Enjoy non-motorized watersports including sailing, windsurfing, snorkeling and canoeing. Kids 2-12 will enjoy the activities at the supervised kids' club. Treatments such as Island Recovery and Chocolate Dreamland Exfoliation (fee) can be yours at the Metamorphosis Spa, a most tranquil retreat. After this amazing rejuvenation, dine under a thatched roof at the Half Moon Steakhouse for delicious cuisine and a view of neon-peach flamingos wading in a nearby lagoon. There are four restaurants and six bars serving up delicious cuisine and tropical libations.
General Policies & Fine Print
Check-in Policy -Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy -Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy -A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information -Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5231 reviews
This resort is the best place to relax and unwind. Clean facilities, super friendly staff and not a party atmosphere. The in house entertainment is excellent. The animation team does a great job of including all guests. The wildlife around the park is beautiful. We have been here 3 times and won't go elsewhere.
This is not a five star hotel
We checked into this hotel for one night due to issues with our flight. Upon arrival, the customer service was excellent. Gloria was very informed and welcoming and Juan Luis also went the extra mile to make us feel comfortable. The lobby area was really nice and gave the impression that the rest of the hotel was going to be the same. When we checked into our first room, we were disgusted by the smell and overall condition of the space. The room was outdated, dirty and definitely not 5*. The balcony had no privacy as it just opened up onto the grass outside. Food was also not to a five star standard and the staff in the main restaurant were also all very rude and didn’t seem to know what they were doing. We went to reception to request a different room which Juan Luis assisted with. He showed us to the new room which was a huge improvement on the previous one, but still not to the five star standard. We could not help but compare it to the 5* hotel we had stayed in elsewhere in Punta Cana which was 100x better than this one. Upon investigation of our second room we found stains on the bedsheets, stains/mould in the bath, the mini fridge to be empty and a damp smell once again. The fan in the room was also very noisy and when we came to go to bed, we had to remove a lightbulb from the fitting because we could not find any other way to turn it off (even though the room had about 20 light switches). The hotel seemed to have an issue with mosquitos. I had personally not been bitten once in the previous hotel we stayed in, but after one night here, I had numerous bites. We also noticed several bugs to be crawling around in the room. The WiFi didn’t seem to work but Juan Luis did help us to connect for 1 hour. After 1hr, you must pay to use the WiFi which is not to a five star standard. You also had to pay for the safe in the room, something which is usually included in a five star hotel. The hotel is advertised as all inclusive, with free WiFi, which is clearly a lie. You get 15 minutes free a day in the hotel lobby. The general condition of the hotel was not to a five star standard at all. The lift had graffiti on the walls and the place generally looked like it had been ran into the ground. I would be confident in saying the hotel had not been renovated since the 70s. We would not stay in this hotel again based on the above points and we were very grateful we only had to stay for one night. Customer service from the names mentioned above was outstanding and the management should praise them for trying to sail a sinking ship. Personally we would rate this hotel a 2/3* and not 5.
Nice place IF you upgrade to Select
The original package was for a standard room. It was low grade...the bed was terrible. The bathroom had a ceiling that leaked from the room above so if you were on the toilet you would be hit with drops of water every 20 seconds, therefore the floor was always wet. The TV was at least 30 years old,19 inch tube tv. We decided to get the Select upgrade. The upgraded room was SO MUCH BETTER. t was so much bigger and brighter. Our housekeeper was outside our room when we arrived and when she noticed our upgrade bracelet she was immediately bringing us things....robes, slippers, beach towels, a bottle of champagne and a fruit plate. We were satisfied with the room however the bed was much more firm that we are used to but better than the previous room. They do have a snack bar/restaurant on the beach that was pretty good and we ate there every afternoon. They only have 3 other restaurants that you have to make reservations for and you can only make one for each during your stay. The Select upgrade included a private beach that is strongly enforced by security all day every day. The upgrade also includes top shelf alcohol and there is a bar on the private beach for that also. There were vendors and they are aggressive, just learn to say no and keep walking. Our upgrade included a massage for both of us and that was wonderful, especially after the week on a hard bed. I would rate this place very good if you upgrade. Overall, we were able to relax and enjoy ourselves.
Terrible hotel!!! This hotel is in terrible condition. The staff is rude and not client oriented. The room is in unacceptable condition. I will not recommend this resort The only thing I like is the flamingos and animals around.
Still as beautiful 3 years later
this is my 4rth time there, the last being 3 years ago and the grounds and wildlife are still as wonderful as before. The staff were amazing as usual and the food was excellent. Juan Luis greets you at the lobby with a huge smile and is so attentive to the guest. We were given a fabulous room with an ocean view near the beach. The activities staff seem to be less now and less beach activities in the day. I do want to point out that the tourists from some countries do NOT tip at all and I would like to point out to anyone reading this that it would be very thoughtful if you did as the staff work 15+ hour days and tips given are most certainly welcome. Recommend highly, love this hotel. Booked an excursion from a vendor on the beach, saved at least 1/2 the cost.