2019 Resort Added Values
Honeymoon*: Bottle of domestic sparkling wine, box of chocolates, surprise gift and 20% discount on spa treatments.
A true paradise for golf lovers! The adults-only (18+) Luxury Bahia Principe Sian Ka'an stands in the middle of the Riviera Maya Golf Club, an incredible course with 18 long holes and 9 executive holes, designed by renowned architect Robert Trent Jones II and surrounded by mangroves, freshwater wells and the most authentic flora and fauna. The beach is a short 10-minute shuttle ride away.
The modern and minimalist style is evident in this hotel, which captures the exclusive luxury of the Don Pablo Collection seal. It has extensive gardened areas, where the flora and fauna of the region forcefully emerge; offering strolls that are full of color and freshness. Its four swimming pools have hammocks to give you moments of relaxation in an incomparable setting.
Surrounded by nature, Luxury Bahia Principe Sian Ka'an features unlimited dining at an international buffet restaurant for breakfast, lunch and dinner, two à la carte theme restaurants, five bars and a snack bar. Guests can also choose from restaurants in the Grand Bahia Principe Riviera Maya Resort Complex. An internal shuttle service runs every five minutes.
The resort has its own Spa, which offers a wide range of treatments performed by specialized professionals. Some of the most popular are the After Golf treatments and programs, set to relax golfers' muscles after a round of golf and prepare for the next day. There is also a special For Her program that women can enjoy while their partners are out playing golf.
Guests can enjoy access to the facilities, restaurants, and bars at Grand Bahia Principe Tulum, Grand Bahia Principe Coba, and Luxury Bahia Principe Akumal (except main buffets).
*Proof of marriage required. Must be within 6 months of original wedding date.
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9028 reviews
Couples get away
We purchased the penthouse jacuzzi suite. It was a lovely king sized bed, had a dining table and chairs, coffee bar, mini fridge stocked with pop, water, beer, potato chips and 3 mini bottles of alcohol. Bathroom with a shower only. Rooftop jacuzzi was nice but really a glorified bubble tub.Takes about an hour to fill it. Not private at all!! Partial dividing wall so you can see your neighbors jacuzzi too! and we had a maintenance worker on the roof looking down on us at one point. Food in the entire complex was amazing - the buffets at the Akumal and Coba are nicer and larger than the Sian Ka'an. Beach is okay. "Exclusive Adults Only" section of beach is not so exclusive - a bunch of lounge chairs bunched together with 'adults only' signs tacked on to them...not like the Grand Palladium 'exclusive' section with lounger beds and bar service. It was a nice vacation but I would not go back to this hotel.
My husband and I just arrived home from our second stay at this resort - this time accompanied by my parents. The four of us had a fabulous time resort hopping, relaxing by the pool, indulging in all the tasty food and of course sipping on some tequila! We'd like to make a special mention of Demetrio at the main buffet who was absolutely fantastic! He went above and beyond to make us feel comfortable - he kept our coffee cups full at breakfast and our drinks flowing at lunch. Martha, the server by the main pool was a joy to get to know. *Side Note: As a person with Celiac disease and a severe chocolate allergy, there were still lots of options for me to enjoy! We highly recommend this resort!
4.5 out of 5
All in all we had a great stay at the Sian Ka’an. On arrival we were asked if a top floor room would be okay for us, and we said yes (thinking that at least there would be no-one above us), as long as it was the junior suite we had booked. The receptionist didn’t confirm the type of room, but again asked if the top floor was ok. We were transported to our room at the far end of the complex, and all seemed fine. The room was not on the top floor, but on the middle floor of three. However, this did not really matter. About five minutes later, another couple entered our room, having been given a key card with the same room number as us. We had started unpacking, so the other couple kindly went back to reception to say what had happened. We then got a phone call from reception asking us if we had got the right room. Given that the receptionist had not only written down the room number on a map of the complex for us and programmed our key card for that particular room, it was a bit disconcerting to be quizzed over the double booking as though it was our fault! A couple of other little points makes us give this a 4* review rather than the full 5. As with all but one other TUI hotel we have stayed in, there was quite a bit of mould in the bathroom and the sound insulation between the rooms was pretty awful, so we were disturbed a few times. Our main gripe, however, was the constant pressure to join the privilege club, with an ‘invitation’ to a breakfast event and the promise of a goodie bag. We ended up dodging the sales pressure and avoiding the lobby by sneaking down the service path between the main lobby and the spa! Other than the above, it was fantastic. So, so clean with an army of staff always sweeping up, polishing and cleaning. We loved being able to use all the facilities at the Coba, Akumal and Tulum hotels which are nearer the beach, but with a frequent land train service between them all. The beach is lovely and has safe bathing areas where we enjoyed swimming with the fishes. The buffet breakfasts and dinners had loads of choice, all beautifully presented and the waiting staff worked very hard to keep the busy buffet restaurant running smoothly. We had three other restaurant experiences, at the Azul (gourmet - very nice although a bit limiting if you don’t like fish), the Cozumel (Mexican - lots of choice and very good) and La Grand Tortuga (our favourite with an unlimited service of meats carved at your table as well as a very interesting buffet selection). All the staff in all four hotels were great, all with a friendly hello whenever we encountered them. Special thanks to Anabel and her staff in the buffet restaurant (also to the other lovely lady whose name we cannot remember), and also to the drivers of the land trains who made sure we got to our restaurant bookings in time despite some wild weather. Special mention to the guy who gave us a lift to the door of the Tortuga in the rain. The staff at a great credit to the hotel. The pools were great, all very clean and with plenty of sun beds. Our favourite was the quieter pool by the Alux restaurant where were were looked after by a lovely lady who frequently brought us cocktails. Great stay, have already recommended to friends.
Long, Fair and Informative Review
This may be a lengthy review with some helpful advice but I will also be very fair. Our stay was the begining of November 2019 at the Sian Ka'an Let me start off by saying that the resort is very well maintained especially as large as it is...All staff works very hard for our pleasure so be nice to them, smile and say Hola Food Pros...Very good especially the Alux and Mashua and also very accomodating to change up menu due to allergies or dislikes. They also have a good selection of non-alcoholic drinks and smoothies. Cons...Unable to prebook a la carts before arriving (so we were told but others apparently did) so you may end up with a late dinner at 9:30 if you want a specific restaurant. The Sian Ka'an buffet was a little limited...the other buffets were large and just as good Entertainment Pros...They were of good quality and they alternate throughout the resort so in case you missed it you can catch it elsewhere...The Sian Ka'an is a little more intimate Cons...We have seen a much better selection of main shows at other resorts Location Pros...Very quiet and somewhat secluded Cons....SO FAR AWAY from the main resort area. We love to walk and assumed we could walk to the beach if we felt like it...NOT. That is where the shuttles come in. For the most part not bad, getting a shuttle from Sian Ka'an to other areas seemed okay with minimal wait but for some reason coming back was just frustrating! Room Pros... Awesome room, we had a penthouse suite with a jacuzzi on the roof. Very clean and spacious and AC works well Cons...Roof area has NO shade so very hot during day and also is not completely private. A partial wood seperation from next room makes it not so private so use a sheet or towels for privacy if you want to go without clothing (also keep in mind there is a service roof a bit higher and you may end up saying HOLA to a maintenance worker while you are in the buff...we did!) We had an issue with a broken intake cover on the tub which my wife scrapped herself on pretty good. We brought it to the attention of 2 people and was never fixed. No big deal but what made me more upset than anything is that NO ONE asked ARE YOU OKAY? Most other resorts have you logged into your wifi for the duration of your stay, here you must log in every 24 hour period Beach Pros...nice long beach with plenty of areas to sit or lay yourself down. If you are a beach walker the walk ends very soon to the south of the property due to construction but to the north (left) is the Akumal Trail. It is not much of a trail as you pick your way through. Awesome walk all the way to Akumal Bay where you can swim with the turtles (bring some money as it enforced and $25 per person...for conservation purposes, we kinda got kicked out because we did not know as we had our own mask and snorkle). It is about a 2.5 mile or hour and a half walk one way, you can take a collectivo or taxi back if you want. We walked back. Take snacks, water and shoes or water shoes with you as you must walk over rough rocks. Cons...The beach has never really recovered from Hurricane Wilma many years ago with many rocks and courser sand. The exclusive Sian Ka'an section of the beach really is not exclusive...it is mainly for anybody over 18 and is packed tightly with loungers. General Pros...there is alot going on at all of the resorts so go to the front desk to ask for a print out of all the activities for all of the resorts and they will get one for you Cons...with the emphasis on condos, privilege club etc... basically time share, I have never been to a resort where in every lobby they harass you a lot, won't leave you alone and will follow you down the hallway. I don't like being rude but sometime you have to be. We also had money stolen from our safe. The management appeared to take it seriously and were concerned, although I have my doubts. A report was filed and when I contacted them after we got home they indicated they did a full investigation and found no wrong doing with any of the staff. We take partial responsibility for what happened and I hope others will learn from what I say. As you have a jacuzzi on the roof, there is a door and you cannot see or hear what is going on down on the main floor. REMEMBER...you are technically not in your room so LOCK your safe and put do not disturb on the door. I am pretty sure we are not the first nor will we be the last as there is a soft spot in their security. We felt violated and not safe in our own room. The last time we were there at the COBA the plunge pool at the Iguana bar was awesome. Pool is still great but no bar, it is self serve lemonade so you have to walk a way for drinks. It was very hard to find any detailed information on the resort, restaurants and entertainment ahead of time...apparently there is a "fans of" facebook page somewhere but still cant find it. We have tried this resort twice and will not go back...we will return to the Palladium as there is no Cons there at all!...Having said that we still had a good time
Beautiful people, resort, nature and just about everything.
So I have never written a review before, but after the amazing trip my friends and I have had and because before I left I had read a couple negative reviews on here I wanted to share my experience. All of the staff were great, very polite even if it was just a little hello. The hotel was amazing from the second you step in the lobby, Rogelio who checked us in was very kind and thoughtful, every time he saw us he would come to say hi and make sure everything was going well. The boys at the lobby bar (Arcangel, Julio, Florentino and Manuel) are awesome, great conversation and a lot of fun, they took great care of us. By the second day I could go to the bar close to my room or the main lobby bar and they knew my cousin and I and had drinks waiting for us. The buffet always had something for everyone and the food was very good, the lady (Miriam) who almost always served us was a delight, always smiling and had coffee, juice and water ready she knew what we wanted even before we had to ask. We went to Maiko (Japanese) as well and it was delicious. The room was always cleaned very well for us and the mini bar well stocked. There is so much beautiful wild life around the resort it is just stunning and you also have the option to travel to the other resorts where there are additional things to do. The beach is not right next to the Sian Ka'an but it is a short trolley ride away and they come frequently. I will 100% be going back next year if not sooner. I don't really take photos next time I will to show the resort but below are two of the lizards we found and there was a lot more really cool wild life.