2019 Resort Added Values
Honeymoon*: Bottle of domestic sparkling wine, box of chocolates, surprise gift and 20% discount on spa treatments.
A true paradise for golf lovers! The adults-only (18+) Luxury Bahia Principe Sian Ka'an stands in the middle of the Riviera Maya Golf Club, an incredible course with 18 long holes and 9 executive holes, designed by renowned architect Robert Trent Jones II and surrounded by mangroves, freshwater wells and the most authentic flora and fauna. The beach is a short 10-minute shuttle ride away.
The modern and minimalist style is evident in this hotel, which captures the exclusive luxury of the Don Pablo Collection seal. It has extensive gardened areas, where the flora and fauna of the region forcefully emerge; offering strolls that are full of color and freshness. Its four swimming pools have hammocks to give you moments of relaxation in an incomparable setting.
Surrounded by nature, Luxury Bahia Principe Sian Ka'an features unlimited dining at an international buffet restaurant for breakfast, lunch and dinner, two à la carte theme restaurants, five bars and a snack bar. Guests can also choose from restaurants in the Grand Bahia Principe Riviera Maya Resort Complex. An internal shuttle service runs every five minutes.
The resort has its own Spa, which offers a wide range of treatments performed by specialized professionals. Some of the most popular are the After Golf treatments and programs, set to relax golfers' muscles after a round of golf and prepare for the next day. There is also a special For Her program that women can enjoy while their partners are out playing golf.
Guests can enjoy access to the facilities, restaurants, and bars at Grand Bahia Principe Tulum, Grand Bahia Principe Coba, and Luxury Bahia Principe Akumal (except main buffets).
*Proof of marriage required. Must be within 6 months of original wedding date.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 8871 reviews
Just got home from the Bahia. I have stayed at the Bahia in Jamaica and the DR and this is my least favorite. Don’t get me wrong the service was good (shouts out to Enrique & Manual) the food was also good there is something for everyone as I am a picky eater. The resort is huge so be prepared to take a trolley to get to some of the restaurants and activities not something we wanted to do so we missed a few of our dinner reservations in the other resorts. It is a quiet relaxing vacation with mostly upper 40’s visitors so if you want partying or constant activities or happenings this is not the place. There is a language barrier as previous people in the reviews has stated. We had a lovely time at the resort and relaxed at the spa and my husband played a round of golf it is just too big and too quiet. We did not get bit much I will attribute it to the mosquito bands we were wearing. Remember you’re staying in the jungle as in the morning we couldn’t go on the patio due to ants and on the day of checkout I noticed tiny bugs around the sink area didn’t see any before. It was nice to experience a room in the jungle but I will not return it’s not for me.
A luxury two weeks
I stayed at this hotel from the 16th - 31st of July and I firstly want to thank Grand Bahia Principe for upgrading my parter and I to this gorgeous hotel! We originally booked to stay at Coba but were upgraded on check-in to Sian Ka'an. THE HOTEL The hotel itself is modern, well kept and great to look at. Check-in was quick and we were given two room keys and two towel cards, along with being told how to book restaraunts, room service and where the beffet was. We were also given a glass of prosecco which was a lovely touch! It's built within the jungle, so there's a lot of wildlife and greenery which I absolutely loved. It is a little out of the way compared to Coba, Tulum and Akumal, but the transport between hotels runs regularly and we never had a problem getting to the other hotels or the beach. THE ROOM We had a standard room which included a huge king sized bed, mini bar, robes, slippers, safe, toiletries, and an ironing board and iron. We were on the other side of the pool which I personally didn't mind - it was quiet and you could take in all of the surrounding nature. The TV does have some English channels which show movies. The only issue I had was storage - there's not enough of it. Wardrobes either need to be bigger or some draws need to be added. It wasn't a huge problem, but it would have been nice to be able to unpack fully and not live out of my suitcase. The maid cleaned our room every day and did an amazing job and our mini fridge was stocked fully every day - remember to leave tips if you can, they work so hard! FOOD The breakfast buffet was amazing - fresh pancakes, bacon, sausage, eggs any way you want them, fruits, yoghurts, breads, pastries - you name it! It really did cater for everyone. We only went to the lunch buffet once as we were either too full from breakfast or just used the Cenote restaurant which is the 24 hour snack bar. Lunch was good though, had a lot of selection and was yummy! The Cenote snack bar food was good too. The pizza and club sandwich were our favourites on order. They also did a buffet and bbq on days but I'd be careful as birds are constantly swooping in and eating from the buffet. The only issue here is that we sometimes had to wait ages for someone to come and take our order, even when it wasn't busy. It probably would have been quicker to walk round to the lunch buffet. Staying at Sian Ka'an, we had unlimited access to a la carte restaraunts which was fantastic! We only used the hotels buffet once for dinner because of this. My favourites were; Dolce Vita - literally the best lasagne I have ever had! Los Corales - Jose was a great server and the food was delicious Alux - really wasn't looking forward to this as it's gourmet, but it surprised me and was amazing! We couldn't have asked for better food and better service. We also visited Tequila - which was right on the beach so had beautiful views but the food was just ok, Mikado - I wouldn't reccomend booking the 'show'. We were seated late and it seemed rushed to get us in and out ready for the next set of people. The show isn't all that really and you're just served meat, veggies and rice, nothing special, Gran Tortuga - I felt rushed here too. Service wasn't great and the food was way better at Los Corales. EXCURSIONS We booked two excursions before we went. Xel-ha through their website as it worked out cheaper and Magical Bacalar through TUI. We then booked a trip to Chichen Itza through our TUI rep when we were in Mexico. The process was really easy and our rep was very helpful. Xel-ha is a great day out if you love to swim and do anything adventureous. Even if you don't there are plenty of places to sit and relax in the sun. Bacalar is gorgeous and I'd reccomend it to anyone! It's about 3 hours away, but we were supplied with snacks and drinks on our journey and throughout the day. If you're in Mexico, you have to visit one of the seven wonders of the world! It's a long day but it's well worth it. Overall, our holiday was amazing from start to finish. The staff work so hard, constantly cleaning and making your stay as enjoyable as possible, they literally couldn't have done any more. Top tip - Buy a flask from your hotel lobby shop. They keep drinks cold for ages and bar staff are more than happy to fill with water or any alcohol of your choice. Thanks for making our trip so great and I would definitely return to Sian Ka'an in the future!
High quality service
We’ve recently returned from an All Inclusive 2 week holiday at this Adults Only hotel booked directly with TUI. We booked a Junior Suite with a rooftop terrace, known locally as a Penthouse. We arrived by taxi, a 55 minute journey from Cancun Airport. We were greeted with a glass of sparkling wine and reception was straightforward, our bags were carried to our room by a bellboy. The room was big, with a lounge area with table and chairs, a second easy chair and a sofa. There was a sink and mirror, a coffee/tea making machine and a reasonably stocked minibar. This then led open plan style to a bedroom, with a huge comfortable bed, ample wardrobes, a safe, ironing facilities and a TV. The en-suite had a large shower but no bath - fine for us. Plenty of towels and toiletries were provided. A staircase off the lounge led to a rooftop terrace, with 2 sun beds, a big jacuzzi and a small table and 2 chairs, lots of room. We had an end room on the 3rd floor, looking out to the jungle which made it very private, which suited us well. The room was spotlessly clean. The good: 1. Overall cleanliness throughout the hotel was excellent, from restaurants to rooms to the garden areas. 2. Lobby bar area was large with plenty of seating. 3. Good selection of drinks, including some branded products like Bombay and Tanquery Gins and Baileys as part of the AI package. Not often the case in our experience. 4. Very good buffet restaurant, offering breakfast, lunch and dinner, wide choice of food and lengthy opening hours, so no rush. 5. 2 good A La Carte restaurants on site, 1 Japanese and 1 more traditional, we went to both, service and food standard very good. 6. Access by regular shuttles to several other restaurants at 2 other hotels at Akumal and Tulum. Both only a few minutes away. 7. If you are able to upgrade to the Penthouse type room we had then do it, rooms are large and the rooftop terrace provides your own personal sunbathing space and jacuzzi, adding to the relaxation. But do take note that there is little shelter from the sun on the terrace so maybe ask for one which has shade at least some of the time. We love the sun so this didn’t matter. 8. Plenty of sun beds around the 3 pools, no matter what time you rock up. Again, meaning no early morning rush for sun beds. 9. The staff - from cleaners, to waiting staff we found everyone friendly and attentive. Special thanks to Jhovany in the lobby bar, his margaritas were amazing, Enrique at Maiko, Luis, Emma and Manuela in the buffet restaurant. Lots of staff were always available in the lobby, giving a sense of security. 10. The generally relaxed atmosphere made the holiday extra special. 11. There were lots of nationalities represented at this hotel. We liked this as it’s good not to always be surrounded by fellow Brits. The not quite so good: 1. We never saw our butler, not a problem for us as we filled and emptied our tub ourselves and didn’t need much help elsewhere but might bother others. 2. The minibar was a little short on alcohol ! Content is of course down to taste but for us this was the case. 3. Room though kept fully clean each day, was a little tired and could benefit from refurbishment, eg. furniture and shower needs updating, TV looked a bit old and scratched. Roof terrace could also have done with a lick of paint. 4. Jacuzzi could have been cleaned more regularly. 5. The App, used to book restaurants is very hit and miss. We managed to book the A La Cartes on site very easily but not so easy to book other restaurants. Customer Relations in the lobby will book for you but the app should be better. 6. The entertainment in the hotel was a bit repetitive and not very inspiring but it did seem to go down well, so I guess it’s just down to personal preference. Tips: 1. The hotel is on the edge of a jungle. You will see lizards, all manner of birdlife, giant grasshoppers and mosquitos. However, we weren’t bothered by any of these creatures and weren’t bitten at all. We did though put on a strong anti insect bite spray each day and kept doors and windows closed. 2. Book your restaurants early in your stay, they get booked up. 3. We read a lot about tipping before we went. We took with us small notes, pesos and dollars and used common sense. If we got a bit of good service we popped a 20 peso note, about a dollar, which seemed to go down ok. We were all inclusive but we still gave a few pesos to the bell boy, room cleaning staff, bar persons and restaurant waiters, which were well received. We didn’t generally tip at breakfast or lunch at the buffet, which isn’t expected anyway. Overall we got the impression that any contribution was gratefully received and we saw no evidence of discontent amongst staff re tipping levels. 4. The lobby bar closes at 11. We can’t comment on the private beach, reachable by regular shuttles as we stuck to our private terrace, but lots of people seemed to go so I imagine it was good. We also can’t comment on activities, the spa or many of the off site restaurants as we didn’t go to many, preferring visits to Alux, Maiko and the buffet on site. Of the two we did go to, Tequila at Tulum had decent Mexican food but iffy uninterested service. The Dolce Italian at Akumal, had better service standards but the food was basically “death by cheese” and not to our taste. All in all we had a brilliant, relaxing, sun drenched holiday. We saw only 1 hour of rain during our whole stay. Being totally honest though, we’d rate the hotel itself as 4.5 if it were possible, rather than as a 5 star as we think it falls a little short of the luxury mentioned in the title.
Resort was great - Coming 2 Shuttle Service TERRIBLE
Overall our experience at Grand Bahia Principe in Tulum, Mexico was great. We were upgraded for free to the Adults Only resort Sian Kaan and received unlimited a la carte dinners, premium liquor selections, and "private" pools and beach area. It was amazing to get the upgrade and the service within the resort was phenomenal! The food was good, but I have definitely had better from restaurants back home, so I am not sure if I would consider this 5 star quality. But, the service and the presentation at all the meals made up for the mediocre food. The beach and pool areas were great, lots of seats and umbrellas at the locations we went to. We participated in some of the actives like salsa dancing, bingo, and water aerobics. The main issue that kind of put a bad taste in our mouth was the shuttle service from the airport to the resort. The instructions were not very good as they just said to look for someone with the "Coming 2" uniform and logo... The provided contact information for the company did not seem to work, we tried contacting them after we could not find someone for 30 minutes, but did not get any response.... We ended up paying for our own transportation, which was much more than the shuttle service we already had booked... We spoke to the Tours representative who is in charge of the shuttle service and he simply told us we were scammed by pirates? But I am not sure how this is possible, because we were the ones who decided to get transportation after failing to locate and contact the Coming 2 Shuttle Service for almost an hour... We did not receive a refund, and when we scheduled our return shuttle to the airport at the end of our stay we weren't even picked up by the Coming 2 company..... So just get your own transportation don't waste your money on the resort shuttle. You think It would be less of a hassle, but honestly it is more and you will just end up spending more money anyways.... Additionally we wanted to visit a cenote that was only 4 miles from the resort. The taxi service through the resort quoted us $68 USD for round trip transportation?! That is the most ridiculous thing I ever heard, you wouldn't even pay that much in the US?! So we never went as the only other option was to take the public bus, and with the language barrier we felt that it was probably better to just save our money. I am disappointed that the transportation at the resort to go to Tulum, Cenotes, and even the airport was unorganized, overpriced, and overall somewhat of a scam...
I wrote a full review, not sure why it was never posted Basically, since I do not want to write another essay, this hotel truly exceeded all expectations. We arrived, 3 hours late and I was upset, but the wonderful staff at check-in quickly turned my mood around. They gave us an upgrade free for our special occasion with a jacuzzi suite. A jacuzzi which we used every night btw and came home with 2 mosquito bites only ( saw many complain it was unusable). - The room was huge, big comfy bed, clean smell, nice bathroom, bathrobes, the beautiful porch where the jacuzzi is located, and a stocked mini-fridge ( restocked every day) The food! wow.. The buffet at Sian Kaan was amazing, breakfast was plentiful, from sweet to savory, all fantastic and fresh. Dinner was great too, with a different theme every night. For lunch, we ate at Akumals buffet since we used the pools & adults-only beach area there ( yes we are allowed to go everywhere and use all the complexes) The restaurants were fantastic, we went to Alux, Maiko, and Los Corales. Food & service outstanding in all three. We were in and out in under an hour and a half, so please don't listen to reviews that they take forever. Also, they rescheduled us to 4 different times because we were being complicated with a smile on their face, super easy. - Please make use of all amenities, I feel like we got an incredible deal for what we paid I cannot believe the negative reviews. Yes, Sian Kaan itself is the smallest one with only three pools, one buffet, a couple of bars, and a 24/7 snack bar but the trolleys which work every 10 minutes can take you to all complexes. Hotel Coba has a sports bar with ping pong, table tennis, video games, snacks, and great drinks. There is a disco as well as a casino. Hotel Akumal has an infinity pool as well as many other pools with a swim-up bar. You can snorkel, parasail and get involved in excursions as well, The whole stay was amazing, no complaints. We made the most of most amenities, room service every day and jacuzzi every night, exploring all hotels and getting our money worth. It truly was a paradise, I cannot wait to come back Thank you to the wonderful staff for making the trip for my boyfriend and me beyond our wildest expectations