Extra Value: Receive up to a $1500 Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply. See applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two T-shirts, and breakfast in bed (reservations required; minimum 3 night stay).
Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply).
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 31988 reviews
Amazing hotel - perfect for coeliacs
We stayed at the Nizuc Moon Palace from 23rd April for 2 weeks. This was our first time staying at the hotel and it really lived up to our expectations. I have coeliac disease so holidays can be quite stressful at meal times. I have to follow a strict gluten free diet and can only eat food prepared with separate utensils and cooking surfaces. We decided to stay at the Moon Palace based on the excellent reviews we had read about the gluten free offerings. I was blown away with how well the hotel catered for coeliacs. At every restaurant we were asked if we had any allergies or dietary requirements before we were seated. When I informed the host I had coeliac disease, they produced a different coloured sheet of paper which the waiter took my order on. This gave me confidence that every time my order went in to the kitchen, it was clear that it was a special request. Our favourite restaurants for dinner were the Mexican in the Nizuc and the steakhouse in the Sunrise. All the restaurants were great but these ones we visited a few times as they were so good! For breakfast and lunch, El Manglar buffet restaurant in the Nizuc was simply outstanding. Buffets are dangerous for coeliacs due to high risk of cross contamination so to avoid this, every day I was able to make a special order which the kitchen made fresh for me. I had omelettes, gluten free pancakes and french toast for breakfast and ordered gluten free pizza, fajitas, tacos, nachos for lunch. The choice was amazing, and knowing that it prepared separately, specially for me allowed me to relax and enjoy the amazing food on offer. Without a doubt, the best thing about this hotel is the staff. The staff are so friendly and helpful and really can’t do enough for you. In El Manglar Nizuc we experienced the best service we have ever had on holiday. A massive thank you to the restaurant manager Eduardo Zamodio who always greeted us and made sure my gluten free order was made. Jorge Baas and his team Armando Mac and Rocio Izqulerdo looked after us so well everyday. Jorge took my order for breakfast and lunch so that I didn’t have to wait when I got into the restaurant which was so helpful. The team learned our favourite drinks orders and had them ready for us every morning and lunchtime when we arrived at the restaurant, this was a really nice touch. We are so appreciative of how well the team treated us, this really added to our holiday and made it amazing. We sat at the Nizuc pool at the entertainment pool and Minelia Moo made sure we always had a drink in hand. Minelia offered fantastic service and always had a smile on her face. It was so lovely to meet her and get to know her over the two weeks we were at the hotel. Overall we had a fantastic holiday to the Moon Palace and we will definitely be back in years to come.
Alfonso was a great waiter! Lorenzo was fun and entertaining. The food from chef Jorge was delicious the arroz a al temporardo was delicious. Near the beach was a great place to eat dinner. They were friendly and offered the perfect drinks to meal. Alfonso is the perfect waiter
very good,food was excellent. service was even better. Alfonso was excellent. desert was very good, and the drinks made sure that everyone was satisfied. would recommend the octopus as well as the grille shrimp for the appetizer
Loved Ramon’s service!!!! He was amazing... always checked up on us, replacing our silverware, so polite and informative. He constantly helped us with the menu!! We would come back for Ramon!! Love Cancun and he made our experience even better.
This was by far my favorite restaurant on the resort. You can’t beat the view. The steak was great, all the seafood was great tasting, and don’t get me started on the portion sizes. Livier, manager Lorenzo, and Leonardo were extremely hospitable and made us feel like family from the moment we set foot in the restaurant.