bars are available to you throughout the day and night, offering kid-friendly menus, grilled snacks, and even a non-alcoholic bar for teens! Live music, local entertainment, and an adults-only area with an exclusive pool, bar, and restaurant will have you enjoying your perfect vacation in paradise!
LocationCancun Hotel Zone - Beachfront
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Customer Ratings & Reviews
TripAdvisor Traveler Rating254 reviews
20 Year Anniversary Trip
I was really hoping that the reviews I had read prior to going were off and I would enjoy this hotel.We have stayed at a Now Property in PV and had in amazing time so I was really hoping this would be the same.Well I was disappointed. I will do the Pros first - The Entertainment team are amazing, especially Jorge by the pool.They kept us entertained and were very friendly. The beach is nice, not rocky and easy to walk into. Now onto the Cons-When we arrived at the room there was a caution wet sign in front of the door as water was dripping from the celling. The mini bar was also not full when we arrived at the room. The first 2 days we were staying there the main large pool with the pool bar had no water in it so everyone had to move to the smaller pools. The food at the pool is awful (flat chicken nuggets, burnt ribs, and awful burgers) and unless you want to get dressed to go to the buffet its your only option. The food in general is just ok and the fact that you have to wear long pants when it is so hot and humid out going to a restaurant that is just ok does not seam right. They will let you eat outside in shorts but then the mosquitos are all over you. We were staying here only 4 nights and we left the resort one night to go eat good food in town. There was one day the room was not cleaned, and water was dripping from the celling one night. I would not go back until its up to the standareds of the other Now resorts.
THERE ARE OTHER PLACES FOR THIS RANGE PRICE THAT WONT COMPROMISE YOUR HEALTH. Everywhere you go smells hummid6, leaks, every where from the humidity built up. The first room we had I had an asthma attack after 40 min of beiing in the room.The bugs are aggressive, little black mosquitoes every where. The patio doors are full of rust, they are hard to open, the smell keeps getting worse the longer you stay, add paint to moldy smell. The only good things are the beach front, the french restaurant, the people working is very friendly. Date of stay: October 2019
Good first impression
We were a little sceptical about this resort with some of the negative comments on Trip Advisor but that ended once we stepped through the door. There are many positive improvements occurring fully converting it to meet the same standards as other Now or Dreams hotels. Beach was great. Restaurants were good. No issues with the room (don’t spend much time there anyway). Customer service fantastic. A special recognition to Alex the Pool Concierge. Super attentive. Taking care of everyone’s needs. He really made our trip special. I have stayed at about 10 different AM Resorts Properties and this was the first that had a pool concierge. It’s a super idea and the other hotels should take notice and put similar positions in place.
Straight review, no chaser...
Like many travelers, I read several of the reviews for Now Emerald in high anticipation of our family reunion trip. For the most, the reviews were fairly negative. I travel to Mexico A LOT, simply for the relaxation and proximity to the states. Please believe me when I tell you, this place is great. I can't refute, nor explain why folks have provided bad reviews, but here are a few of the things I encountered while on my trip: - Overall, the food was great. The buffet, Italian restaurant, Mexican restaurant and cafe were all incredible. Note that there's 24 hours room service as well. The food quality drops a bit for this, but its still pretty good - The pools, beach are beautiful and availability of seating plentiful - The resort is fairly concentrated and not spread out. So you won't find yourself walking from one end to the next just for a cup of coffee - The fitness center is more than adequate. The view of the beach is great as well Book the trip, you won't be disappointed .
First solo trip
This place is incredible. This was my first solo trip and honestly felt so safe and welcome. The food is amazing. I had the most amazing room. Would recommend the sea view rooms. Staff are amazing and very welcoming. The only negative I have, which to be honest didn't bother me at all. Is that there is a French restaurant which is adults only, but there were kids in here. But Mexican restaurant is fantastic. It was the first restaurant I went too. I'm currently still here so might add more later. But this place is amazing