Resort Details
- BAREFOOTSnack bar on the beach. Offering a selection of exquisite dishes that provide all the energy you need to enjoy fantastic Bavaro beach.
- BAZAARFood truck and buffet station with modern menu. Cuisine type: American diner/buffet. (*) Opening winter 2019.
- Cape NaoBeachside a la carte restaurant, open for lunch and dinner. Exclusive for The Level.•Meals Served: Lunch | Snacks | Dinner.•Menu Type: A la carte•Reservations: Not Required
- HOKKAIDO ($)A vivid reflection of Japanese cuisine and tradition on your plate. Hokkaido exudes a genuine Asian air, from the moment you cross the outer bridge and plunge into the delicious world of teppanyaki or sushi. Enjoy a refreshing cocktail in the chill-out room while your dishes are made and come prepared to enjoy an incredible experience of live cooking in the purest Japanese style.
- LA HACIENDAJust like on a Hacienda ranch, where the essence of Tex-Mex cuisine is enjoyed and savored in every dish. The Mexican chef prepares all the nachos, fajitas and chili con carne that everyone loves so much. Although traditionally spicy, the dishes are also suitable for more sensitive taste buds.
- MERKADOOcean front buffet restaurant.
- O GRILLESnack bar inside the Splash Park with picnic-style seating.
- RIVIERAAll-day buffet or a la carte service for lunch and dinner. This exclusive restaurant offers the finest international cuisine. Be surprised by the chef's recommendations and enjoy a pleasant evening in a stunning setting next to one of the swimming pools. *Reserved for The Level guests.
- RossoItalian cuisine•Air-Conditioned•Meals Served: Dinner•Menu Type: A la carte•Dress Code: Footwear Required | Ladies Semi-Formal | Long Pants Required | No Swimsuits | No Beachwear
- RumbaInternational buffet offering the perfect blend of flavors with stunning sea views.• Meals Served: Breakfast | Lunch | Dinner.• Menu Type: Buffet• Reservations: Not Required• Cuisine Type: International• Dress Code: Footwear Required | No Swimsuits
- TauroGrill to share the best cuts of meat with family and friends.•Air-Conditioned•Meals Served: Dinner•Menu Type: A la carte•Reservations: Not Required•Cuisine Type: Grill, meat•Dress Code: Footwear Required | Long Pants Required | Ladies Semi-Formal | No Beachwear | No Swimsuits
- TaurusMediterranean restaurant where you can sense the essence of the regions as soon as you walk in. Savor the tastiest traditional meat and fish dishes accompanied by an exquisite full-bodied
wine and make your dinner an unforgettable experience. - Various Bars & LoungesBars:
• Pool Bar: Offering poolside refreshment.
• Bargaritas: Casual bar with a friendly and entertaining atmosphere.
• Sapphire Bar: Modern and elegant holding bar, located between Tauro and Rosso.• Bar At Rumba: Casual bar with privilege's views of Bavaro beach.• Bar At Riviera: Exclusive to the level, located at Riviera restaurant.
- Casino†
- Children welcome
- Elevators
- Gift/News stand†
- Laundry/Valet service†
- Medical Facilities Service†
- Room service†
- Safe deposit box†
- Spa†
- Business Center†
- Meeting/Board Rooms†
- Wireless Connectivity†
- Please contact the hotel for additional information.
† Fees may apply
- Basketball court1 basketball court: complimentary equipment available; lit for evening plays ($), lessons ($).
- Children's program, onsite †Kids Club open for children from 8 months to 13 years; swimming pool, playground slides, protected garden area for playing volleyball and football, billiard and Ping-Pong tables, restrooms for babies, videogames room, mini buffet, and activities program organized by age.
- Kayaking †
- Motorized Water Sports †
- Non-Motorized Water Sports †Non-motorized sports included: kayaks, canoes, windsurfers, water bikes, snorkel gear, and scuba diving tryouts.
- Pool
4 swimming pools
Splash Island WaterPark
- Spa †Yhi Spa & Wellness Center ($): sauna, steam room, Jacuzzi, beauty salon, indoor and outdoor massage therapies, facials and special body treatments.
- Tennis court7 tennis courts
- Volleyball †beach and water volleyball
- Golf †Nearby 18-hole world-class championship golf course, Cocotal Golf & Country Club; complimentary green fees. Golf cart rental is mandatory ($). Rental clubs are available ($).
50% OFF the Regular Green Fee with golf cart included.
- Palma Real Shopping VillageThis prestigious shopping center offers more than 45 international and local brands, restaurants, bars, banks, a supermarket and a pharmacy.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7197 reviews
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Apr 26, 2025Melia caribe
Great experience with our concierge, Feliz. He was very responsive and helpful. We appreciate his hard work! Definitely will be back to melia caribe beach resort! The kids loved it. Everyone was very nice and helpful with anything we needed.
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Apr 26, 2025
Massage and Spa treatment
It was amazing thank you ! They are the best I highly recommend ! Visit them and the massage was amazing they have jacuzzi and pool for you to enjoy before the massage. 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️ Wife and I did it twice
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Apr 26, 2025Good experience.
Very good experience. Food in is good and the drinks in general as well. The room was great. Most of the staff was very helpful and thoughtful, especially our concierge Anthony. The Rumba bar and the drinks made by Lary de los Santos were also great. The beach had some sargaço, although the resort tried their best to keep it away and clean. The beach bars were not that great since they had to have some of the drinks made fast, then it lack in quality. Hotel grounds are very beautiful.
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Apr 26, 2025
Family Holiday Punta Cana
The Riviera was our favourite restaurante. We went for breakfast there every morning. The breakfast staff in particular Celia, Richard and Cristian were incredible. They were so kind to our family and ensured our every need was taken care of. Such lovely people and made us feel so welcome. The service was excellent and I would highly recommend to families and individuals. We are very sad to leave and return home from this beautiful resort.
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Apr 26, 2025Oversold and under delivered
We had booked The Level. The pools and beach were great. Kids had a great time at the Kidsdom. But that was the only good part. The service experience was terrible, probably one of the worst I have stayed at, and I travel a lot for work, as well as for leisure with my family. 1. The check in experience at The Level was poor. It was clear that they only cared about selling upgrades. Before upgrading, we checked out room types. We landed on a room type, but when we actually went to our room it didn’t have the amenities we were shown - the outdoor gazebo wasn’t there, but was shown to us previously while selling the upgrade, we had kids and were shown a room with partition between the king bed and the twin beds but the actual room we checked in didn’t have that. The “jacuzzi” in the room had broken jets. There were two shower heads in the bathroom, and one of them didn’t work at all. The bathrooms didn’t carry basics like face towels. There were ZERO face towels. The twin beds didn’t not have any duvets for the kids. The QR code to get to the Room Service Menu kept bringing us to a different page, and not the menu for room service. 2. The service quality was the worst experience of all. The concierge was poor in his ability to execute any requests. Our room didn’t have some of the basics like bath mats, duvets for twin beds and face towels. We asked the concierge to get them delivered, and neither did they arrive, nor did he follow p with us giving us an ETA on when they would be there. Our kids ended up sleeping without the duvets the first night. They didn’t arrive till I finally went to the “The Level” check in, and called out the concierge to his manager, and they apologized and then the housekeeping delivered it within minutes, and the concierge also followed up to confirm they got delivered. It was very very poor. We tried to book restaurants for dinner and none were available online to be booked - they all showed full. We seemed assistance from the concierge, who also couldn’t get us anything the first day. He promised to get back to us for the following days by 10AM the next morning, and never followed up. I had to go to the The Level check in to find him, hold him accountable for him needing to follow up, call his manager, and complain about his lack of follow up on any of our requests. I clearly let them know I will be writing this review when we were done from our vacation. I didn’t expect them to pull strings to book us the restaurants if none were available, but I expected them to follow up with us timely so that we could arrange alternative plans to eat if we needed to. Of course, after I complained, within minutes I had reservations for dinner for the next three nights. But it need not have been that way. For it being a kid friendly resort, they don’t have life jackets to provide to the kids. This is the only hotel I I have been to with water parks that don’t provide life jackets. You had to go to their gift shop and buy overpriced blow up life jackets. Really really disappointing. I will be writing this entire review on Google and Trip Advisor for public knowledge. I would not return here nor would I recommend families with kids to go
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
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