Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to a $1500 Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply. See
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two T-shirts, and breakfast in bed (reservations required; minimum 3 night stay).
Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. The luxurious Moon Palace Cancun is located approximately five miles south of the airport on Cancun's tranquil south shore, amidst 55-acres of lush tropical foliage. The all-inclusive dining section includes all meals including breakfast, lunch, dinner, and snacks at any of the buffet style and a la carte restaurants, as well as beverages including domestic beer, select international liquor brands, and international wines. 

Moon Palace is a golfer's delight! The 27-hole Jack Nicklaus Signature Golf Course boasts a dynamic layout that challenges golfers to navigate through native vegetation, numerous wetlands, and strategically placed bunkers. Each of the three 9-hole courses offers a distinctive environment that tests professionals and amateurs alike. 

The all-inclusive Moon Palace Cancun offers a variety of entertainment options for family members of every age and with different interests. There are non-stop activities including bicycling, basketball, beach volleyball, tennis, a teen's lounge, a FlowRider to try your surfing skills, and mini-golf. Enjoy a refreshing swim or soak in the sun at one of the seven sparkling pools. The kids will take to the special children's areas at the pools, while adults can swim up to the bar for a refreshing frozen drink or cocktail. A supervised kids' club provides a variety of fun daily activities to keep the kids engaged. 

There are two distinctive sections to Moon Palace Cancun: The expansive Sunrise section with fun activities and pools at every turn, and the recently-renovated Nizuc section with its exclusive concierge-service level. Like your own private spa, your room will entice you with a double Whirlpool tub, 24-hour room service, and luxurious dŽcor including a marble bathroom with glass-enclosed shower. 

Book a Palace Wellness Suite in the Sunrise section for a balanced vacation experience, which promotes clean eating, physical and mental well-being, and physical fitness. These suites also feature a lineup of fitness activities and CHI beauty amenities, as well as direct access to a private pool via the room's terrace.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)


Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1996
Last Renovation: 2005
Accessible rooms: 4
Floors: 3
Total rooms: 2130


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory Pelicanos Restaurant (Nizuc Pool area), will be closed for maintenance work. During this time, a similar offering will be available by the pool area serving grilled and bbq (Parrillada) fish &meat etc. The area will be covered, noise will be avoided as much as possible, however there will be some noise in the area. Please note renovation dates are subject to change at any time without prior notification.
Current Renovations: ***Important Information For Our Guests***: -Guests booking in any of the Family categories must have a minimum of 1 child age 4-17 in the room. Any "adult only" reservations will not be honored.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 32251 reviews
  • 5.0 star tripadvisor rating
    Sunrise and Nizuc Moon Palace

    We stayed at the sunrise section for 1 week everybody was awesome the girls at the daycare (Yanet Geovana Marion Gaby Fatima Marianna Paola ximena) were awesome they took care of our 2 little girls like they were their own. Even brought popcorn to them while they were watching a movie without us even asking. We also went to the nizuc playroom and it was the same royal treatment from Nicole and her colleagues. Also we have had excellent service from both Jorge and Albert in the Nizuc Manglar restaurant. You can really see they like what they are doing we came back specifically for them all week long. Also their gym is awesome I have traveled much and have never been able to truly workout on vacation. Carlos at the sunrise made sure everything was clean and ready to go.

    Jun 20, 2019
  • 5.0 star tripadvisor rating
    Great awesome experience at AWE Spa

    We have so much great and awesome experience a with Julia and Gabriela at the AWE Spa!!! Highly recommend!! Enjoyed hot stone foot messages and pedicure. They are very pleasant and professional. We will come back definitely!

    Jun 20, 2019
  • 5.0 star tripadvisor rating
    Spa service

    My daughter had her hair braided along with a manicure and pedicure from Miriam at the Awe Spa at Sunrise. What a great experience! Miriam not only gave top notch service but she was very knowledgeable and friendly. A perfect indulgence on our vacation.

    Jun 20, 2019
  • 5.0 star tripadvisor rating
    A Great time on disco noir

    This hotel never disappoints us.we had an incredible vacation.the disco noir is a good place to go at night,good music and realy good service,thanks Jessica,Karla,Paul and Rafael.We hope to return soon.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Bela Duka Piano music

    Loved the music and his playlist was fantastic! I highly recommend Gondola and especially with the piano music. Thank you for making our dinner so nice. The food was fantastic and the service was great!

    Jun 19, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519