Hotel Overview
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Hotel Details
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6617 reviews
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Dec 06, 2024Get Level and you won’t be disappointed!
We stayed here from Nov.23-Dec.4th, 2024, and had a fantastic time! My husband and I went with another couple and we all agreed that purchasing the Level was absolutely worth it, and we would do it again. Feliz was our concierge and he was fabulous. He checked in every day on WhatsApp, and would search us out to see how our day is going. When I ran out of medication that I needed, Feliz arranged to have it delivered from a pharmacy, then found me at the pool and brought it to me… I am incredibly grateful for that because I was feeling incredibly unwell. (Worth noting, I was unwell before we left Canada and I screwed up and didn’t bring enough meds from home). The Level lounge was great, with a self-serve bar, snacks, computers, and several tables. We sat there and played games a few times and had a really nice time. The Level lobby is located there, which is handy because our keys (all four of us) consistently became demagnetized! The nightly shows were not what we were expecting, and maybe were better for families with kids. But that’s okay. (The Michael Jackson show was quite impressive, though!!) Restaurants were all hit or miss for service and food, unfortunately mostly a “miss” though, however the Riviera buffet & a la cart was consistently excellent for their food and service! This was another HUGE Level perk. The rooms are nice, although we had a lot of mosquitoes in ours and woke up with new bites every morning. (We were ground level, our friends were on the 3rd floor and didn’t experience this at all). Our room was made up everyday, then turned down some evenings. Our mini bar was consistently restocked, and when we left a thank-you tip in the fridge we were given more & better treats! Our friends, unfortunately, were not as lucky because their mini bar was rarely restocked… But that’s where Feliz once again came to the rescue. A quick WhatsApp message to him & someone showed up within probably 1/2hr. The pools were amazing… The Level pool was a highlight because it was much quieter in terms of how many guests were there. The pool bar was never lined up! The main pool was also great, that’s where the activities were - albeit they weren’t as big, as often, or as funny as we’re used to from resorts in Playa Del Carmen. That’s no big deal though. The pool bar was VERY loud, so we had to shout our orders to the bartender, and it was often lined up. The beach is BEAUTIFUL. We walked quite a way to the right and decided that Melia’s beach was the nicest that we saw. Little to no seaweed, lots of sand, and lots of beach chairs (we never had a problem finding four together!). Unfortunately, there were also lots of vendors asking you buy something, go on an excursion, get a massage, or take a picture with a parrot. Thankfully they mostly walked away when we said “no gracias”, most didn’t stick around and harass us. All in all, I’m giving it 5 stars across the board. It would be less if we didn’t have Level and Feliz, so we’re thankful we went that route!
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Dec 06, 2024Not great for a 5 stars hotel
I don’t think the food and drinks were the best it was ok. And the service was bad every time we needed something wasn’t delivered or too slow. The staff is nice and friendly but seems like they forget or something.
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Dec 05, 2024NOT RETURNING
Please read and make informed decisions!!! They are very upgrade oriented and if you not ready to pay additional $800-$1000 you probably not going to like it here. Upgrades: Better, newer rooms. Food/ restaurants/ menu. Access to pools and some amenities This hotel is far from a 5 star resorts. A lot of things are just plain wrong and bad and don’t correspond with a 5star rating. The good: Grounds and maintenance are excellent. Beach is clean. Nice sand. Water is average cleanliness. That’s about it for the good. The not so good but manageable: 1.Food and staffing at main two buffet. No one seamed to be in charge. No seating. Basically pick a table, wait for it to get cleaned after previous guests. Service personnel is not very customer oriented. Not offering help, not taking dishes, replenishing drinks and so on. 2. Two or three more restaurants need to be booked a week in advance. Supposedly you can do it on the app but that’s another lie. 3. Towels and beach longes have to be reserved first thing morning otherwise you will be on the sand lol. The BAD: 1. Rooms are old and just plain nasty. Furniture is falling apart. Extra strong moldy smell with actual presence of BLACK MOLD. No place to unpack clothes. Basically just throw it around the room on any surface you can find. 2. Service reps and customers relations are are complete joke. All they tell you is that they are very sorry and that you can upgrade to different room. To summarize it all up. THETE ARE BETTER RESORTS FOR THE SAME MONEY. DO THE RESEARCH AND DONT GET DISAPPOINTED
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Dec 03, 2024
Great time in the paradise
Awesome, clean beach with plenty of activities like volleyball, step, dance classes etc. Great time there. Also very nice pool with a bar, super friendly bartenders. Entertiment team was very helpfull, friendly and accessible aaaaalll the time. RONNY is the BEST ofc ;)
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Dec 02, 2024Melia Caribe Beach Resort - All Inclusive - Dominikánska republika
The hotel premises are nice. The food is very good. The room service does not correspond to 5 stars. Bar and restaurant service at a good level. Beach service - poor. The restaurant Cape Nao is very poor. LEVEL accommodation is at a good level.
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