Hotel Overview

2019 Exceptional Values!
Extra Value: Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Weddings: Free Symbolic Weddings: Restrictions apply-see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, breakfast in bed (on request), late check-out (based on availability), two t-shirts, guaranteed turndown service, and one honeymoon dinner at select restaurants. Minimum 3 night stay.
Family: Kids and Teens Stay Free with one paying adult.

Located five minutes away from Downtown Ocho Rios, Moon Palace Jamaica sits on the beautiful beaches of Jamaica, offering sweeping views of the sparkling waters of the Caribbean. Experience impeccable service and fabulous amenities at this gorgeous, as well as a variety of entertainment all day and all night. 

Luxurious suites offer spectacular views, liquor dispensers, WiFi, and turndown service. While you relax by one of five pools and the pristine beach, the staff will make sure your suite is kept to your satisfaction, restocking bath amenities and your minibar. Guests enjoy 24-hour room service while relaxing in the comfort of their suites.

Choose from one of five fabulous restaurants for a variety of gourmet cuisines. Enjoy the finest cuts of meat at the steakhouse, the fresh catch at the seafood restaurant, or try Italian, Asian fusion, or international cuisines. Sip on craft cocktails throughout the day and night at six different bars.

Activities are in full supply throughout the day and night. Try a game of beach volleyball, unwind at the Awe Spa, enjoy a cocktail at the swim-up bar, or challenge your friends and family to a ride on the Flow Rider. Dance the night away at Noir, a trendy and exclusive bar with cutting edge music and lighting equipment. With daily activities at the kids club, the whole family will find something to enjoy at Moon Palace Jamaica!

Location

Ocho Rios - Beach
Sangster International Airport (MBJ) : 60 miles

Property Information

Last Renovation: 2014
All rooms non-smoking: 705
Total rooms and suites: 705

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory JAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
Current Renovations: ***Important Information For Our Guests***: -Guests booking in any of the Family categories must have a minimum of 1 child age 4-17 in the room. Any "adult only" reservations will not be honored.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
During spring break the following policies are in effect: One chaperone for every 10 students/spring breakers, No alcohol in the rooms, a special wrist band will be issued by the hotel to students/spring breakers which will restrict service of alcohol at any of the facilities.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 2980 reviews
  • 1.0 star tripadvisor rating
    Pay over price for a mediocre experience

    This place is horrible especially the staff at most of the drinks bars - very unfriendly.I guess since this place is all inclusive they treat any order you place for a drink as if you are disturbing them from whatever activity they are doing ...- maybe the hotel does not pay the gratuity to the staff even though you pay them as part of your hotel package. The food at the buffet was mediocre - and there too they didn’t have staff manning the burger station most of the times. There are no waiters that go around by the pool that take your drink/ food orders . You have to go and get it. And the food by the pool - once you order it - it took like an hour for them to make it - not enough chefs at the snack bar by the pool.

    Jun 02, 2019
  • 4.0 star tripadvisor rating
    Yaahmaaan!

    My wife and I spent two weeks here recently after having been at the Moon Palace Mexico four years ago, we were expecting the usual quality. The Hotel was a pre-existing affair taken over by the Moon Palace group, totally different from the Mexico one although some of the same qualities are here, staff excellent, food very good, the only negative we can comment on is that the evening entertainment leaves a lot to be desired! Both Franz and Secourya in the Piano bar provide excellent service as does Horace down at the pool bar. Dwayne the Head Chef is also very pleasant and customer focused providing excellent variations on the menu in the Buccaneer restaurant. The Italian "Gondola" was also very good with Wayne providing excellent service on our visits, however the Pier restaurant was hit and miss, the first time it was excellent but the second visit it was a total disaster due to the staff on duty that night! Both the Customer service team and the team that assist with trips were very very helpful. The Boulangerie was a delight to visit every day, again the staff were excellent.The hotel is tired in places and so are some of the furniture etc but they continually strive to improve each area.All in all a really enjoyable trip with loads of memories!

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    Sidhu at La Gondola Restaurant

    When you eat dinner at La Gondola Restaurant, Sidhu will treat you like as if you are the only table eating at that moment. He is friendly, engaging, fun and went out of his way to care for our family.

    Jun 01, 2019
  • 3.0 star tripadvisor rating
    Overall decent but not what you expect from Palace

    We are VIP members and wanted to try Jamaica for the first time. Overall we were disappointed compared to the other Palace resorts. The attitudes of the staff were mixed. Some were very helpful and friendly while others were standoffish. Also we noticed the staff fraternizing much more than México when things needed to be done. Two of the best staff were Franz at the Martini Bar and Rajnae at the beach. Both were top notch and went above and beyond daily. For the most part we were disappointed in the food. We went to the Italian restaurant 2 nights and the service was slow and both times the food was cold and frankly did not taste that great. The dinner by the beach was great as was the Japanese restaurant, but the others were mediocre. Overall we had a nice time but it was disappointing as we were expecting more from Palace.

    Jun 01, 2019
  • 1.0 star tripadvisor rating
    Moon Palace. Jamaica Disappointment

    I have been coming to the Jamaican Sunset Grande since 1988 and kept going back year after year.. so here I am May 2019 returned as it is now the Moon Palace... before I get into the detail.. is the worth the inflated cost.. ABSOLUTELY NO.... We paid £5400 for 14 night's..for 2 people the RIU.. BA PRINCIPLE or any other all inclusive would have cost around £1300... the room, food, drink and entertainment at the Moon Palace is not better than the others.. if anything i would say its not as good in terms of drink and food... the Moon Palace is marketed as a 5 star hotel.. it's a little prettier but not double the price prettier.. First of all was the offer to upgrade for another £1k to get another room with the same view as the one allocated. I didn't appreciate the timeshare pitch as soon as you arrive after 4 hours of travelling.. a 10 hours flight even before being you get your room key.. I have been to a number of these sessions.. CLC.. Interval..etc. What fool buys timeshare in 2019 that died in the 80s. I wouldn't buy it for $1 its not worth it... But what totally killed it for me.. was the terrible main reception bar staff... they ignore you unless you're tipping them $10 per drink... errrr when you paid £2700 per person for all inclusive.. you should not have to tip to get a basic service.. that's disgusting... any discretionary tipping should be after you receive a decent service.. the wifi is rubbish you need to keep walking back to the lift to get signal. We left are room at 7am and returned back at 5pm hoping to get a rest.. the room had not been mad up..The following day when it was cleaned they didnt leave a coffee or sugar in the room, we were supposed to stir our hot drinks with our fingers as no sticks were left.. It was a double room but only had 1 dressing gown.. The beds are big.. but very uncomfortable far too soft .. The 24 hour available food area could be more innovative to include burgers and or pizzas; staff again made you felt it was a chore to heat the sandwiches and when we asked for salad we were told they had run out and this was at 11pm when other restaurants had closed we had the same experience in the momo restaurant whereby they had run out of champagne glasses so we were served one glass to share..... I have nothing good to say about. I DO NOT RECCOMEND THIS HOTEL.

    Jun 01, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 61919