Welcome to Now Emerald Cancun, a family-friendly resort located in Cancun’s Hotel Zone! This unique Unlimited-Luxury® paradise is situated on a gorgeous sandy beach, with outstanding garden, lagoon, and ocean views. Here, you’ll enjoy gorgeous swimming pools, a luxurious spa, specialty restaurants and bars, and a section for adults only!
Your Unlimited-Luxury® experience includes limitless gourmet dining and top-shelf spirits, a fully stocked in-room mini-bar, endless daily activities, live nightly entertainment, and more! Plus, you never have to wear a wristband during your stay, which means you get to enjoy total freedom throughout the resort!
Swim in three beautiful pools and enjoy non-motorized watersports during the day. The Explorers Club for Kids and Core Zone Teens Club are also available to keep young ones entertained while you enjoy some time to yourself - especially at the Now Spa by Pevonia®.
Eight gourmet restaurants and seven bars are available to you throughout the day and night, offering kid-friendly menus, grilled snacks, and even a non-alcoholic bar for teens! Live music, local entertainment, and an adults-only area with an exclusive pool, bar, and restaurant will have you enjoying your perfect vacation in paradise!
LocationCancun Hotel Zone - Beachfront
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Customer Ratings & Reviews
TripAdvisor Traveler Rating371 reviews
This was a 4 night/5 day girls trip. We had the best time. I was worried before we left because I read some bad reviews. I have been to some bad all inclusives in the past. This was not one of them. Yes, it could use some updates here and there. It was clean. The restaurants were wonderful. The French and Pan-Asian restaurants had delicious food. Everyone that worked there were so nice. They made the trip. I have some shoot outs. Alex-pool concierge, James, Jorge and Karla-entertainment, Miquel-buffet server, Jonathon-French restaurant server, Angel-VIP Service and Fredis-valet. It was just bought in June so they are still making updates. It also changed from all adult resort to family-friendly resort. I would prefer all adult but the kids there behaved. Great Trip!!
Our vacation in paradise 😍
The location is great, it’s about 20 minutes from the airport and city center. The staff is amazing! Very helpful and friendly. Our room was very cozy and clean, with the great view ! We liked the quality and variety of food in the buffet , but we didn’t like the room service at all . There are a lot of restaurants with a different cuisine at the hotel. We had dinner in Spicy restaurant , there is a romantic atmosphere, nice view and good music. We ordered sushi , unfortunately,it wasn’t tasty. All restaurant’s staff is great! The are several swimming pools at the hotel, including the swimming pool for the adults, I think it’s good for that persons who likes quiet. We liked entertainment , there was something new every day. Thank all staff of Now Emerald for the great time we spent ! We would like to say thank you to Hanali Esquivel from the Amstar company, she arranged a wonderful excursion for us, and was very helpful! У нас был неприятный инцидент при выезде из отеля. Забронированная через отель машина привезла нас не в тот терминал аэропорта, хотя мы говорили номер рейса и название авиакомпании, мы едва не опоздали на самолёт и заплатили ещё за одно такси!! It was an ACCIDENT UPON DEPARTURE. We booked a car from the hotel and the driver brought us at the wrong terminal , although he and the hotel team asked about flight details. We barely missed the flight! And we had to find and pay for another car! Можно улучшить качество еды в рум сервис, пользовались несколько раз , ни в один раз не было вкусно.. I would be great if you improve the quality of room service food because it wasn’t tasty.
Annual Mexico trip
Im writing this during my stay and thought it would be helpful for those who have an upcoming trip. This was our annual Mexico trip (17 of us this time) and also celebrating our friends birthday. We booked way back in May after the resort was taken over by Now. I was trying to be optimistic but was very concerned based on the reviews that were posted but will have to agree with the many posts b4 mine that if you are looking for staying at an upscale luxurious place, this is not that place. But what you will get is excellent service, especially by Angelica and Luis in the main pool area, Christian entertainment in pool area and Montserrat in spa service. The food has been good-Asian-my favorite so far, followed by Italian, French and Mexican-restaurants require men to wear long pants. The breakfast buffet has been descent as well. The beach and the water are absolutely stunning. Ok, now not so positive part-the resort is outdated, tired and in desperate need of updates. One negative is that the rooms feel like your stuck in an 80's time warp. Thankfully, my room, 6th floor room-deluxe oceanfront, was clean, cold and had hot water but old and tired. It did have a great view. Most of my travel buddies also had ocean front rooms-most were okay but some had issues too. There are several pool areas to hang out at but the pools are in need of a good cleaning as there's missing tiles and mold build up around the stairs. If you booked this for a great price you may not be be disappointed by the lack of upscale feel it possesses but if that's part of your appeal you wont get that here. Most of those who have traveled with me are unfortunately, disappointed by its lack of upscale appeal and would not return even with all that have been positive.
My stay at Now Esmeralda My husband and I visited this hotel from November 1st to 8th. My impression is that the hotel,as a structure, still needs to improve a lot in order to reach the level the hotels in the region. On two occasions I got a small cockroach in the bathroom of my room. However, despite of this, the service is top notch. The staff is unbeatable. María, in the pool area, always attentive to our needs. James with his smile, it makes your day. He and the entertainment team are very good. Alexi, at the adult pool, Eddie at the Oriental restaurant and especially my recognition to Elias at the Scores Bar. The only place that I did not receive a good attention, neither of the girls who served as neither of the barman was in Bar Moments. The buffet at breakfast was excellent, quite varied and tasteful as was the food at the Oriental restaurant. Not so the food of the Italian restaurant and much less that of the Mexican, they seemed sad, without taste and also without variety. Overall, my husband and I really enjoyed our stay at this hotel. I know they are making arrangements to improve it and I am glad, because I would like to return. Although something that bothers me a lot are the people who are around the reception, it is impossible to pass by, without they wanting to sell you hotel memberships. What annoyance. Thanks to the hotel staff especially to the people already mentioned who made my holiday super special.
Fab staff in the preferred lounge , this is the best bar in the hotel, mainly due to the staff Giovanni and Alberto,who are so helpful, nothing is too much trouble to these two guys, the service is excellent and they try to make youre holiday enjoyable, have spoken to Orlando and they deserve some recognition, thanks also to alexi , runs her legs off all day looking after everyone, always has a smile, we used the spa Martha, Lourdes and Carlos couldn't help enough, Martha gave the best massage I've had in ages thanks to her, please put some music on in the bar, would make for a great atmospheres, thanks to all staff they make this hotel,