Hotel Overview

2019 Resort Added Values!
Honeymoon: Upgraded room accommodation (subject to availability). Marriage certificate will be required upon check-in.

Just a scenic 30-minute drive from Luis Munoz Mar’n International Airport and greater San Juan, Melia Coco Beach Puerto Rico is a sophisticated architectural gem nestled on Puerto Rico's northeastern coast. Located in Coco Beach, R’o Grande, the privacy and exclusivity of this resort allows guests the opportunity to escape from the rest of the world.

The 486 all-suite resort is surrounded by lush tropical gardens. Against the backdrop of El Yunque rainforest, the villas and pavilions of Gran Melia Coco Beach Puerto Rico rise from an oceanfront landscape of gardens, pathways, and pools. Structure your days around championship golf on two adjacent courses, or play a few sets at the multi-court tennis center. Whatever your desire, you can depend on Red Glove Service to help make the most of your stay.

A selection of first-class restaurants and bars will delight your palate. The chefs cook up magnificent creations, from Italian-Mediterranean to Asian cuisine. From elegant, gourmet dining to casual snacks and exotic tropical drinks, there's something to satisfy every appetite. Enjoy a refreshing taste of the best food in the Caribbean.

Recreational activities and amenities include two tennis courts, a basketball court, and a large lagoon-style pool. Lounge poolside or indulge in the renowned YHI Spa. There is also an activities center and a kids' club. Wind down the evening with nightly entertainment at the lobby bar.

Location

Puerto Rico - Beach
San Juan, PR, USA - Luis Munoz Marin International : 30 miles

Property Information

Year Built: 2004
Accessible rooms: 8
Floors: 2
Total rooms: 486

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The destination of Puerto Rico is non-smoking in all public areas including hotel/resort grounds. Some hotels may still have smoking designated guestrooms and may allow smoking on the beach.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 44 reviews
  • 3.0 star tripadvisor rating
    Great vacation, but place needs work

    We recently traveled with 2 families and their children. We would have fun anywhere, but the hotel needs improving. The grounds were beautiful and the pool was very clean. The children's activities are lacking a bit. The pool bar did not open until 11 a.m. and service was very slow. I know the hotel is under renovation, but only one of the restaurants was open for dinner and the service was quite slow during the day even though there seemed to be ample staff around. The staff was very friendly, but not on top of things as they should have been. We purchased rooms with the "club" level which was a waste. The staff would put out 6 plates at a time to serve numerous people and people would stand around waiting awhile to get a stale bagel and some coffee. They also had a couple of cereal box options, but not even close to what they should have offered. The food could be improved dramatically in the club as well as by the pool. The BBQ was probably the best option at the pool for lunch. The rooms were not cleaned as well as they should have been and were not cleaned even when we put the sign on the door. On a couple of nights, we got home from dinner and our room was not cleaned. I then called to get more towels for the next morning. One morning, a staff member knocked on the door to clean the room when the sign was not on the door. Definitely this issue should be addressed. Overall, the resort was quiet and we had a great time. Not sure if we would be apt to return so soon.

    Nov 14, 2019
  • 5.0 star tripadvisor rating
    An awesome Oasis In PR

    The Hotel is Gorgeous, service is impecable, everything has been restored after the Hurricanes in 2018, everything looks brand new, Had a great dinner experience in the High Quality Teppan Table and food was wonderfull.

    Nov 14, 2019
  • 5.0 star tripadvisor rating
    Puerto Rico paradise

    Stunning rebuilt Hyatt property on the water. Rooms and facilities are beautiful! A great quiet vacation spot to relax or perfect for a destination wedding. Pool is fabulous plus poolside service was right on!

    Nov 10, 2019
  • 1.0 star tripadvisor rating
    Don't stay here.

    This place has Hyatt brand affiliation, but is run like a rinky-dink local operation. Don't be fooled. Service is slow and indifferent. If you're expecting a resort experience, look elsewhere. Food is expensive, average at best, bad at worst, and served by intrained staff who ruin the experience. Same with the bars. The resort was bearly empty when I stayed there, and full of employees, but still had to leave by car to get a decent meal or drink because the service at the resort was so slow and spotty. I have no clue what Hyatt is thinking letting their name and brand image be associated with this place. The grounds are great, but the service experience needs a gut renovation!

    Nov 10, 2019
  • 2.0 star tripadvisor rating
    Does not meet Hyatt standards

    The service at this hotel was terrible. Lots of employees standing around talking to each other and doing nothing. On our first day, my husband ordered us drinks at the pool bar. The woman working at the bar did other things and kept him waiting for about 20 minutes before even taking his order, despite the fact that he was the only guest at the bar waiting to order drinks. She then spent a ridiculous amount of time slooowly making our drinks. Service by the pool was practically nonexistent. During the hours we spent by the pool throughout the course of 4 days, we were approached by a waiter seeking to take our drink/food order exactly one time. This was particularly inconvenient given that we were vacationing with our 4 year old and infant daughter, and one of us would have to leave the pool to walk to the restaurant to order lunch for our 4 year old. That leads me to our infuriating experience with the restaurant. Currently there are 3 restaurants open, with only 1 open for breakfast and lunch. Each day, I or my husband walked over to that restaurant to get lunch for our 4 year old while the other remained at the pool with the kids. On each day, despite the fact that the restaurant was otherwise empty, and despite the fact that we were only ordering one meal off the kids' menu, we waited 30+ minutes for our food. The restaurant had multiple employees standing around chatting and not one of them checked in with us or acknowledged the long wait. We most certainly would have spent much more money on food and drinks at the hotel had the service been better. On one of the days, housekeeping never cleaned our room despite the fact that I called them and asked them to send someone over. When we returned to an unserviced room at the end of that day, I simply called and asked them to take out our trash and change our towels, which they did do (keep in mind that there is no place to hang the various bath towels in the bathroom so you will have no choice but to throw your used towels on the floor, even if you are willing to reuse them). The next morning, housekeeping showed up at our room at 8:30 in the morning. I have never had housekeeping show up that early in any othet hotel I've ever stayed in. We were not ready and I asked them to come back in 20 minutes, but they never returned. I had to call them again before we left for dinner so that our room wasn't neglected for a second day. What was even more bizarre was that on our last day at the hotel, housekeeping knocked on our door at around 9am to ask what time we were planning on checking out. Then later when we were actually leaving the room to go check out, the same person was in the hallway and asked me if we were done and if she could go in. I guess she was in a hurry to clean for the next guests? Still, it was strange, a bit rude, and I'd never experienced anything like it. Another thing to know- the hotel charges guests to park in their parking lot. This would be annoying as a general matter, but even more so when the hotel is full of vacancies and you're being charged as a guest to oark in a nearly empty lot. The only good thing I have to say is that the grounds are pretty, and unlike the other hotel staff, the people maintaining the landscaping and outdoor spaces were hard at work in the heat all day. I'm guessing Hyatt saw potential in the hotel based on the aesthetics, but there is a long way to go in training the hotel employees to meet Hyatt standards. We never would have booked this hotel had it not been affiliated with the Hyatt name, but I suppose the key word is affiliated- it is not a true Hyatt.

    Nov 07, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319