Hotel Overview

2019 Exceptional Values
Extra Value: Receive up to a $1500 Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply. See applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two T-shirts, and breakfast in bed (reservations required; minimum 3 night stay).
Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. The luxurious Moon Palace Cancun is located approximately five miles south of the airport on Cancun's tranquil south shore, amidst 55-acres of lush tropical foliage. The all-inclusive dining section includes all meals including breakfast, lunch, dinner, and snacks at any of the buffet style and a la carte restaurants, as well as beverages including domestic beer, select international liquor brands, and international wines. 

Moon Palace is a golfer's delight! The 27-hole Jack Nicklaus Signature Golf Course boasts a dynamic layout that challenges golfers to navigate through native vegetation, numerous wetlands, and strategically placed bunkers. Each of the three 9-hole courses offers a distinctive environment that tests professionals and amateurs alike. 

The all-inclusive Moon Palace Cancun offers a variety of entertainment options for family members of every age and with different interests. There are non-stop activities including bicycling, basketball, beach volleyball, tennis, a teen's lounge, a FlowRider to try your surfing skills, and mini-golf. Enjoy a refreshing swim or soak in the sun at one of the seven sparkling pools. The kids will take to the special children's areas at the pools, while adults can swim up to the bar for a refreshing frozen drink or cocktail. A supervised kids' club provides a variety of fun daily activities to keep the kids engaged. 

There are two distinctive sections to Moon Palace Cancun: The expansive Sunrise section with fun activities and pools at every turn, and the recently-renovated Nizuc section with its exclusive concierge-service level. Like your own private spa, your room will entice you with a double Whirlpool tub, 24-hour room service, and luxurious dŽcor including a marble bathroom with glass-enclosed shower. 

Book a Palace Wellness Suite in the Sunrise section for a balanced vacation experience, which promotes clean eating, physical and mental well-being, and physical fitness. These suites also feature a lineup of fitness activities and CHI beauty amenities, as well as direct access to a private pool via the room's terrace.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Location

Cancun
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1996
Last Renovation: 2005
Accessible rooms: 4
Floors: 3
Total rooms: 2130

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Current Renovations: ***Important Information For Our Guests***: -Guests booking in any of the Family categories must have a minimum of 1 child age 4-17 in the room. Any "adult only" reservations will not be honored.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 31988 reviews
  • 5.0 star tripadvisor rating
    Amazing hotel - perfect for coeliacs

    We stayed at the Nizuc Moon Palace from 23rd April for 2 weeks. This was our first time staying at the hotel and it really lived up to our expectations. I have coeliac disease so holidays can be quite stressful at meal times. I have to follow a strict gluten free diet and can only eat food prepared with separate utensils and cooking surfaces. We decided to stay at the Moon Palace based on the excellent reviews we had read about the gluten free offerings. I was blown away with how well the hotel catered for coeliacs. At every restaurant we were asked if we had any allergies or dietary requirements before we were seated. When I informed the host I had coeliac disease, they produced a different coloured sheet of paper which the waiter took my order on. This gave me confidence that every time my order went in to the kitchen, it was clear that it was a special request. Our favourite restaurants for dinner were the Mexican in the Nizuc and the steakhouse in the Sunrise. All the restaurants were great but these ones we visited a few times as they were so good! For breakfast and lunch, El Manglar buffet restaurant in the Nizuc was simply outstanding. Buffets are dangerous for coeliacs due to high risk of cross contamination so to avoid this, every day I was able to make a special order which the kitchen made fresh for me. I had omelettes, gluten free pancakes and french toast for breakfast and ordered gluten free pizza, fajitas, tacos, nachos for lunch. The choice was amazing, and knowing that it prepared separately, specially for me allowed me to relax and enjoy the amazing food on offer. Without a doubt, the best thing about this hotel is the staff. The staff are so friendly and helpful and really can’t do enough for you. In El Manglar Nizuc we experienced the best service we have ever had on holiday. A massive thank you to the restaurant manager Eduardo Zamodio who always greeted us and made sure my gluten free order was made. Jorge Baas and his team Armando Mac and Rocio Izqulerdo looked after us so well everyday. Jorge took my order for breakfast and lunch so that I didn’t have to wait when I got into the restaurant which was so helpful. The team learned our favourite drinks orders and had them ready for us every morning and lunchtime when we arrived at the restaurant, this was a really nice touch. We are so appreciative of how well the team treated us, this really added to our holiday and made it amazing. We sat at the Nizuc pool at the entertainment pool and Minelia Moo made sure we always had a drink in hand. Minelia offered fantastic service and always had a smile on her face. It was so lovely to meet her and get to know her over the two weeks we were at the hotel. Overall we had a fantastic holiday to the Moon Palace and we will definitely be back in years to come.

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    Pier 8

    Alfonso was a great waiter! Lorenzo was fun and entertaining. The food from chef Jorge was delicious the arroz a al temporardo was delicious. Near the beach was a great place to eat dinner. They were friendly and offered the perfect drinks to meal. Alfonso is the perfect waiter

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    Pure 8

    very good,food was excellent. service was even better. Alfonso was excellent. desert was very good, and the drinks made sure that everyone was satisfied. would recommend the octopus as well as the grille shrimp for the appetizer

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    Gondola Ramon

    Loved Ramon’s service!!!! He was amazing... always checked up on us, replacing our silverware, so polite and informative. He constantly helped us with the menu!! We would come back for Ramon!! Love Cancun and he made our experience even better.

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    Amazing Restaurant

    This was by far my favorite restaurant on the resort. You can’t beat the view. The steak was great, all the seafood was great tasting, and don’t get me started on the portion sizes. Livier, manager Lorenzo, and Leonardo were extremely hospitable and made us feel like family from the moment we set foot in the restaurant.

    Jun 01, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819